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Colleen
Verified
Metro Petroleum
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Metro Petroleum Complaints
The best way to resolve complaints with Metro Petroleum
Metro Petroleum is a well-established Australian fuel retailer, offering a wide range of petroleum products and convenience store items. With numerous locations across the country, customers can easily access their services. While some customers appreciate their competitive fuel prices and convenient store hours, others have expressed concerns about occasional long queues and limited parking spaces at certain locations.
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Have a complaint? Click below to resolve your issue with Metro Petroleum
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Faulty pump
Unresolved
Sent
1/6/2024
Faulty pump
Colleen
•
June 1, 2024
Spilled fuel on ground
Outcome Sought
Apology
Compensation
Other
Other
Faulty fuel pump
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jean-Marie Christian
Faulty fuel pump
Jean-Marie Christian
•
March 18, 2024
Customer paid for fuel not received
Outcome Sought
Apology
Compensation
Other
Other
Contaminated fuel
Unresolved
Sent
6/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg Corrigan
Contaminated fuel
Greg Corrigan
•
February 6, 2024
Cost of repairs to car
Outcome Sought
Apology
Compensation
Other
Dirty fuel damage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Dirty fuel damage
Patricia
•
Car cannot be driven due to dirty fuel damagaing the sparkplug and lead coil pack and injecters
Outcome Sought
Apology
Compensation
Other
Overcharging
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohammed
Overcharging
Mohammed
•
Financial loss
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Metro Petroleum
To Listen
Live Campaign
Do you manage complaints for
Metro Petroleum
?
Retail
Faulty pump
Unresolved
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colleen
Colleen
•
June 1, 2024
Faulty pump spilled fuel, requesting refund and signage for out of order
At approximately 2pm l filled up at Metro Petrol Station Gosford at Bowser 1 selecting E10. Faulty slow Pump, never stopped,spilled onto ground and good jogger.
Other
Faulty fuel pump
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jean-Marie Christian
Jean-Marie Christian
•
March 18, 2024
Customer seeks refund from metro petroleum for fuel pump issue, cashier and manager were unhelpful, worst experience, requesting assistance to get money back.
Just to inform you about my worst experience that happened to me on Saturday 16/03, i went to Metro Petroleum Station ( 410 Derrimut Road, Tarneit 3029). There fuel pump was not working but the meter was still going on, but the gas was not going through my car. I show all the evidence to the cashier but she couldn’t help me at all, she put a note at the back of the receipt and told me to come back on Monday 18/03 to talk to the Manager to get a refund. I talk to the Manager and he don’t want to refund me back. Im very disappointed, all i can say don’t go there, because anything that happen they will not help you at all. This is the worse experience i got, paying for something that you didn’t get at all.
I got all evidence , i hope you guys could help me out to get my money back.
Thanks
Other
Contaminated fuel
Unresolved
Sent
6/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg Corrigan
Greg Corrigan
•
February 6, 2024
Customer complaint about contaminated fuel from metro petroleum, seeking advice on recovering cost of car repairs.
Have taken contaminated fuel from your Metrol service station on Lavis lane Williamtown NSW : This happen on the 17th Jan 2024. Have spoken to the manager and he confirmed that I did actually take 80 litres of premium diesel on that date and time as the receipt stated and his cctv confirms . My car a 2022 Amarok is getting repairs done at the VW dealership in Newcastle . They have a sample of the contaminated diesel taken from my cars diesel tank. Please advise my next step in recovering cost of repairs to my car . Regards Greg Corrigan 0434517876
Dirty fuel damage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Patricia
•
Customer Patricia seeks compensation for car repairs due to allegedly dirty fuel from Metro Petroleum, along with an apology.
I put 98 in my 2014 vf ss using your metro petrol stations for fuel for the 1st time over the month of July 20th,25th,28th and 31st to be told I've put dirty fuel into my car by the mechanic at Metro St andrews and now have major issues with my car I can not drive it and I would like you to pay for any repairs and parts needed to fix my car being a 2014 vf ss sportswagon. I had gone into the servo at St andrews being the last metro I'd used and complained and have not yet received a call from the manager I am a single mum supporting 3 children alone this needs to be sorted asap<br />0480 245 973 <br />Patricia <br /><br />ST ANDREWS METRO speak to the young mechanic
Overcharging
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohammed
Mohammed
•
Customer complains about rude behavior and overcharging at a service station.
Wish to complain against the Metro service station on the corner off Cabramatta Rd west and Tarlington Pde Bonyrigg is charging more than the preset amount
The best way to resolve an issue with
Metro Petroleum
Quick Solutions
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Metro Petroleum
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
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Metro Petroleum
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04
Fair and Free
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Metro Petroleum
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How to contact
Metro Petroleum
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