Rip Curl

Complaints

Ripcurl was once a great company with raving surfers like myself about the customer service and their wetsuits. It appears it is no longer privately owned and their customer service has evaporated. I contact them as there is an obvious defect with there Flashbomb wetsuits. I contacted them because the last two suits I bought, the aquaband tape began to crack and peel off on all the seams. I have worn the suits maybe 3 to 4 times in the winter because I live in Florida and rarely do I need more than a spring suit. The suits remain in my air conditioned closet the rest of the year. I was aware they would not honor the warranty because I was advised of that when it happened to my older suit. The new suit is less then two years old. I asked if they would repair it and charge me. They said no, they don’t repair them. I then asked if they could sell me the tape. Same response, we don’t sell the tape. I spent over $450.00 for this suit. I’m sure this is a defect in the manufacturing which they obviously do not choose to correct or stand behind. Definetly not the company they use to be. The old Ripcurl would have worked to satisfy their customers. Don’t think I asked for anything unreasonable.