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R.M. Williams Complaints
The best way to resolve complaints with R.M. Williams
R.M. Williams is a well-established Australian brand known for its high-quality leather goods and footwear. With a wide range of products available, including boots, belts, and accessories, R.M. Williams aims to cater to the needs of customers seeking durable and stylish items. While some customers have expressed concerns about pricing and customer service, others appreciate the brand's commitment to craftsmanship and heritage.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Heels coming off
Closed
21/5/2024
Sent
13/5/2024
Heels coming off
Richard
•
May 13, 2024
Unable to wear boots
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
R.M. Williams
To Listen
Live Campaign
Do you manage complaints for
R.M. Williams
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Retail
Heels coming off
Closed
21/5/2024
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Richard
•
May 13, 2024
Customer seeks replacement boots from r.m. williams due to heels coming away from main leather boot after minimal wear.
Hi There
bought R M Williams Stockyard boots About 2 years ago, in that time have only worn for about 10 hours. put them on last friday the 10th may 2024 and within 5 minutes of wearing them the heals on both boots come away from the main leather boot. I have bought a lot of R M Williams gear over the years and no complaints about the quality, but
I cannot say the same about these boots. I am hoping R M Williams will do the right thing and replace these boots as I like the boots and are comfortable to wear.
Regards Richard Cavanagh
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Heels coming off
Closed
21/5/2024
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Heels coming off
Richard
•
May 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
R.M. Williams
Quick Solutions
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
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R.M. Williams
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
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R.M. Williams
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