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My complaint was closed by Ajust.
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Robyn
Verified
Rockmans
partners with Ajust
Rockmans Complaints
The best way to resolve complaints with Rockmans
Rockmans is a women's clothing retailer in Australia, offering a wide range of affordable fashion options. With a focus on providing stylish and comfortable clothing for all sizes, Rockmans aims to cater to the diverse needs of its customers. While some individuals have expressed concerns about the availability of certain sizes and occasional delays in delivery, Rockmans continues to strive for customer satisfaction through its extensive product range and accessible pricing.
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Have a complaint? Click below to resolve your issue with Rockmans
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Rockmans
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Return postage cost
Unresolved
Sent
11/7/2024
Return postage cost
Robyn
•
July 11, 2024
Unfair additional cost
Outcome Sought
Apology
Compensation
Other
Retail
Sizing accuracy
Closed
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachita
Sizing accuracy
Rachita
•
May 27, 2024
Disheartened and frustrated
Outcome Sought
Apology
Compensation
Other
High prices
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary Anne
High prices
Mary Anne
•
Reduced shopping frequency
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Rockmans
To Listen
Live Campaign
Do you manage complaints for
Rockmans
?
Return postage cost
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Robyn
•
July 11, 2024
Customer seeks $16.20 refund and apology from rockmans for being charged return postage on item that didn't fit, discouraging future online orders.
Retail
Sizing accuracy
Closed
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachita
Rachita
•
May 27, 2024
Customer seeks full refund from rockmans due to recurring issues with sizing accuracy, lack of response to emails, and poor customer service.
High prices
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary Anne
Mary Anne
•
Customer complains about high prices, cluttered store, and suggests more affordable options to improve sales.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Sizing accuracy
Closed
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachita
Sizing accuracy
Rachita
•
May 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Rockmans
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Rockmans
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Rockmans
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04
Fair and Free
Join our campaign to get
Rockmans
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Rockmans
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Rockmans
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Rockmans
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