I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lyn
Verified
The Iconic
partners with Ajust
The Iconic Complaints
The best way to resolve complaints with The Iconic
The Iconic is an Australian online fashion retailer that offers a wide range of clothing, shoes, and accessories for men and women. With a focus on providing a convenient shopping experience, customers can browse through a diverse selection of products and enjoy fast delivery options. While some customers have expressed concerns about sizing accuracy and returns process, The Iconic strives to address these issues promptly and provide satisfactory resolutions.
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Have a complaint? Click below to resolve your issue with The Iconic
Have a complaint? Click below to resolve your issue with The Iconic
Ajust is putting pressuring on
The Iconic
to listen to its customers and give them fair outcomes.
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Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Order not received
Unresolved
Sent
Order not received
Lyn
•
Missed event
Outcome Sought
Apology
Compensation
Other
Wrong size sent
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debora
Wrong size sent
Debora
•
No resolution after a month
Outcome Sought
Apology
Compensation
Other
Damaged and incomplete order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ayelet
Damaged and incomplete order
Ayelet
•
Frustration and time-consuming process
Outcome Sought
Apology
Compensation
Other
Incorrect item size sent
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Demi
Incorrect item size sent
Demi
•
Significant inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
The Iconic
To Listen
Live Campaign
Do you manage complaints for
The Iconic
?
Retail
Order not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lyn
Lyn
•
Customer's order from the iconic did not process, had to place a second order. concerned about timely delivery for event.
Wrong size sent
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debora
Debora
•
Customer frustrated with wrong shoe size, delayed refund, and poor communication from The Iconic after a month of unresolved issues.
Damaged and incomplete order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ayelet
Ayelet
•
Customer dissatisfied with damaged order, missing items, and inadequate customer service; requests full refund.
Incorrect item size sent
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Demi
Demi
•
Customer received incorrect item size three times and requests correct item and process review.
The best way to resolve an issue with
The Iconic
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
The Iconic
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
The Iconic
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
The Iconic
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
The Iconic
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
The Iconic
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
The Iconic
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
