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Witchery is a popular Australian fashion retailer offering a wide range of clothing and accessories for men, women, and children. With a focus on contemporary designs and quality materials, Witchery aims to provide customers with stylish and on-trend options. Some common complaints about Witchery include issues with sizing, delivery delays, and customer service.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Quality of skirt
Unresolved
Sent
4/6/2024
Quality of skirt
Lina
•
June 4, 2024
Embarrassing to wear
Outcome Sought
Apology
Compensation
Other
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Witchery
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Live Campaign
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Retail
Quality of skirt
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Lina
Lina
•
June 4, 2024
Customer disappointed with quality of witchery skirt, vinyl peeling after only a few wears, seeking apology and resolution.
Dear Witchery,
I just wanted to share this with you.
I am a regular & long standing customer of Witchery - I love your clothing. If only I could spend more, however times are tough now!
Below is a photo of what has happened to my "wannabe leather" skirt. I purchased this a few years ago to wear to an occasion, and can count the amount of times I have worn this. No more than possibly half a dozen times. I recently started a new job and today I wore it, big mistake!! Through out the course of the day the vinyl has peeled away, so embarrassing. A lady on the tram mentioned my skirt was peeling as I stood up to get off the tram; what a moment.
Whilst I can appreciate i have had it for a few years, I would expect this after wearing it over and over, and maybe from a Kmart item. Certainly not after half a dozen times and not from Witchery.
I'm really disappointed that the quality didn't stand the test of time, not to mention how embarrassing it has been to wear in the office today.
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
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Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
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