I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Verified
Zara
partners with Ajust
Zara Complaints
The best way to resolve complaints with Zara
Zara, a popular fashion retailer, offers a wide range of clothing and accessories for men, women, and children. With numerous stores worldwide, customers can find trendy and affordable options for their wardrobe. Whilst some individuals have expressed concerns about the quality of certain items or the availability of specific sizes, Zara continues to attract a large customer base with its diverse selection and competitive prices.
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Have a complaint? Click below to resolve your issue with Zara
Have a complaint? Click below to resolve your issue with Zara
Ajust is putting pressuring on
Zara
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Refund not processed
Unresolved
Sent
18/7/2024
Refund not processed
Julie
•
July 18, 2024
Financial loss, inconvenience
Outcome Sought
Apology
Compensation
Other
Retail
Defective product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mango
Defective product
Mango
•
Lack of resolution, poor service
Outcome Sought
Apology
Compensation
Other
Retail
Torn thread
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eriny
Torn thread
Eriny
•
Money back
Outcome Sought
Apology
Compensation
Other
Receipt not available
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vivian
Receipt not available
Vivian
•
Unable to return item
Outcome Sought
Apology
Compensation
Other
Wrong size received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Priya
Wrong size received
Priya
•
Stuck with two sizes
Outcome Sought
Apology
Compensation
Other
Terrible service from managers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Priti
Terrible service from managers
Priti
•
Frustration and lack of resolution
Outcome Sought
Apology
Compensation
Other
Broken after one use
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Broken after one use
Peter
•
Unable to get refund
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Zara
To Listen
Live Campaign
Do you manage complaints for
Zara
?
Retail
Refund not processed
Unresolved
Sent
18/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
July 18, 2024
Customer seeks $219 refund from zara for 2 missing garment returns, unhappy with 3-week wait for resolution and lack of accountability.
Retail
Defective product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mango
Mango
•
Customer seeks full refund and apology from zara for defective sweater purchased at westfield sydney store with no satisfactory response.
Retail
Torn thread
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eriny
Eriny
•
Customer wants refund for torn pants worn only one hour.
Receipt not available
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vivian
Vivian
•
Customer seeks $45 refund and apology after failed return due to receipt issues and poor service at Zara.
Wrong size received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Priya
Priya
•
Customer frustrated with Zara's return policy after receiving wrong size pants, unable to return due to 30-day limit from order date.
Terrible service from managers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Priti
Priti
•
Customer faced discrimination and poor service while trying to rebuy a jumper at the correct price.
Broken after one use
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
Customer seeks a $36 refund for broken earrings from Zara and is facing issues with Live Chat and uploading the tax invoice.
The best way to resolve an issue with
Zara
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Zara
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Zara
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Zara
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Zara
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
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Common issues related to
Zara
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Zara
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
