Zara

Complaints

I returned 4 garments to Zara, after a few days I saw that I had only been credited for 2, I went to the store, showed them my docket and credit card and they said contact Zara customer service after a week I finally got a message saying they will refund my $219.95 in 3 weeks. I still don’t know if they will return my money and why should I wait 3weeks to find out if I get my money. Disgusting attitude. Because of some salespersons mistake I am the one who suffers. I am a good customer of Zara but am starting to rethink if I would bother to shop there again!!

I purchased a sweater from your Westfield Sydney store on July 8th, 2023, which turned out to be defective after one day's use. Despite multiple attempts to resolve this in-store and online, I have received no satisfactory response. My case number is 171520530. <br /><br />Initially, I was promised an email receipt for an exchange after providing a bank transfer screenshot. After a week of no response, I visited the store again and was assured by Rizelle, the shop manager that I would receive a refund and suggested buying a new sweater. However, another week has passed, and I only received a redundant request for the bank transfer screenshot.<br /><br />The website chat disconnects repeatedly, and there's no phone contact available. It has been three weeks, and this lack of resolution and poor service is unacceptable!<br /><br />I request an immediate full refund for the defective sweater and an apology for the inconvenience caused. Please resolve this matter urgently!

I bought a pants . Its thread are torn in only one hour after wearing it . I want my money back

July 15, 2024 I purchased a pair of $45.00 shorts for my son in NYC ( midtown location ) Upon purchasing the item I chose to have the receipt text to me so I wouldn't loose it. The shorts were too small for my son to wear. July 22, 2024 I tried to return them at the Willowbrook Mall, NJ. While I was waiting on line for at least 20 minutes (I was the only person waiting on the return line. 2 employees working and they kept assisting customers that had items they were purchasing) While I was waiting on line to be acknowledged, I was trying to retrieve my receipt from my text. It kept saying that receipt was no longer available. Once I got to the counter, I showed the woman what was happening and all she kept telling me was that without a receipt they couldn't help me. It was not my fault if the receipt was not coming up. It is the responsibility of Zara to make sure that this feature works. The woman gave me the phone number of customer service to call to have them send me the receipt. Once I called, they refused to help me because I did not have the exact time of my purchase. This is totally unacceptable. This item was a new pair of shorts in the inventory. it was not discounted and all the tags were still on. I want my $45.00 back. It is not fair that I have to keep a pair of $45.00 pair pf shorts that no body can wear. Is this a tactic to make up the money that Zara lost during COVID?! Take advantage of the customers!? I am so disgusted at this point. Zara was my favorite store. Not anymore. I will keep writing about my situation to make sure that customers to use the feature to have a receipt text to their phone

I purchased a pant from Zara. I ordered the same pant for collection in a different size as the store didn’t have all sizes and I wasn’t sure which will fit me better. But I didn’t get the time to collect the item for a few weeks. Then I picked up the item but it wasn’t right size. So I went to return but the store refused as it is past 30 days from the day of order but I said I just collected it a week ago but they don’t care as rule is 30 days from the order date, which shouldn’t be right. <br />This is really bad as now I am stuck with two sizes of same pants.