I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geraldine
UBank Complaints
The fastest way to resolve your UBank complaint
UBank operates under NAB and specialises in being digitally accessible. In their Complaints Policy, UBank notes they aim to resolve complaints within 30 days or 21 days for debt collection and financial hardship-related matters.
COMPLAINTS WE'VE TAKEN CARE OF
Difficult to use
Unresolved
Sent
22/7/2024
Difficult to use
Geraldine
•
July 22, 2024
Confusion and frustration
Outcome Sought
Apology
Compensation
Other
Lost access to phone number
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristianne
Lost access to phone number
Kristianne
•
July 12, 2024
Unable to access money
Outcome Sought
Apology
Compensation
Other
Banking
Account closure without notice
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mozammil
Account closure without notice
Mozammil
•
July 2, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Banking
Account lockout
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vineeth
Account lockout
Vineeth
•
June 12, 2024
Loss of trading income
Outcome Sought
Apology
Compensation
Other
Banking
Account frozen
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natasha
Account frozen
Natasha
•
June 12, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Banking
Double payment received
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emily
Double payment received
Emily
•
June 6, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Banking
Denied access
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Quinton
Denied access
Quinton
•
June 5, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Banking
Account blocked for transfer
Unresolved
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Account blocked for transfer
Raymond
•
June 1, 2024
Unable to pay for car rego
Outcome Sought
Apology
Compensation
Other
Banking
Account termination without notice
Unresolved
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhea
Account termination without notice
Rhea
•
May 30, 2024
Left without access to funds
Outcome Sought
Apology
Compensation
Other
Banking
Rejection without explanation
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lin Ho
Rejection without explanation
Lin Ho
•
May 13, 2024
Unable to open account
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
UBank
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
UBank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
UBank
We handle everything for you, results guaranteed.
How to contact
UBank
Post
ubank Customer Resolutions PO Box 1466 North Sydney NSW 2059
Details missing. Help fill in the gaps.
Online
https://www.ubank.com.au/help/original/og-everyday-banking/misc/how-to-make-a-complaint-at-ubank
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.ubank.com.au/ubank/ib/documents/Financial-hardship-guide.pdf
Details missing. Help fill in the gaps.
Common problems with
UBank
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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UBank
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