I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samuel Robert
Verified
Macquarie Bank
partners with Ajust
Macquarie Bank Complaints
The best way to resolve complaints with Macquarie Bank
Macquarie Bank offers a comprehensive range of banking, financial, advisory, and investment services. With a commitment to serving its diverse clientele, Macquarie Bank prioritises effective complaint handling, ensuring a transparent and responsive experience.
Get heard by Macquarie Bank
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Macquarie Bank
Have a complaint? Click below to resolve your issue with Macquarie Bank
Ajust is putting pressuring on
Macquarie Bank
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Account access difficulty
Unresolved
Sent
22/7/2024
Account access difficulty
Samuel Robert
•
July 22, 2024
Unable to view account
Outcome Sought
Apology
Compensation
Other
Banking
Account access blocked
Closed
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kamalnayan
Account access blocked
Kamalnayan
•
May 21, 2024
Unable to comply with ato demand for outstanding superannuation tax
Outcome Sought
Apology
Compensation
Other
Banking
Account closure without notice
Unresolved
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Account closure without notice
Monica
•
May 4, 2024
Account closed without notice
Outcome Sought
Apology
Compensation
Other
Banking
Change phone number
Closed
2/3/2024
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DESMOND
Change phone number
DESMOND
•
February 21, 2024
Unable to use new phone
Outcome Sought
Apology
Compensation
Other
Banking
Account closure and missing money
Closed
Sent
14/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colin
Account closure and missing money
Colin
•
February 14, 2024
Customer's money went missing for 10 days
Outcome Sought
Apology
Compensation
Other
Banking
Unable to log in
Closed
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Desmond
Unable to log in
Desmond
•
February 13, 2024
Frustration and lack of assistance
Outcome Sought
Apology
Compensation
Other
Banking
Blocked access to account
Unresolved
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yiting
Blocked access to account
Yiting
•
January 25, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Banking
Other
Closed
8/8/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Other
Mark
•
July 28, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Interest rate concern
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hugh
Interest rate concern
Hugh
•
Worried about rate
Outcome Sought
Apology
Compensation
Other
Account closed without warning
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yok Lan
Account closed without warning
Yok Lan
•
Customer is distressed and needs balance
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Macquarie Bank
To Listen
Live Campaign
Do you manage complaints for
Macquarie Bank
?
Account access difficulty
Unresolved
Sent
22/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samuel Robert
Samuel Robert
•
July 22, 2024
Customer frustrated with difficulty accessing account and seeks an apology from Macquarie Bank after multiple unsuccessful attempts.
Banking
Account access blocked
Closed
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kamalnayan
Kamalnayan
•
May 21, 2024
Customer frustrated with macquarie bank locking account multiple times without explanation, impacting ability to comply with ato demand for superannuation tax.
Banking
Account closure without notice
Unresolved
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Monica
•
May 4, 2024
Customer complains about macquarie bank closing account without notice, denying incorrect advice. unsure if worth complaining to bccc.
Banking
Change phone number
Closed
2/3/2024
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DESMOND
DESMOND
•
February 21, 2024
Customer seeks assistance from macquarie bank to change phone number, frustrated with lack of help for 2 days.
Banking
Account closure and missing money
Closed
Sent
14/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colin
Colin
•
February 14, 2024
Customer opened an account with macquarie bank, transferred money, account was closed, money went missing, macquarie admits to having the money but won't return it.
Banking
Unable to log in
Closed
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Desmond
Desmond
•
February 13, 2024
Unable to log into account using id & password, no assistance from customer service.
Banking
Blocked access to account
Unresolved
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yiting
Yiting
•
January 25, 2024
Customer complains about macquarie bank blocking account access and delaying review process for 2 weeks.
Banking
Other
Closed
8/8/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
July 28, 2023
Blocked and Closed account - I can't access my money.
Banking
Interest rate concern
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hugh
Hugh
•
Customer seeks lower home loan rate from macquarie bank after being a loyal customer for over five years with a current interest rate of 7.5%.
Account closed without warning
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yok Lan
Yok Lan
•
Customer frustrated with account closure without notice, poor communication, and seeks help to recover funds after 20 years with the bank.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Account access blocked
Closed
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kamalnayan
Account access blocked
Kamalnayan
•
May 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Change phone number
Closed
2/3/2024
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DESMOND
Change phone number
DESMOND
•
February 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account closure and missing money
Closed
Sent
14/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colin
Account closure and missing money
Colin
•
February 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Unable to log in
Closed
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Desmond
Unable to log in
Desmond
•
February 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Other
Closed
8/8/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Other
Mark
•
July 28, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Macquarie Bank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Macquarie Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Macquarie Bank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Macquarie Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Macquarie Bank
Online
https://www.macquarie.com.au/feedback-and-complaints/complaints-form.html
Details missing. Help fill in the gaps.
Complaint Policy
https://www.macquarie.com/au/en/disclosures/complaints-handling/australian-complaints-handling.html
Details missing. Help fill in the gaps.
Common issues related to
Macquarie Bank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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