AMP

Complaints

I had hundreds of dollars deposited into amp bank and without notifying me amp froze my account and is withholding my money I demand my money back or AMP will have to add a extra digit when returning my money

I opened a letter from AMP yesterday to find you have closed my super account, taken $300 in so called admin fees and transferred my money to the ATO which I have to some how get back. I never received notification you were going to do that and as your website states “you can be sure your retirement savings are in good hands”. Well they weren’t. A letter or phone call would have been a bit considerate to let me know. I spent hours yesterday trying to access or find out how to get into the ATO site through Mygov. Have you ever tried to do that? I am so upset and feel like I have lost my money. Very little sleep last night. It is not unclaimed. I don’t know what timeline there is according to the law but it’s super. A nest egg what did you want me to do with my money. I was saving it. I didn’t know I had to contact you to say hi it’s my money don’t touch it. I did contact you about 6 years ago to change my address. Does that count. Obviously not. I know you don’t care. But I am really upset about this and don’t know what to do now except obviously try and get my money back from the tax office. Why do I have to do this. I feel like I’m being punished. What I would like to happen is: that AMP notify people maybe a couple of times as I never received any notification that this would happen Return my money into that account Think about your customers as people when making any decisions. What will be the impact of what we are doing? Can we do it better? Return the $300 or part thereof as you have to be kidding taking that amount of money from my account. Read your aims and objectives and try to abide by them. I was certainly not in good hands and yes I did work hard for this money and now it’s gone. Personal Super Invest in your future You've worked hard for your money - now let us help you make the most of it, with AMP superannuation. We're industry recognised and award-winning, so you can be sure your retirement savings are in good hands. Join AMP Super Why AMP Our products?………. Diana Brown ACC 708298095

AMP rolled over a term deposit of $192,000.00 on 1st July 2024. I did not request this and had received no notification from them. The initial communication was a statement that I received in the email on 9th July, dated 1st July 2024 . This said that I had a grace period of seven days to have the term deposit amount withdrawn without penalty. I rang them on 10th July and had a recorded message that their phones were down but to send an email. I did this stating my desire not to proceed with the reinvestment. I received acknowledgement that day of receipt of the email. The following day I received an email saying that it could not be dealt with on that email but to ring AMP. I rang again and spoke to someone called Robert, who said that I could withdraw the amount but it was outside of the grace period. I explained that the first I received information on the rollover was the 9th July and I informed them on the next day and that should be sufficient. He said that he would ring back within two business days. This did not occur. I rang them again on the 16th July about this matter. It became obvious that the email address that they had used to contact me with information regarding the rollover was an old one that I no longer had access to. Of relevance I had received the info the previous year about this same account on my new email address, so the wrong email address was an AMP problem. I still have received no call back from them or their processing department. What I want is to have the full amount of the term deposit returned to my bank without penalty and full interest. I have just spent a further hour on the phone to AMP about not being able to access MyAMP app or access my account details. After this time, the call was disconnected by them.