I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jill
Verified
Bank First
partners with Ajust
Bank First Complaints
The best way to resolve complaints with Bank First
Bank First Australia is a retail bank that offers a wide range of banking products and services to customers in Australia. The bank has a strong commitment to customer satisfaction, and has a complaint resolution process that is designed to resolve customer issues quickly and fairly. Majority of customer complaints are resolved within 21 days.
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Have a complaint? Click below to resolve your issue with Bank First
Have a complaint? Click below to resolve your issue with Bank First
Ajust is putting pressuring on
Bank First
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Unable to talk to bank
Closed
Sent
21/2/2024
Unable to talk to bank
Jill
•
February 21, 2024
Unable to resolve transactions
Outcome Sought
Apology
Compensation
Other
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhiannon
Rhiannon
•
Outcome Sought
Apology
Compensation
Other
Limited access to statements
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Limited access to statements
Anthony
•
Inconvenience for financial records
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Bank First
To Listen
Live Campaign
Do you manage complaints for
Bank First
?
Banking
Unable to talk to bank
Closed
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jill
Jill
•
February 21, 2024
Customer unable to reach bank first for transaction issues, seeking resolution and apology.
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhiannon
Rhiannon
•
Limited access to statements
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Anthony
•
Customer needs access to bank statements from 2014-2016 for financial records.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Unable to talk to bank
Closed
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jill
Unable to talk to bank
Jill
•
February 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Bank First
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Bank First
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bank First
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bank First
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bank First
Online
https://www.bankfirst.com.au/about-us/contact-us/feedback-compliments-and-complaints#form
Details missing. Help fill in the gaps.
Complaint Policy
https://www.bankfirst.com.au/-/media/bankfirst/pdfs/corporateinformation/complaint_and_dispute_resolution_guide.pdf
Details missing. Help fill in the gaps.
Common issues related to
Bank First
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Bank First
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