I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Verified
Bank of Melbourne
partners with Ajust
Bank of Melbourne Complaints
The best way to resolve complaints with Bank of Melbourne
Bank of Melbourne is a bank based in Victoria, Australia offering a range of financial services products to its customers. Westpac acquired Bank of Melbourne in 2004 yet according to their website are still heavily involved in the local Melbourne community.
Get heard by Bank of Melbourne
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Bank of Melbourne
Have a complaint? Click below to resolve your issue with Bank of Melbourne
Ajust is putting pressuring on
Bank of Melbourne
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Online banking blocked
Unresolved
Sent
22/6/2024
Online banking blocked
Jason
•
June 22, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Banking
Credit card scam
Closed
20/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacinta
Credit card scam
Jacinta
•
June 11, 2024
Lost $915.21
Outcome Sought
Apology
Compensation
Other
Banking
Unprofessional conduct by banker
Unresolved
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liu
Unprofessional conduct by banker
Liu
•
April 2, 2024
Blocked communication channels
Outcome Sought
Apology
Compensation
Other
Banking
Unresolved
Sent
27/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Robyn
•
March 27, 2024
Outcome Sought
Apology
Compensation
Other
Banking
Fraudulent pay id transaction
Unresolved
Sent
27/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Fraudulent pay id transaction
Monica
•
March 27, 2024
Lost $1741 from account
Outcome Sought
Apology
Compensation
Other
Banking
Incorrect access number, missing card, account closure
Unresolved
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Incorrect access number, missing card, account closure
John
•
March 26, 2024
Difficulty accessing funds, confusion, inconvenience
Outcome Sought
Apology
Compensation
Other
Banking
Fraudulent charge
Closed
Sent
23/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rochelle
Fraudulent charge
Rochelle
•
February 23, 2024
Cash flow issues, disconnection notices
Outcome Sought
Apology
Compensation
Other
Banking
Fraudulent transaction
Unresolved
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Fraudulent transaction
Monica
•
January 31, 2024
Loss of $1700
Outcome Sought
Apology
Compensation
Other
Banking
Ignored final settlement offer
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Ignored final settlement offer
Philip
•
Unresolved financial issue
Outcome Sought
Apology
Compensation
Other
Banking
Final settlement not responded
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Final settlement not responded
Philip
•
Unresolved credit card balance
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Bank of Melbourne
To Listen
Live Campaign
Do you manage complaints for
Bank of Melbourne
?
Banking
Online banking blocked
Unresolved
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Jason
•
June 22, 2024
Customer seeks $500 and apology from bank of melbourne due to online banking issues, poor customer service, and unauthorized transactions, causing significant time and health strain.
Banking
Credit card scam
Closed
20/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacinta
Jacinta
•
June 11, 2024
Customer seeks $915.21 refund from bank of melbourne due to credit card scam, unsatisfied with $100 woolworths voucher offered.
Banking
Unprofessional conduct by banker
Unresolved
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liu
Liu
•
April 2, 2024
Customers complain about unprofessional conduct and lack of accessible communication channels at bank of melbourne, seeking urgent investigation and resolution.
Banking
Unresolved
Sent
27/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Robyn
•
March 27, 2024
Customer unable to talk with a person for internet setup, experiencing issues with setting up internet.
Banking
Fraudulent pay id transaction
Unresolved
Sent
27/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Monica
•
March 27, 2024
Customer seeking $1741 from bank of melbourne due to fraudulent pay id made from stolen phone, bank refusing reimbursement.
Banking
Incorrect access number, missing card, account closure
Unresolved
Sent
26/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
March 26, 2024
Customer has serious issues with debit card access number, shopping debits without a card, and account closure without notice. seeking resolution and apology.
Banking
Fraudulent charge
Closed
Sent
23/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rochelle
Rochelle
•
February 23, 2024
Customer seeks one month grace period without interest and an apology from bank of melbourne for issues with fraudulent charge on credit card.
Banking
Fraudulent transaction
Unresolved
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monica
Monica
•
January 31, 2024
Customer wants reimbursement for money stolen from account
Banking
Ignored final settlement offer
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Philip
•
Bank of melbourne ignored final settlement offer.
Banking
Final settlement not responded
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Philip
•
Customer seeking final settlement sum from bank of melbourne for credit card account, no reply or communication regarding fraud alert.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Credit card scam
Closed
20/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacinta
Credit card scam
Jacinta
•
June 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fraudulent charge
Closed
Sent
23/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rochelle
Fraudulent charge
Rochelle
•
February 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Bank of Melbourne
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Bank of Melbourne
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bank of Melbourne
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bank of Melbourne
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bank of Melbourne
Online
https://eforms.bankofmelbourne.com.au/olfmu/eforms/ConsumerFeedback/#/welcome
Details missing. Help fill in the gaps.
Complaint Policy
https://www.bankofmelbourne.com.au/content/dam/bom/downloads/help/personal/bom-easy-english-how-to-make-a-complaint-guide.pdf
Details missing. Help fill in the gaps.
Common issues related to
Bank of Melbourne
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Bank of Melbourne
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
ANZ
ANZ
ANZ
Beyond Bank Australia
Beyond Bank Australia
Beyond Bank Australia
CBA
CBA
CBA
ME Bank
ME Bank
ME Bank