I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniela
Bank of Queensland Complaints
The fastest way to resolve your Bank of Queensland complaint
Bank of Queensland is an Australian banking and financial services company, with over 1.7 million customers. They take complaints very seriously. In fact, BOQ has a high satisfaction rate with their complaint handling process.
COMPLAINTS WE'VE TAKEN CARE OF
Banking
Account blocked closed
Closed
28/12/2023
Sent
14/12/2023
Account blocked closed
Daniela
•
December 14, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Incompetent branch service
Closed
3/1/2024
Sent
10/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Incompetent branch service
Mark
•
December 10, 2023
Loss of time, money, and clients, extreme anxiety and depression
Outcome Sought
Apology
Compensation
Other
Misleading interest rate requirements
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Misleading interest rate requirements
Karen
•
Inconvenience and dissatisfaction
Outcome Sought
Apology
Compensation
Other
Not receiving promised interest
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reeve
Not receiving promised interest
Reeve
•
Considerable stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Unable to make transactions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Unable to make transactions
Stephen
•
Missed opportunity to bank money
Outcome Sought
Apology
Compensation
Other
Fraudulent charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reeve
Fraudulent charge
Reeve
•
Financial loss, wasted time
Outcome Sought
Apology
Compensation
Other
Fraudulent charges on debit card
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reeve
Fraudulent charges on debit card
Reeve
•
Unable to report issue
Outcome Sought
Apology
Compensation
Other
Banking
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geraldine
Customer service
Geraldine
•
Frustration, inconvenience
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Bank of Queensland
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Bank of Queensland
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Bank of Queensland
We handle everything for you, results guaranteed.
How to contact
Bank of Queensland
Online
https://onlineapplications.boq.com.au/#/form/63eb165910f87b0f64d3c185
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Email
Available for Ajust members.
Complaint Policy
https://www.boq.com.au/content/dam/boq/files/help-and-support/feedback-and-complaints/boq-complaint-guide-english.pdf
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Common problems with
Bank of Queensland
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Bank of Queensland
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