BankSA

Complaints

Bank SA hangs up in your ear instead of listening if you ring with a complaint. They recently refused one of my Credit Cards but no one told me until I got a furious letter from the Department of Transport threatening all sorts of murderous things they were going to do if I didn't pay within a very short time. The trouble is that they sent this demand by Australia Post which, as we all know now, takes its own time over everything. So do telephonists, and I waited for half an hour while a recorded voice parroted over and over the fact that they would be with me soon. People have lives to lead but there is no way that one can be organised when telephonists haven't the time to hear you out or put you through to someone who can. What can be done? Judith Brown

I get charged withdrawn fees. Pretty sure I’ve paid over $100 worth of overdrawn fees unfairly.

I was locked out of my internet banking while overseas on a remote island. I couldn’t transfer from my account onto my travel card and had no phone credit to call the helpline until I could access my account. There was no way of getting in touch with the bank without calling the number, or using the app which I was locked out of. This left me with no money and no way of providing for myself. I uncomfortable and very inconvenienced. I was upset, alone and scared due to this inconvenience

Passed my ID, changed my mobile number wanted the money Cigno took from my account reimbursed because they did not get permission, was hung up on, tried to access online and was blocked for no good reason at all. And now I’m in need of urgent care regarding Covid and heart problems and you guys denied me my money, I will be seeking legal advise asap. Name Shannan C Taylor bsb 105001 acc 146147340 blocking someone’s account after being verified is not lawful and I’m now chasing damages in court because this should not of happened to me for the fourth time!!!

I went to my daughter and we both went to see my mum while I was there someone stole 20,000 from me I had accidentally left my phone at home and as I was to far from home I thought it was fine but I found out all my money went

I have tried in vain to obtain the telephone number for the Murray Bridge Branch to make an appointment for this Friday. I understand why the numbers are not given out freely. However, there is no option to talk to a person when going through the telephone system. I am one of two signatories for a church account. It is the Lameroo Anglican Ladies Guild. We have banked with Bank. SA long before it was known as that. (Vague estimate of about 70 years) On this Friday, the other signatory and I would like to meet at Murray Bridge branch to close the account and have a bank cheque to be able to donate the funds to our local hospital. The Anglican Church has closed and we are unable to distribute the sale proceeds of the church locally, despite the money being raised locally. However we are allowed to distribute our Guild funds to whom we want. The other lady is recently widowed, lives at Lameroo ( 1 1/2 hours drive) , and in her early 80’s, And I am also widowed and in my early 70’s and I live at Seaford which is 2 hours from Murray Bridge. This Friday suits us both to drive and meet to complete this task. At present I am staying with our son at Rosedale for emergency child minding. I do not have the subsequent details but I am sure we are on the Bank SA files. After multiple attempts to talk with someone I went through to Business banking. A chap I talked to was eventually willing to put me through to the bank at Murray Bridge but warned me they would possibly be too busy to take my call but there would be an answering machine for me to leave my details and reason for calling. So, imagine my surprise to get a call from an elderly lady in Murray Bridge who rang me back to assure me she had nothing to do with the bank! Was this deliberate? OK, I get that we can rock up and wait our turn but considering the distance we both have, I would rather have an appointment. It also seems that unless you do things by the internet they don’t want to deal with you. Because I don’t have the account numbers etc while I am away from home, this is difficult for me at this stage. I wish to point out the total lack of empathy for people to be able to engage with a person willing to help them and the ‘mistake’ of the person who put me through to a total stranger. Banks rely on people but in this case they are not people friendly. Thank you for an opportunity to state my case. Regards from Anne Pocock.

Trying to resolve phone banking and online banking, because of the sound of my voice they didn’t believe it was my account. I am a transitioning person. The way I was discriminated against was unacceptable, I’ve been denied access to my account because of this and now I can’t pay my rent today I can’t pay my monthly due bills. All because of my voice, I’ve been a bank sa customer for over 25 yrs. This is the worst experience ever.

I paid out my personal loan in (with Bank SA) in full, as of the 18th of July, 2024. As this loan was paid out whilst I was in a hardship clause with the Bank, I contacted their Hardship department to let them know, this payout had happened. Part of the hardship clause arrangements was that no interest or charges, were to be made against the loan, during the three months the hardship clause was to be in place. (it was in place for one month, when the account was paid out in full) This meant that once paid out, a credit amount of $430.35 remained on the account. I negotiated with Bank SA to have this amount returned to my savings account- which BANK SA agreed they would do? They also agreed to terminate the hardship arrangement and notify Credit Watch that this was no longer the case. WRONG!! I got a letter in the mail from BSA, dated the 22nd of July, stating that my hardship clause WAS not going to be terminated and that my request for this to happen was denied. I also have not seen the credit amount of $430.35. (Bank SA pocketed this) I have contacted AFCA about this, which has given BSA five days to respond to my complaint. Today is day five. I did receive an email with a phone number from BSA, but when I tried to ring the number, it first of all stated that nobody is answering the phone number and then it allowed me to leave a voice mail (which surprise, surprise, nobody has returned the call)

My daughter is having financial problems to the extent your bank has mentioned taking the house of her. My daughter gave sighned permission for me to get involved. I approached the admin desk and explained my daughters situation. I could<br />I sit with a member of the bank and discuss our options. I was given a 1800 number. Mean while my daughters stressing I'm trying to get help to fix the problem. I can only say I was and still am disgusted in your service <br />Peter