I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
BankSA Complaints
The fastest way to resolve your BankSA complaint
Bank SA is owned by Westpac and St George bank, functioning as one of the most prominent banks in South Australia. Their feedback and complaints page notes that Bank SA deals with complaints using the FAIRGO method- fair, action, integrity, respect, genuine and open.
COMPLAINTS WE'VE TAKEN CARE OF
Banking
Hangs up on complaints
Unresolved
Sent
11/6/2024
Hangs up on complaints
Judith
•
June 11, 2024
Received furious letter from department of transport
Outcome Sought
Apology
Compensation
Other
Banking
Overdrawn fees
Unresolved
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabriela
Overdrawn fees
Gabriela
•
April 26, 2024
Charged unfairly over $100
Outcome Sought
Apology
Compensation
Other
Banking
Locked out account
Unresolved
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laura
Locked out account
Laura
•
March 10, 2024
Left with no money, no way to provide for self, uncomfortable, inconvenienced, upset, alone, scared
Outcome Sought
Apology
Compensation
Other
Banking
Unauthorized deduction
Unresolved
Sent
14/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shannan
Unauthorized deduction
Shannan
•
January 14, 2024
Denied access to money
Outcome Sought
Apology
Compensation
Other
Banking
ALL MY MONEY WAS STOLEN
Closed
15/1/2024
Sent
29/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julieann
ALL MY MONEY WAS STOLEN
Julieann
•
December 29, 2023
I'm homeless and have no food or clean clothes plus i didn't go to see you my son
Outcome Sought
Apology
Compensation
Other
Banking
Difficulty making appointment
Closed
11/12/2023
Sent
28/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Difficulty making appointment
Anne
•
November 28, 2023
Inconvenience due to distance
Outcome Sought
Apology
Compensation
Other
Disputed transactions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DARREN
Disputed transactions
DARREN
•
Financial situation affected
Outcome Sought
Apology
Compensation
Other
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brigitte
Account hacked
Brigitte
•
Unable to afford food
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Poor customer service
Peter
•
Stress and financial problems
Outcome Sought
Apology
Compensation
Other
Hardship clause not terminated
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ira
Hardship clause not terminated
Ira
•
Credit amount not refunded
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
BankSA
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
BankSA
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
BankSA
We handle everything for you, results guaranteed.
How to contact
BankSA
Online
https://eforms.banksa.com.au/olfmu/eforms/ConsumerFeedback/#/welcome
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Email
Available for Ajust members.
Complaint Policy
https://www.banksa.com.au/contact-us/customer-complaints
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Common problems with
BankSA
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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BankSA
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