CBA Complaints
The best way to resolve complaints with CBA
CBA is Australia's largest bank. With over 16 million customers, it makes sense that CBA receives lots of complaints. Unlike the other big banks, CBA shares its complaint numbers in its Annual Report. In 2021-22, CBA received almost one million complaints. CBA sends emails from individual members of its complaint team (rather than a generic inbox), offering a more human experience for customers. CBA is also known as CommBank and the Commonwealth Bank.
Get heard by CBA
![CBA](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Have a complaint? Click below to resolve your issue with CBA
Have a complaint? Click below to resolve your issue with CBA
COMPLAINTS SENT THROUGH AJUST
Account frozen by bank
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Peter
•
July 22, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Staff rudeness and incompetence
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Amanda
•
July 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Delayed payment
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Pia
•
July 10, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Account closure
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Ashlin
•
July 10, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Missing money transfer
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Nabil
•
June 21, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Charged fee for apple pay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Toby
•
June 20, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Outstanding payment issue
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Serio
•
June 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Account closure
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Bret
•
June 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Disputed transactions
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Samantha
•
June 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Stop passbook use
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Produit
•
June 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
CBA
To Listen
Account frozen by bank
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Peter
•
July 22, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Staff rudeness and incompetence
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Amanda
•
July 12, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Delayed payment
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Pia
•
July 10, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Account closure
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Ashlin
•
July 10, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Missing money transfer
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Nabil
•
June 21, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Charged fee for apple pay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Toby
•
June 20, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Outstanding payment issue
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Serio
•
June 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Account closure
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Bret
•
June 17, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Disputed transactions
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Samantha
•
June 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Stop passbook use
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Produit
•
June 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
COMPLAINTS RESOLVED THROUGH AJUST
Missing money transfer
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Nabil
•
June 21, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Charged fee for apple pay
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Toby
•
June 20, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Stop passbook use
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Produit
•
June 16, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Branch closure
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Kathleen
•
June 14, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Disappeared from statement
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
John
•
June 5, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Denied access to coin machine
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Xiaobing
•
May 15, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Credit limit increase denied
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Sandra
•
May 6, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Account compromised
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Jasmine
•
April 23, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Lost cash due to atm
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Choon
•
April 22, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Registration not recorded
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Nicole
•
April 19, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/642b69c752601196b4cb09f5_BX5ot_FOimdSmmJMnH5spf-2QmsFm6O1vMjkXdF8BAI.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
CBA
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
CBA
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Common issues related to
CBA
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)