Chase Bank

Complaints

Dear Chase Bank Customer Service, I am writing to you today to express my utmost disappointment and concern regarding a recent incident involving a fraudulent individual that I unwittingly made payments to. As a valued customer of Chase Bank, I trust that you will thoroughly investigate this matter and take immediate action to rectify the situation, in accordance with the relevant rules and regulations set forth by the United States banking industry. I have been a victim of a scam perpetrated by an individual who took advantage of me during a vulnerable time. The individual used manipulation, lies, and deception to lure me into his scheme and consequently scammed me for $418.99 USD via my Chase Bank Credit Card. The transactions occurred as follows: • September 31, 2023 $418.99 via MoneyGram These transactions were made under false pretenses, and I was led to believe that I was engaging in legitimate dealings. However, it has come to my attention that I have fallen victim to a Romance Scam, where the perpetrator preyed upon my emotions and trust, ultimately defrauding me of a significant sum of money. I want to emphasize that my only fault in this situation was placing trust in an individual who turned out to be deceitful and unscrupulous. I acted in good faith, believing that I was making legitimate transactions, only to discover later that I had been manipulated and taken advantage of. As a responsible customer, I immediately reported the fraudulent activities to Chase Bank as soon as I became aware of them. I provided all necessary information and documentation to support my claim, and I am now reaching out to you to request reimbursement for the total amount of $418.99 USD that was unlawfully taken from my account. I understand that instances of fraud and scams can be complex and challenging to resolve, but I urge you to prioritize this matter and expedite the reimbursement process. The financial loss I have suffered has caused significant distress and hardship, and I am counting on Chase Bank to assist me in recovering my funds as soon as possible. I trust that Chase Bank will demonstrate its commitment to customer satisfaction and security by promptly addressing this issue and taking appropriate action against the perpetrators. Your cooperation and support in resolving this matter are greatly appreciated. Thank you for your attention to this urgent matter. I look forward to receiving a favorable response and swift resolution to my request. Yours sincerely, Rebecca Hammitt