I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Verified
Cigno
partners with Ajust
Cigno Complaints
The best way to resolve complaints with Cigno
Cigno Loans, an Australian financial service provider, offers short-term loans, particularly to those who may struggle to access traditional financial services. Criticisms of Cigno Loans commonly include high interest rates, stringent repayment conditions, and limited borrowing amounts. Nonetheless, the company strives to deliver a swift and easy solution for individuals in urgent financial need. Utilise Ajust to address and resolve complaints concerning issues like refunds today.
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Have a complaint? Click below to resolve your issue with Cigno
Ajust is putting pressuring on
Cigno
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Overcharged
Unresolved
Sent
13/6/2024
Overcharged
Kelly
•
June 13, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Banking
Outstanding account payment
Closed
21/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Livia
Outstanding account payment
Livia
•
September 15, 2023
Customer unable to pay in one transaction
Outcome Sought
Apology
Compensation
Other
Banking
Direct debiting issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aaron
Direct debiting issue
Aaron
•
Financial assistance denied, affecting credit
Outcome Sought
Apology
Compensation
Other
Banking
2 payments taken out
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marke
2 payments taken out
Marke
•
Financial inconvenience
Outcome Sought
Apology
Compensation
Other
Accused debt
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kyah
Accused debt
Kyah
•
Negative credit score
Outcome Sought
Apology
Compensation
Other
Declared illegal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Declared illegal
Darren
•
Financial loss and stress
Outcome Sought
Apology
Compensation
Other
Additional charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Additional charges
Sarah
•
Inconvenience changing banks
Outcome Sought
Apology
Compensation
Other
Excessive fees
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Excessive fees
Rebecca
•
Financial stability affected
Outcome Sought
Apology
Compensation
Other
Refund inquiry
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Refund inquiry
Greg
•
Uncertainty about past payments
Outcome Sought
Apology
Compensation
Other
Excessive fees and charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
LUKE
Excessive fees and charges
LUKE
•
Significant financial strain
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Cigno
To Listen
Live Campaign
Do you manage complaints for
Cigno
?
Banking
Overcharged
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Kelly
•
June 13, 2024
Customer seeking refund from cigno due to overcharging on small loan, been paying back since 2022.
Banking
Outstanding account payment
Closed
21/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Livia
Livia
•
September 15, 2023
Complaint about Cigno's refusal to allow payment in one transaction
Banking
Direct debiting issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aaron
Aaron
•
Customer is experiencing ongoing direct debits from cigno years after loan, with excessive fees and negative impact on credit and financial assistance.
Banking
2 payments taken out
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marke
Marke
•
Customer seeks payment plan from cigno due to unexpected consecutive payments, wants clarity and predictability in future transactions.
Accused debt
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kyah
Kyah
•
Customer disputes debt claimed by cigno loans, citing identity theft by ex-partner during abusive relationship. seeks resolution and removal of false debt.
Declared illegal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Darren
•
Customer complains about Cigno's illegal loans and seeks an apology.
Additional charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
Customer seeks a refund from Cigno due to additional charges and inconvenience caused by changing bank accounts after repaying a loan.
Excessive fees
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Rebecca
•
Customer complains about excessive loan fees and requests a refund due to financial hardship.
Refund inquiry
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Greg
•
Customer requests a refund and clarification on payments made before account closure.
Excessive fees and charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
LUKE
LUKE
•
Customer complains about excessive fees and requests a full refund due to financial strain.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Outstanding account payment
Closed
21/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Livia
Outstanding account payment
Livia
•
September 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Cigno
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Cigno
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Cigno
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Cigno
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Cigno
Phone
Details missing. Help fill in the gaps.
Post
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Online
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In person
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Complaint Policy
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Common issues related to
Cigno
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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