I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Cigno Complaints
The fastest way to resolve your Cigno complaint
Cigno Loans, an Australian financial service provider, offers short-term loans, particularly to those who may struggle to access traditional financial services. Criticisms of Cigno Loans commonly include high interest rates, stringent repayment conditions, and limited borrowing amounts. Nonetheless, the company strives to deliver a swift and easy solution for individuals in urgent financial need. Utilise Ajust to address and resolve complaints concerning issues like refunds today.
Instantly file a complaint and resolve your issue with Cigno
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COMPLAINTS WE'VE TAKEN CARE OF
Banking
Overcharged
Unresolved
Sent
13/6/2024
Overcharged
Kelly
•
June 13, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Banking
Outstanding account payment
Closed
21/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Livia
Outstanding account payment
Livia
•
September 15, 2023
Customer unable to pay in one transaction
Outcome Sought
Apology
Compensation
Other
Closed
28/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Blake
Blake
•
Outcome Sought
Apology
Compensation
Other
Closed
28/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Blake
Blake
•
Outcome Sought
Apology
Compensation
Other
Excessive interest charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tanya
Excessive interest charges
Tanya
•
Significant financial distress
Outcome Sought
Apology
Compensation
Other
Unexpected fees charged
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Unexpected fees charged
Donald
•
Significant financial strain
Outcome Sought
Apology
Compensation
Other
Overcharge on account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angelo
Overcharge on account
Angelo
•
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Excessively high fees
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamika
Excessively high fees
Tamika
•
Significant financial strain
Outcome Sought
Apology
Compensation
Other
Overcharged fees
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Overcharged fees
Elizabeth
•
Financial strain and stress
Outcome Sought
Apology
Compensation
Other
Service shutdown
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beverley
Service shutdown
Beverley
•
Significant inconvenience and reliance
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Cigno
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Cigno
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Cigno
We handle everything for you, results guaranteed.
How to contact
Cigno
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://staging8.cignoloans.com.au/legal/complaints-policy/
Details missing. Help fill in the gaps.
Common problems with
Cigno
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Cigno
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