I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valentine
Verified
Great Southern Bank
partners with Ajust
Great Southern Bank Complaints
The best way to resolve complaints with Great Southern Bank
Great Southern Bank is a mutual bank that provides a range of banking products and services to customers in Australia. The bank is committed to providing excellent customer service, and has a dedicated complaints handling team that is available to help customers resolve any issues they may have.
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Have a complaint? Click below to resolve your issue with Great Southern Bank
Have a complaint? Click below to resolve your issue with Great Southern Bank
Ajust is putting pressuring on
Great Southern Bank
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Payment not received
Unresolved
Sent
10/7/2024
Payment not received
Valentine
•
July 10, 2024
Delay in receiving funds
Outcome Sought
Apology
Compensation
Other
Banking
Lost cheque
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Lost cheque
Diane
•
June 12, 2024
Delay in payment
Outcome Sought
Apology
Compensation
Other
Banking
Fees / Payments
Closed
16/8/2023
Sent
14/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Fees / Payments
Denise
•
August 14, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Great Southern Bank
To Listen
Live Campaign
Do you manage complaints for
Great Southern Bank
?
Banking
Payment not received
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valentine
Valentine
•
July 10, 2024
Customer seeking payment and apology from great southern bank, but was accused of scamming and hung up on.
Supposed to get a payment from them over 2 weeks ago never came called them three times and they said they’d raise a dispute just to say the money arrived when it never did called them again and they claimed we were trying to scam them for money and hung up the phone on us. Never got back to us at all after sending proof.
Banking
Lost cheque
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Diane
•
June 12, 2024
Lost cheque for $600, seeking reimbursement and apology from great southern bank. bank washed hands of responsibility.
GS Bank lost my cheque, they emailed me 3 months later to give them a ring to have a chat regarding the foreign cheque, I submitted the cheque March 20th with them, we travelled an hour to Perrh City to Submit the cheque As I do not like putting cheques in the post. I contacted them by phone they said, sorry we lost your cheque, you will have to ask the provider who give you the cheque to issue you a new one. It’s from the UK, HR Revenue & Customs trying to get through to them by phone Is impossible to get through, long waits you just give up and if they will release another cheque I don’t know I don’t know if that’s possible !! . I thought one submitted in a bank then it’s in a bank and it’s safe, oh gosh!! how wrong was I. GS Bank just washed there hand in the matter.
Banking
Fees / Payments
Closed
16/8/2023
Sent
14/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Denise
•
August 14, 2023
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Fees / Payments
Closed
16/8/2023
Sent
14/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Fees / Payments
Denise
•
August 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Great Southern Bank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Great Southern Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Great Southern Bank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Great Southern Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Great Southern Bank
Online
https://services.greatsouthernbank.com.au/gsb/website/webforms/enquiry/contact-us.html?_ga=2.57298986.1415254702.1692924062-1233709383.1691981785
Details missing. Help fill in the gaps.
Complaint Policy
https://www.greatsouthernbank.com.au/tools-and-services/support/resolving-your-concerns
Details missing. Help fill in the gaps.
Common issues related to
Great Southern Bank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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