I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Todd
Verified
Heritage Bank
partners with Ajust
Heritage Bank Complaints
The best way to resolve complaints with Heritage Bank
Heritage Bank is a financial institution in Australia that offers a range of banking services, including savings accounts, loans, and credit cards. Customers have reported issues with customer service, online banking functionality, and long wait times at branches. However, Heritage Bank is committed to addressing these concerns and providing a satisfactory banking experience for all customers.
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Have a complaint? Click below to resolve your issue with Heritage Bank
Have a complaint? Click below to resolve your issue with Heritage Bank
Ajust is putting pressuring on
Heritage Bank
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Did not receive full amount
Unresolved
Sent
20/2/2024
Did not receive full amount
Todd
•
February 20, 2024
Lost $420
Outcome Sought
Apology
Compensation
Other
Banking
Charged for inquiring
Closed
29/2/2024
Sent
9/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Perry
Charged for inquiring
Perry
•
February 9, 2024
Can't use card
Outcome Sought
Apology
Compensation
Other
Banking
Rude experience, long hold times
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Oscar
Rude experience, long hold times
Oscar
•
Frustration, inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Heritage Bank
To Listen
Live Campaign
Do you manage complaints for
Heritage Bank
?
Banking
Did not receive full amount
Unresolved
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Todd
Todd
•
February 20, 2024
Customer seeks $420 and apology from heritage bank for atm withdrawal issue resulting in incorrect bank statement transaction.
Withdraw $420 from heritage bank ATM in Palmwoods at 4.30 20/02/24 and didn't get the money waited for 5 to 10 minutes then took out another $20 to see if it would work or get the rest out it only have me $20 then took another $400 out and it gave me $400 but on my bank statement it said I took out two lots of $420.
Banking
Charged for inquiring
Closed
29/2/2024
Sent
9/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Perry
Perry
•
February 9, 2024
Customer is complaining about being charged $69 for making an inquiry and wants fraudulent transactions removed from their account.
I got charged for making inquiring $69 this stinks hope someone gets back to me 0472624156 or perrykershaw@gmail.com I can't use my card now give me a phone number I'm very upset. Please remove the fraudulent transactions from my account.
Banking
Rude experience, long hold times
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Oscar
Oscar
•
Customer experienced long wait times and poor customer service when transferring home refinancing to heritage bank, seeking apology and resolution.
Rude and unpleasant experience with Customer Service. I have been transferred from one department to other and each department hold time is +15mns. Just transferred my Home refinancing to Heritage Bank and no end to anyone coming online and answering a small query.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Charged for inquiring
Closed
29/2/2024
Sent
9/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Perry
Charged for inquiring
Perry
•
February 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Heritage Bank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Heritage Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Heritage Bank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Heritage Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Heritage Bank
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Heritage Bank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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