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Illawarra Credit Union Complaints
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Illawarra Credit Union Australia is a customer-owned financial institution that provides services to over 100,000 members. They are committed to providing excellent customer service with an 84% satisfaction score in 2021.
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COMPLAINTS SENT THROUGH AJUST
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EPA acceptance delay
Unresolved
Sent
EPA acceptance delay
Peter
•
Increased stress and sleepless nights
Outcome Sought
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EPA acceptance delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Peter
Peter
•
Customer seeks acceptance of EPA to avoid financial stress and sleepless nights.
I went to Wollongong branch mid July with Enduring Power of Attorney for my brother Stephen Morgan who was admitted to Wollongong Hospital on the 14th of June. The bank wouldn’t accept EPA as they said they needed a certified copy. I then went to Acorn Lawyers who drafted the EPA in 2012 to have it certified. On returning to the bank with a certified copy they gave me a customer number 613031 and stated that they would be in touch as soon as their legal team had viewed the document. On 23rd of July I received an email from ICU stating that I needed a letter from Doctors stating that Stephen has lost capacity to make decisions for himself. I have been trying since then to obtain a letter from Hospital without any success.Acorn lawyers have said that EPA should be sufficient. Stephen has been diagnosed with Hepatic Encephalopathy with cognitive impairment and brain injury and is currently in the Dementia ward at Wollongong Hospital awaiting placement in permanent aged care. I will soon be paying all of Stephen’s bills that have started arriving plus $75.55 a day for his care. This is adding a lot more stress at present and causing many sleepless nights, which I feel could be avoided If my legal Enduring Power of Attorney was accepted. Thank you<br /><br />Kind Regards<br />Peter Morgan<br />Mob.. 0403224654<br />
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Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
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Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
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Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
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Complaint Policy
https://www.illawarracu.com.au/content/uploads/2023/08/Illawarra-CU_Internal-Dispute-Resolution.pdf
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