I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Verified
Latitude Financial
partners with Ajust
Latitude Financial Complaints
The best way to resolve complaints with Latitude Financial
Latitude Financial provides credit products and services, with over 1.5 million customers. The company offers a wide range of products, including personal loans, credit cards, and car loans.
Get heard by Latitude Financial
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Have a complaint? Click below to resolve your issue with Latitude Financial
Have a complaint? Click below to resolve your issue with Latitude Financial
Ajust is putting pressuring on
Latitude Financial
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Difficulty making payments
Unresolved
Sent
28/6/2024
Difficulty making payments
Russell
•
June 28, 2024
Cancelled card, upset
Outcome Sought
Apology
Compensation
Other
Banking
Customer service
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Customer service
Wayne
•
June 5, 2024
Difficulty changing payment plan
Outcome Sought
Apology
Compensation
Other
Banking
Incorrect surname spelling
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Incorrect surname spelling
John
•
May 24, 2024
Unable to do direct debit
Outcome Sought
Apology
Compensation
Other
Banking
Interest payment refund request
Unresolved
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petar
Interest payment refund request
Petar
•
May 22, 2024
Accumulation of interest and fees
Outcome Sought
Apology
Compensation
Other
Banking
Hacked card
Closed
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dorothy
Hacked card
Dorothy
•
April 23, 2024
Lost all savings, credit
Outcome Sought
Apology
Compensation
Other
Banking
Overdue payment
Closed
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mishelle
Overdue payment
Mishelle
•
April 23, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Banking
Loan application delay
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sulaykha
Loan application delay
Sulaykha
•
March 20, 2024
2 months delay, feeling targeted
Outcome Sought
Apology
Compensation
Other
Banking
Insurance payout process
Closed
3/4/2024
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Insurance payout process
Andrew
•
March 4, 2024
Delayed payment, frustration
Outcome Sought
Apology
Compensation
Other
Banking
Payment not made to humm
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Payment not made to humm
Karen
•
February 28, 2024
Account overdrawn, charged fees
Outcome Sought
Apology
Compensation
Other
Banking
Difficulty with logging in
Closed
Sent
12/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Difficulty with logging in
Robert
•
February 12, 2024
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Latitude Financial
To Listen
Live Campaign
Do you manage complaints for
Latitude Financial
?
Banking
Difficulty making payments
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Russell
•
June 28, 2024
Customer seeks reinstatement of card and apology from latitude financial for cancellation due to $22 shortfall and poor treatment.
Banking
Customer service
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Wayne
•
June 5, 2024
Customer seeking assistance with changing payment plan, unable to reach helpful staff after long waits, provided contact information for litigation department.
Banking
Incorrect surname spelling
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
May 24, 2024
Customer unable to submit update form to correct misspelled surname on card and account, causing issues with direct debit. frustrated with inability to resolve over phone.
Banking
Interest payment refund request
Unresolved
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petar
Petar
•
May 22, 2024
Requesting refund of interest and fees due to system failures and processing delays, also requesting interaction notes for further review.
Banking
Hacked card
Closed
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dorothy
Dorothy
•
April 23, 2024
Customer seeks $5335.74 + $174.65 and an apology from latitude financial for unauthorized charges on hacked card.
Banking
Overdue payment
Closed
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mishelle
Mishelle
•
April 23, 2024
Customer frustrated with repeated overdue messages despite confirming payment adequacy with company, seeking $28.77 reimbursement from latitude financial.
Banking
Loan application delay
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sulaykha
Sulaykha
•
March 20, 2024
Customer complains about loan officer enis at latitude financial, accusing him of mishandling application, lack of communication, and privacy concerns.
Banking
Insurance payout process
Closed
3/4/2024
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
March 4, 2024
Customer frustrated with latitude financial for not providing necessary information for insurance payout, causing delays and inefficiency in communication.
Banking
Payment not made to humm
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Karen
•
February 28, 2024
Customer seeking $155.50 from latitude financial for failure to pay humm account, resulting in overdrawn fees and poor call center experiences.
Banking
Difficulty with logging in
Closed
Sent
12/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
February 12, 2024
Customer is having difficulty logging in after multiple attempts.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Hacked card
Closed
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dorothy
Hacked card
Dorothy
•
April 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Overdue payment
Closed
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mishelle
Overdue payment
Mishelle
•
April 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Loan application delay
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sulaykha
Loan application delay
Sulaykha
•
March 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Insurance payout process
Closed
3/4/2024
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Insurance payout process
Andrew
•
March 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Difficulty with logging in
Closed
Sent
12/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Difficulty with logging in
Robert
•
February 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fees / Payments
Closed
13/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Douglas
Fees / Payments
Douglas
•
August 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Latitude Financial
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Latitude Financial
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Latitude Financial
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Latitude Financial
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Latitude Financial
Online
https://latitudefs.zendesk.com/hc/en-au/requests/new?ticket_form_id=360000142577
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
https://www.latitudepay.com/latitude-complaints-handling-policy.pdf
Details missing. Help fill in the gaps.
Common issues related to
Latitude Financial
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Latitude Financial
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