I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gloria
Verified
MyState Bank
partners with Ajust
MyState Bank Complaints
The best way to resolve complaints with MyState Bank
MyState bank presents itself as a community-focused bank, operating from Tasmania. In their Complaints Policy, MyState Bank states they aim to acknowledge and confirm complaints within 24 hours of receiving them.
Get heard by MyState Bank
Live
Join our campaign
Have a complaint? Click below to resolve your issue with MyState Bank
Have a complaint? Click below to resolve your issue with MyState Bank
Ajust is putting pressuring on
MyState Bank
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Scammed on the phone
Closed
21/6/2024
Sent
11/6/2024
Scammed on the phone
Gloria
•
June 11, 2024
Lost $11,065.37, stress
Outcome Sought
Apology
Compensation
Other
Banking
Frozen account
Unresolved
Sent
26/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Frozen account
Kelly
•
February 26, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Banking
issue with making a purchase
Closed
3/9/2023
Sent
28/8/2023
My state was really good after a dating site tried to get money from my card number which I don't give to anyone and I cancelled my card and I'm getting a new one good one MyState 👍👍👍👍👍👍
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roland
issue with making a purchase
Roland
•
August 28, 2023
I can't pay for anything online
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
MyState Bank
To Listen
Live Campaign
Do you manage complaints for
MyState Bank
?
Banking
Scammed on the phone
Closed
21/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gloria
Gloria
•
June 11, 2024
Customer scammed, account compromised, unauthorized transactions made, bank investigating for over 3 months, seeking assistance due to stress and health issues.
Realised I was scammed on the phone, tried to ring MyState but it was too late rang the next day which was Saturday the 10th March 2024, they advised they would freeze my a/c & would send another card ASAP, at this stage nothing had been taken out of my account. However on the next statement there was 6 transactions which had been taken out on the 10th & the 13th of March totaling $11,065.37. We have been in continual contact with them ever since & was advised the account had been re-activated when someone rang claiming they were me & the opened a/c again. Since then they have admitted they listened to their tapes & the person who rang was obviously not me but whoever spoke believed them & opened the a/c. I ring continually & they just keep telling me this is under investigation & will take a while longer yet. This has been happening since the beginning of March which is now more than 3 months ago but still no results. I am elderly & not well so having the added stress of having to chase this all the time is not helping. Is there anyway that you are able to help me with this problem?
Banking
Frozen account
Unresolved
Sent
26/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Kelly
•
February 26, 2024
Customer's account frozen, no response for 5 days. bank requires id verification via post, causing delays and frustration.
Froze account and will not return calls. After chasing this up for 5 days they finally say that i need to verify ID and send it via post. They then tell me that they dont get the post every day. My ID is sitting in HOBART Post office and has been there for 5 days with no contact.
Banking
issue with making a purchase
Closed
3/9/2023
Sent
28/8/2023
My state was really good after a dating site tried to get money from my card number which I don't give to anyone and I cancelled my card and I'm getting a new one good one MyState 👍👍👍👍👍👍
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roland
Roland
•
August 28, 2023
Complaint about an issue with MyState Bank, seeking an apology.
I've tried to make a purchase but it want let me and I've been and seen my local branch and they said that it's all been fixed but hasn't so I'd like it to be fixed so I can get things online and make a purchase if I want it
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Scammed on the phone
Closed
21/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gloria
Scammed on the phone
Gloria
•
June 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
issue with making a purchase
Closed
3/9/2023
Sent
28/8/2023
My state was really good after a dating site tried to get money from my card number which I don't give to anyone and I cancelled my card and I'm getting a new one good one MyState 👍👍👍👍👍👍
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roland
issue with making a purchase
Roland
•
August 28, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
MyState Bank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
MyState Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
MyState Bank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
MyState Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
MyState Bank
Online
https://mystate.com.au/about-us/contact-us/complaints-feedback/
Details missing. Help fill in the gaps.
In person
https://mystate.com.au/bank-accounts/ways-to-bank/visit-a-branch/
Details missing. Help fill in the gaps.
Complaint Policy
https://mystate.com.au/wp-content/uploads/mystate_complaints_policy.pdf
Details missing. Help fill in the gaps.
Common issues related to
MyState Bank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
MyState Bank
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
ANZ
ANZ
ANZ
Beyond Bank Australia
Beyond Bank Australia
Beyond Bank Australia
CBA
CBA
CBA
ME Bank
ME Bank
ME Bank