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National Pharmacies Complaints
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National Pharmacies is a well-established Australian retail pharmacy chain. With a wide range of products and services, they cater to the needs of customers seeking pharmaceuticals, health and beauty products, and general healthcare advice. National Pharmacies aims to provide accessible and affordable healthcare solutions to the community.
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COMPLAINTS SENT THROUGH AJUST
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Unfair Refund
Unresolved
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Unfair Refund
Kathryn
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Lost $50, feeling mistreated
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National Pharmacies
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Unfair Refund
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I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Kathryn
Kathryn
•
Customer seeks $18.36 refund and an apology for unfair refund practices regarding prescription drugs.
Unfair Refund of Prescription Drugs. <br />I purchased a new prescription drug on 28 July, I took 2 tablets which made me very ill and asked to be refunded which was denied by National Pharmacies Norwood. <br />I was prescribed different doses, 1 bottle of 10mg tablets and 2 bottles of 40mg tablets. The Chemist did not have the stock for the 40gm tables at that time so he charged me for both bottles, giving me only 1 bottle with the other bottle to be collected the next week. <br />After only taking 2 x 10mg tables I became sick and I asked to be refunded for the bottle on order but they would not give me a full refund for the bottle. The receipt clearly states 2 x $18.68 but they advised that if you only buy 1 bottle it costs $24.10 and 2 bottles $37.36 so they refunded me the difference = $13.26 <br />I have now lost $50 having only taken 2 tablets of the 10mg tablets, one bottle of 40mg I never opened. I feel I should have been refunded what I was charged -$18.68 can you please assist?<br />Although this may seem a pittance amount of money it is not the point, I paid $18.68 for each bottle and that is what I should have been reimbursed. This is not how a member or any customer should be treated, and I will not be renewing my membership. member # 000801669901, receipt #1090878 kathryn zagrodki-nash, email kohoney_01@hotmail.com, phone 0451289009
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
National Pharmacies
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
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