Pepper Money is a financial institution offering a range of lending solutions to individuals and businesses. With a focus on non-traditional borrowers, they provide options for those with less-than-perfect credit histories or unique financial circumstances. Whilst some customers have expressed concerns about the interest rates and fees associated with their loans, Pepper Money aims to provide accessible financing options to a wide range of borrowers.
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November 16, 2023
Outcome Sought
Apology
Compensation
Other
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
You can also learn more about Ajust here.
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
