I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brett
Verified
Police Bank
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Police Bank Complaints
The best way to resolve complaints with Police Bank
Police Bank Australia is a mutual bank that was established in 1975 to provide financial services to members of the Australian Police Force and their families.
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Have a complaint? Click below to resolve your issue with Police Bank
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Payment declined
Unresolved
Sent
18/5/2024
Payment declined
Brett
•
May 18, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Banking
Delayed fund release
Closed
1/11/2023
Sent
27/10/2023
I had query resolved with Policebank over a difficult and sensitive matter that reached successful outcome.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabriella
Delayed fund release
Gabriella
•
October 27, 2023
Funds not received
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Police Bank
To Listen
Live Campaign
Do you manage complaints for
Police Bank
?
Banking
Payment declined
Unresolved
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brett
Brett
•
May 18, 2024
Customer upset with police bank for declining payment, seeking resolution and apology for dictating spending
I’m trying to make a purchase but you are declining the payment. How dare you dictate what I can and cannot spend my own money on ???
Banking
Delayed fund release
Closed
1/11/2023
Sent
27/10/2023
I had query resolved with Policebank over a difficult and sensitive matter that reached successful outcome.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabriella
Gabriella
•
October 27, 2023
Complaint about delayed fund release by Police Bank
Our lawyers Pike and Verekers also known as Pike and Fenwick, at 50 King Street Sydney, sent letters on the 27th of September to Police Bank to release funds from our late grandmother's estate (Dulcie Isabel Grimison). It is now the 27th of October, a whole month passed and they have still not released the funds. I visited in person last Monday and the Friday before that, at the Surry Hills branch and even customer service didn't have a phone number for deseased estates they could call. They could only send an email to the department on both visits I made. The money has not been received still after these visits a week later. If you could please help these funds be received to our lawyer's trust account. It has been approved by the Supreme Court and we (us three siblings) have been Idee checked by the supreme court included in correspondence to the bank.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Delayed fund release
Closed
1/11/2023
Sent
27/10/2023
I had query resolved with Policebank over a difficult and sensitive matter that reached successful outcome.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabriella
Delayed fund release
Gabriella
•
October 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Police Bank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Police Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Police Bank
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04
Fair and Free
Join our campaign to get
Police Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Police Bank
Post
Complaints Team Police Bank REPLY PAID 63593 Sydney NSW 2000
Details missing. Help fill in the gaps.
Online
https://www.policebank.com.au/forms/complaints-and-feedback
Details missing. Help fill in the gaps.
Common issues related to
Police Bank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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