I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Verified
Revolut
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Revolut Complaints
The best way to resolve complaints with Revolut
Revolut is a digital banking app that offers a variety of financial services, including currency exchange, payments, and investments.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Fraudulent activity
Unresolved
Sent
29/5/2024
Fraudulent activity
Elizabeth
•
May 29, 2024
Account cleared, money lost
Outcome Sought
Apology
Compensation
Other
Banking
Scammed funds
Unresolved
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Scammed funds
Mark
•
April 2, 2024
Lost 19k aud
Outcome Sought
Apology
Compensation
Other
Banking
Account under review
Unresolved
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yi
Account under review
Yi
•
January 25, 2024
Unable to receive/send funds
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Revolut
To Listen
Live Campaign
Do you manage complaints for
Revolut
?
Banking
Fraudulent activity
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Elizabeth
•
May 29, 2024
Customer seeking $5000 from revolut due to fraudulent activity on account after large payment from government agency, bank not refunding.
Got a large payment from a government agency then transaction started happening from my card and my account was cleared. The bank said I verified it but someone just open the app and that’s how they verified it. No other way that to be verified fraudulent activity and Bank hasn’t refunded my money and I want my money back Due to misleading. I didn’t even ask for a police report. They just took my money and said that I accepted it nap when I told him my phone had been stolen and all that talk with someone to press or open the app this isn’t right please get $5000 .
Banking
Scammed funds
Unresolved
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
April 2, 2024
Customer seeks 19k aud compensation for scam, wants apology and more security measures for online transfers from revolut bank.
Back in December 2023 I was scammed by an investment trading platform. I was coerced by the scammer to use Revolut Bank to swift EFT transfers to a legitimate bank account in Hungry. I reported it to them immediately and asked them to recover back 19k AUD. I waited approximately 3 weeks only to be told there is nothing they could do to recover my transferred funds, and that they were sorry. Today 1st April 24 I contacted Revolut Bank and asked for a follow up. They told me my case was closed. I told them that I will be complaining to AFCA. They said I needed to put in a complaint to Revolut Bank before I complain outside the bank. These scammers know there way around banks like Revolut and Wise banks as they only offer online services. More security measure should have been implemented while transfers were made.
Banking
Account under review
Unresolved
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yi
Yi
•
January 25, 2024
Account under review, unauthorized transfer of 12700 aud, want money back and finish review quickly.
My account with revolut is under reivew for more than 20 days, I can't receive and send out any fund during the review. This morning when I open the app to check how is the review goes, I was shocked that someone transfer 12700 AUD from my account to a Macquarie Bank account on 2:52 am without my permission and even didn't tell me. I tried to contact Revolut, their customer service guy told me this amount is recalled by the Macquarie Bank, and they asked me to contact with Macquarie Bank to deal with by myself. Revolut didn't tell me about the recall, didn't tell me which transaction was related to this recall, didn't ask me to explain anything about the recall, and transferred out my money without my authorization.
The best way to resolve an issue with
Revolut
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Revolut
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
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Revolut
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Fair and Free
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Revolut
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How to contact
Revolut
Phone
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Post
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Online
https://forms.revolut.com/058d9447-abe1-4974-a8ad-234dfc2d77b7
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In person
Details missing. Help fill in the gaps.
Complaint Policy
https://www.revolut.com/en-AU/legal/complaints-policy/
Details missing. Help fill in the gaps.
Common issues related to
Revolut
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Revolut
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