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Teachers Mutual Bank
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Teachers Mutual Bank
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Teachers Mutual Bank
Complaints

The best way to resolve complaints with
Teachers Mutual Bank

The Teachers Mutual Bank is a customer-owned bank with a focus on the education sector. Their Complaint Management Policy states that if a complaint cannot be resolved immediately, it will be handled by a customer care team or senior staff member.

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How to complain to
Teachers Mutual Bank
How to complain to 
Teachers Mutual Bank

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Teachers Mutual Bank

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Have a complaint? Click below to resolve your issue with
Teachers Mutual Bank

Have a complaint? Click below to resolve your issue with
Teachers Mutual Bank

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Teachers Mutual Bank
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COMPLAINTS SENT THROUGH AJUST

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Banking

Transactions

Closed
1/3/2023
Sent
27/2/2023
The service is appalling and they just immediately assumed a fraud and would not even talk to us rationally. We'd confirmed the BSB and account with the person we were paying. They told us it declined so where is the money. I assume the bank has it. They treated and spoke to us like we were idiots and then fobbed us off to security/fraud. This is ridiculous. We will once resolved withdraw all of funds from this bank.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Transactions

Christopher

•

February 27, 2023

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Teachers Mutual Bank

To Listen

Live Campaign
Do you manage complaints for
Teachers Mutual Bank
?
No Live Complaints
Do you have a complaint related to this issue?
We can help you get heard.
Resolve with Ajust
Banking

Transactions

Closed
1/3/2023
Sent
27/2/2023
The service is appalling and they just immediately assumed a fraud and would not even talk to us rationally. We'd confirmed the BSB and account with the person we were paying. They told us it declined so where is the money. I assume the bank has it. They treated and spoke to us like we were idiots and then fobbed us off to security/fraud. This is ridiculous. We will once resolved withdraw all of funds from this bank.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher

Christopher

•

February 27, 2023

Add Your Voice

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
No Live Complaints
Do you have a complaint related to this issue?
We can help you get heard.
Resolve with Ajust
Banking

Transactions

Closed
1/3/2023
Sent
27/2/2023
The service is appalling and they just immediately assumed a fraud and would not even talk to us rationally. We'd confirmed the BSB and account with the person we were paying. They told us it declined so where is the money. I assume the bank has it. They treated and spoke to us like we were idiots and then fobbed us off to security/fraud. This is ridiculous. We will once resolved withdraw all of funds from this bank.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Transactions

Christopher

•

February 27, 2023

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Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Teachers Mutual Bank

The best way to resolve an issue with 

Teachers Mutual Bank

Quick Solutions
Prepared by
Teachers Mutual Bank
WE SUGGEST

Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.

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We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

How to complain to

Teachers Mutual Bank

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Teachers Mutual Bank
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04
Fair and Free
Join our campaign to get
Teachers Mutual Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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How to contact
Teachers Mutual Bank
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Contact
Teachers Mutual Bank
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Help us by adding your complaint to our campaign. The more people we have, the harder it is for
Teachers Mutual Bank
to ignore us!
Phone
1800 862 265
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Post
Complaints, PO Box 7501, Silverwater, NSW, 2128
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Online
https://www.tmbank.com.au/complaints
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In person
https://www.tmbank.com.au/contact/locations/head-office
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Email
CustomerCare@tmbl.com.au
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Complaint Policy
https://www.tmbank.com.au/-/media/global/pdfs/complaints-and-dispute-resolution.ashx
Details missing. Help fill in the gaps.

Common issues related to

Teachers Mutual Bank

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

Read more

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

Read more

Dealing with card surcharge errors

If you’ve ever used a card to buy something and been charged more than the retail price it might have had a card surcharge applied. Card surcharges are legal in Australia. But retailers can only apply card surcharges that cover their reasonable costs of accepting the transaction. If you think you’ve been charged an incorrect surcharge, you may have a right to contact your bank to complain, or try using Ajust to help with your card surcharge issue.

Read more
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Get Started

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

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We take the effort out of making a complaint. It's fast, fair and free for consumers.

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Teachers Mutual Bank

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