I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrice
Verified
Up
partners with Ajust
Up Complaints
The best way to resolve complaints with Up
Up is a fairly new bank, founded in 2018 and the first in Australia to be a mobile-only banking app. In their customer complaints page, Up states they are open to consumer feedback in order to aid their customers and improve their overall consumer experience.
Get heard by Up
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Up
Have a complaint? Click below to resolve your issue with Up
Ajust is putting pressuring on
Up
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Locked out of account
Unresolved
Sent
14/6/2024
Locked out of account
Patrice
•
June 14, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Banking
Account closure without explanation
Closed
29/3/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nathan
Account closure without explanation
Nathan
•
March 25, 2024
Frustration, lack of communication
Outcome Sought
Apology
Compensation
Other
Banking
Other
Closed
13/3/2023
Sent
12/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Other
Anthony
•
March 12, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Fees / Payments, Transactions
Closed
22/2/2023
Sent
21/2/2023
I’ve always been super happy with Up.
There have been a couple incidents like this that I have let slide but this seems to be reoccurring and the bank is not acknowledging my side of this.
I have provided proof of everything except my balance before each purchase (as their app doesn’t allow this)
This is a problem on their end and since I cannot provide this additional proof (neither can they) I now I have to cop the consequences.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Fees / Payments, Transactions
Sarah
•
February 21, 2023
Outcome Sought
Apology
Compensation
Other
Account closure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samuel
Account closure
Samuel
•
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Up
To Listen
Live Campaign
Do you manage complaints for
Up
?
Banking
Locked out of account
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrice
Patrice
•
June 14, 2024
Customer locked out of account due to lost wallet and outdated contact info, seeking help to update personal information due to brain injury.
Locked out of account due to losing wallet and outdated contact information. Have brain injury from bad accident and don't remember old phone number etc. i need to update personal information
Banking
Account closure without explanation
Closed
29/3/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nathan
Nathan
•
March 25, 2024
Customer frustrated with lack of explanation for sudden account closure, unable to get satisfactory response or clarification despite repeated attempts.
I am writing to express my frustration regarding the sudden closure of my accounts without any explanation. This occurred some time ago, and since then, I have repeatedly requested clarification, but unfortunately, I have not received any satisfactory response.
The issue seems to be caught in a frustrating loop: I raise a ‘chat’ complaint, receive a generic reply, and am then directed to the original chat where the account closure was discussed. However, that chat is now closed, preventing me from providing additional information or responses. This same situation occurs with all my chats—I can only create new ones, and replying is blocked.
I did receive one response indicating that my case was escalated, but despite waiting patiently, I never received any further communication.
Banking
Other
Closed
13/3/2023
Sent
12/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Anthony
•
March 12, 2023
I opened an account and it was
Banking
Fees / Payments, Transactions
Closed
22/2/2023
Sent
21/2/2023
I’ve always been super happy with Up.
There have been a couple incidents like this that I have let slide but this seems to be reoccurring and the bank is not acknowledging my side of this.
I have provided proof of everything except my balance before each purchase (as their app doesn’t allow this)
This is a problem on their end and since I cannot provide this additional proof (neither can they) I now I have to cop the consequences.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
February 21, 2023
Account closure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samuel
Samuel
•
Customer wants access to funds after account closure.
I have made one transaction into my up account and they have closed my account and will not give me access to my funds
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Account closure without explanation
Closed
29/3/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nathan
Account closure without explanation
Nathan
•
March 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Other
Closed
13/3/2023
Sent
12/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Other
Anthony
•
March 12, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fees / Payments, Transactions
Closed
22/2/2023
Sent
21/2/2023
I’ve always been super happy with Up.
There have been a couple incidents like this that I have let slide but this seems to be reoccurring and the bank is not acknowledging my side of this.
I have provided proof of everything except my balance before each purchase (as their app doesn’t allow this)
This is a problem on their end and since I cannot provide this additional proof (neither can they) I now I have to cop the consequences.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Fees / Payments, Transactions
Sarah
•
February 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Up
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Up
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Up
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Up
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Up
Common issues related to
Up
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Up
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
ANZ
ANZ
ANZ
Beyond Bank Australia
Beyond Bank Australia
Beyond Bank Australia
CBA
CBA
CBA
ME Bank
ME Bank
ME Bank