I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrice
Up Complaints
The fastest way to resolve your Up complaint
Up is a fairly new bank, founded in 2018 and the first in Australia to be a mobile-only banking app. In their customer complaints page, Up states they are open to consumer feedback in order to aid their customers and improve their overall consumer experience.
COMPLAINTS WE'VE TAKEN CARE OF
Banking
Locked out of account
Unresolved
Sent
14/6/2024
Locked out of account
Patrice
•
June 14, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Banking
Account closure without explanation
Closed
29/3/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nathan
Account closure without explanation
Nathan
•
March 25, 2024
Frustration, lack of communication
Outcome Sought
Apology
Compensation
Other
Banking
Other
Closed
13/3/2023
Sent
12/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Other
Anthony
•
March 12, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Fees / Payments, Transactions
Closed
22/2/2023
Sent
21/2/2023
I’ve always been super happy with Up.
There have been a couple incidents like this that I have let slide but this seems to be reoccurring and the bank is not acknowledging my side of this.
I have provided proof of everything except my balance before each purchase (as their app doesn’t allow this)
This is a problem on their end and since I cannot provide this additional proof (neither can they) I now I have to cop the consequences.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Fees / Payments, Transactions
Sarah
•
February 21, 2023
Outcome Sought
Apology
Compensation
Other
Locked account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carmel
Locked account
Carmel
•
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Locked account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stacey
Locked account
Stacey
•
Unable to access money
Outcome Sought
Apology
Compensation
Other
Frozen account funds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debra
Frozen account funds
Debra
•
Unable to buy groceries for 4 kids have severely impaired child cannot pay rent
Outcome Sought
Apology
Compensation
Other
Account closure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samuel
Account closure
Samuel
•
Unable to access funds
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Up
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Up
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Up
We handle everything for you, results guaranteed.
How to contact
Up
Email
Available for Ajust members.
Common problems with
Up
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Up
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
ANZ
ANZ
ANZ
Beyond Bank Australia
Beyond Bank Australia
Beyond Bank Australia
CBA
CBA
CBA
ME Bank
ME Bank
ME Bank