I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniela
Verified
Bank of Queensland
partners with Ajust
Bank of Queensland Complaints
The best way to resolve complaints with Bank of Queensland
Bank of Queensland is an Australian banking and financial services company, with over 1.7 million customers. They take complaints very seriously. In fact, BOQ has a high satisfaction rate with their complaint handling process.
Get heard by Bank of Queensland
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Bank of Queensland
Have a complaint? Click below to resolve your issue with Bank of Queensland
Ajust is putting pressuring on
Bank of Queensland
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Account blocked closed
Closed
28/12/2023
Sent
14/12/2023
Account blocked closed
Daniela
•
December 14, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Incompetent branch service
Closed
3/1/2024
Sent
10/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Incompetent branch service
Mark
•
December 10, 2023
Loss of time, money, and clients, extreme anxiety and depression
Outcome Sought
Apology
Compensation
Other
Banking
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geraldine
Customer service
Geraldine
•
Frustration, inconvenience
Outcome Sought
Apology
Compensation
Other
Fraudulent charges on debit card
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reeve
Fraudulent charges on debit card
Reeve
•
Unable to report issue
Outcome Sought
Apology
Compensation
Other
Fraudulent charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reeve
Fraudulent charge
Reeve
•
Financial loss, wasted time
Outcome Sought
Apology
Compensation
Other
Unable to make transactions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Unable to make transactions
Stephen
•
Missed opportunity to bank money
Outcome Sought
Apology
Compensation
Other
Not receiving promised interest
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reeve
Not receiving promised interest
Reeve
•
Considerable stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Misleading interest rate requirements
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Misleading interest rate requirements
Karen
•
Inconvenience and dissatisfaction
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Bank of Queensland
To Listen
Live Campaign
Do you manage complaints for
Bank of Queensland
?
Banking
Account blocked closed
Closed
28/12/2023
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniela
Daniela
•
December 14, 2023
I have had my account blocked closed and the bank has not released the funds and I have been waiting for their response for months they are cleared funds and I have over $1,000 in that account
Banking
Incompetent branch service
Closed
3/1/2024
Sent
10/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
December 10, 2023
Customer complains about incompetent service at bank of queensland branch in bundaberg, causing financial and emotional distress.
Banking
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geraldine
Geraldine
•
Customer frustrated with boq's lack of service, unable to dispute transaction, seeking apology and resolution, considering closing account.
Fraudulent charges on debit card
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reeve
Reeve
•
Customer frustrated with bank of queensland's lack of support for reporting fraudulent charges on debit card, unable to contact anyone.
Fraudulent charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reeve
Reeve
•
Seeking refund for fraudulent charges and time reimbursement, also requesting an apology from bank of queensland.
Unable to make transactions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Stephen
•
Customer seeks $500.00 and an apology from bank of queensland for missed transactions resulting in a loss of roughly $500.00.
Not receiving promised interest
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reeve
Reeve
•
Customer claims promised interest not received, seeks compensation and correction of misleading website information.
Misleading interest rate requirements
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Karen
•
Customer complains about misleading interest rate information and requests compensation.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Account blocked closed
Closed
28/12/2023
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniela
Account blocked closed
Daniela
•
December 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Incompetent branch service
Closed
3/1/2024
Sent
10/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Incompetent branch service
Mark
•
December 10, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Bank of Queensland
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Bank of Queensland
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bank of Queensland
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bank of Queensland
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bank of Queensland
Online
https://onlineapplications.boq.com.au/#/form/63eb165910f87b0f64d3c185
Details missing. Help fill in the gaps.
Complaint Policy
https://www.boq.com.au/content/dam/boq/files/help-and-support/feedback-and-complaints/boq-complaint-guide-english.pdf
Details missing. Help fill in the gaps.
Common issues related to
Bank of Queensland
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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