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ING

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ING
Complaints

The fastest way to resolve your
ING
 complaint

ING is one of the most popular banks in Australia, currently serving over 2 million consumers. Between 2021 and 2022, ING received 715 complaints from AFCA and managed to resolve 289 of them upon registration and referral.

Instantly file a complaint and resolve your issue with
ING

Your answer is 2 mins away!
Fix Problem Now
Ajust handles it for you
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80% success
Check symbol
½ the effort
Check symbol
30x faster
Check symbol
2x better results

COMPLAINTS WE'VE TAKEN CARE OF

Banking

Customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Customer service

Michael

July 9, 2024

Unable to contact company

Outcome Sought

Apology

Compensation

Other

Banking

Incorrect certification requirement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Barbara
Incorrect certification requirement

Barbara

June 10, 2024

Frustration, multiple calls made

Outcome Sought

Apology

Compensation

Other

Banking

Wrong account transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ryan
Wrong account transfer

Ryan

June 4, 2024

Had to pay each payment twice

Outcome Sought

Apology

Compensation

Other

Banking

Transfer delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mary
Transfer delay

Mary

May 6, 2024

Worried about retirement savings

Outcome Sought

Apology

Compensation

Other

Banking

Double charging account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Casey
Double charging account

Casey

April 28, 2024

Disappointed and disgusted

Outcome Sought

Apology

Compensation

Other

Banking

Frozen funds

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lisa
Frozen funds

Lisa

April 10, 2024

Unable to access funds since november

Outcome Sought

Apology

Compensation

Other

Banking

Account locked

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Donna
Account locked

Donna

March 12, 2024

Cannot access funds for food, petrol, etc

Outcome Sought

Apology

Compensation

Other

Banking

Fraudulent transfer claim

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Alexander
Fraudulent transfer claim

Alexander

March 11, 2024

Preventing access to money

Outcome Sought

Apology

Compensation

Other

Banking

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dennis

Dennis

March 7, 2024

Outcome Sought

Apology

Compensation

Other

Banking

Frozen account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nicholas
Frozen account

Nicholas

February 28, 2024

Unable to access funds, high stress, unable to pay creditors

Outcome Sought

Apology

Compensation

Other

how to file a complaint with

ING

The best way to resolve an issue with

ING

WE SUGGEST

Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

How to complain to

ING

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
ING
We handle everything for you, results guaranteed.
How to contact
ING
Phone
133 464
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Post
ING - Complaints Resolution, GPO Box 4094 Sydney NSW 2001
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Online
https://www.ing.com.au/contact-us/complaints-disputes.html
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In person
https://www.ing.com.tr/en/knowledge-base/branch-atm-finder
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Email
Available for Ajust members.
Complaint Policy
https://www.ing.com.au/contact-us/complaints-policy.html
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Common problems with

ING

 and how to resolve them

Be heard, get results

Hassle-free resolutions

Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.

How Ajust works, user shares their story

Share your experience

Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Launch your case

We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Receive your resolution

The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

People resolving complaints with Ajust

Get a guaranteed risk-free resolution for your issue

We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.

Ajust as on the phone