I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ying
NAB Complaints
The fastest way to resolve your NAB complaint
NAB is a big four bank in Australia. Ajust could not find details of NAB's internal complaint numbers. But the banking ombudsman received over 4,500 complaints about NAB in 2021-22. NAB has a great record of resolving complaints made through Ajust.
COMPLAINTS WE'VE TAKEN CARE OF
Banking
Fees / Payments
Closed
24/7/2023
Sent
20/7/2023
Fees / Payments
Ying
•
July 20, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
20/7/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Minh
Transactions
Minh
•
July 18, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
25/7/2023
Sent
26/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Transactions
Michael
•
June 26, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
5/7/2023
Sent
24/6/2023
I am happy to help but at this stage I have nothing good to say about nab simply because of my experience
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Transactions
Adrian
•
June 24, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Other
Closed
3/7/2023
Sent
22/6/2023
Ajust helped me finally get a response from NAB, whereas in the past they chose to ignore my communication. NAB froze my account and held onto my money for months.
NAB accepts no responsibility for not informing me of my impending frozen account. The response by the customer service team lacked empathy and they did not care that I had a credit balance being frozen.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey-lee
Other
Tracey-lee
•
June 22, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
15/6/2023
Sent
9/6/2023
NAB has caused a lot of stress
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Juness
Transactions
Juness
•
June 9, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
16/6/2023
Sent
26/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Transactions
Jeffrey
•
May 26, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
8/5/2023
Sent
4/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Transactions
Phillip
•
May 4, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
18/5/2023
Sent
18/4/2023
Disappointed with NAB‘s customer support for overseas clients.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dr Nazir
Transactions
Dr Nazir
•
April 18, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service
Closed
28/4/2023
Sent
29/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Customer Service
Phillip
•
March 29, 2023
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
NAB
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
NAB
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
NAB
We handle everything for you, results guaranteed.
How to contact
NAB
Online
www.nab.com.au/common/forms/complaints-compliments-feedback
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.nab.com.au/contact-us/feedback/complaints-policy
Details missing. Help fill in the gaps.
Common problems with
NAB
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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NAB
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