I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
St George Complaints
The fastest way to resolve your St George complaint
St George is owned by Westpac, but still provides banking services as a separate brand. Consumers should make complaints to St George, not Westpac. St George is a member of the Australian Financial Complaints Authority and is required to manage complaints in line with Regulatory Guide 271.
COMPLAINTS WE'VE TAKEN CARE OF
Banking
Age discrimination in credit limit increase
Unresolved
Sent
7/6/2024
Age discrimination in credit limit increase
Wayne
•
June 7, 2024
Denied credit limit increase
Outcome Sought
Apology
Compensation
Other
Banking
Lost money and connection
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Lost money and connection
James
•
June 4, 2024
Disconnection and frustration
Outcome Sought
Apology
Compensation
Other
Banking
Incorrect id verification
Closed
25/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenda
Incorrect id verification
Glenda
•
May 27, 2024
Customer frustrated and confused
Outcome Sought
Apology
Compensation
Other
Banking
Interest rate increase
Closed
29/6/2024
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sabrina
Interest rate increase
Sabrina
•
May 20, 2024
Financial hardship, risk of losing home
Outcome Sought
Apology
Compensation
Other
Banking
Customer service
Closed
24/6/2024
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Customer service
Jennifer
•
May 20, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Banking
Not assisting with service
Closed
24/6/2024
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jrnnifer
Not assisting with service
Jrnnifer
•
May 18, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Banking
Blocked payment to australia post travel
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DAVID
Blocked payment to australia post travel
DAVID
•
May 6, 2024
Unable to resolve issue
Outcome Sought
Apology
Compensation
Other
Banking
Activation and pin number
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Activation and pin number
Angela
•
May 5, 2024
Unable to use card fully
Outcome Sought
Apology
Compensation
Other
Banking
Unauthorized card use
Unresolved
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Juliet
Unauthorized card use
Juliet
•
April 17, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
2/8/2023
Sent
1/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bradley
Transactions
Bradley
•
August 1, 2023
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
St George
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
St George
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
St George
We handle everything for you, results guaranteed.
How to contact
St George
Post
St.George Customer Solutions, Reply Paid 5265, Sydney NSW 2001
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Online
https://eforms.stgeorge.com.au/olfmu/eforms/ConsumerFeedback/#/welcome
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Email
Available for Ajust members.
Complaint Policy
https://www.stgeorge.com.au/contact-us/customer-complaints
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Common problems with
St George
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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St George
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