I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harneet
Westpac Complaints
The fastest way to resolve your Westpac complaint
Westpac is one of Australia's biggest banks. Ajust could only find complaint trends in Westpac's Annual Report, not the total number of complaints made to the bank. But Westpac had the smallest number of ombudsman complaints out of the big 4 banks in 2021-2022.
COMPLAINTS WE'VE TAKEN CARE OF
Transactions blocked as spam
Closed
10/2/2025
Sent
30/1/2025
Transactions blocked as spam
Harneet
•
January 30, 2025
Severe inconvenience to business operations
Outcome Sought
Apology
Compensation
Other
Non-functioning ATMs
Closed
13/1/2025
Sent
23/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alice
Non-functioning ATMs
Alice
•
December 23, 2024
Inability to access cash
Outcome Sought
Apology
Compensation
Other
Banking
Cheque dishonoured and returned due reported lost/stolen
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Terence
Cheque dishonoured and returned due reported lost/stolen
Terence
•
June 27, 2024
Unable to receive payment
Outcome Sought
Apology
Compensation
Other
Banking
Fraudulent charges
Unresolved
Sent
1/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Fraudulent charges
Stephen
•
February 1, 2024
Costing toll calls, frustration
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
14/6/2023
Sent
1/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ranjit
Transactions
Ranjit
•
June 1, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service
Closed
27/3/2023
Sent
19/3/2023
In fact, Westpac doesn't have any customer support at all. If there is any issue and customer need help, they simply refer to their Westpac app to resort the problem, which is below standard and dodgy and not really helpful. They have got some telephone numbers, but there is always a long delay (around 30 to 50 min.) to find any real person to discuss any problem
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mofakharul
Customer Service
Mofakharul
•
March 19, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Other
Closed
1/3/2023
Sent
23/2/2023
As I have presented all the documents to fraud office. Still they have blocked my account
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jack
Other
Jack
•
February 23, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service
Closed
22/3/2023
Sent
21/2/2023
Don't trust the bank ensure you read everything
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Customer Service
Susan
•
February 21, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service, Transactions
Closed
5/3/2023
Sent
19/2/2023
I have never had a problem with Westpac. But the cannot automatically overdraw my accounts if I have not given permission.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Customer Service, Transactions
Greg
•
February 19, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
24/2/2023
Sent
12/2/2023
Seriously dissatisfied with customer service. Alienating customers by practically calling them a liar is unprofessional.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bradley
Transactions
Bradley
•
February 12, 2023
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Westpac
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Westpac
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Westpac
We handle everything for you, results guaranteed.
How to contact
Westpac
Post
Westpac Customer Solutions, Reply Paid 5265, Sydney NSW 2001
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
www.westpac.com.au/contact-us/feedback-complaints/
Details missing. Help fill in the gaps.
Common problems with
Westpac
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Westpac
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