I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Ian
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Arnott's
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Arnott's Complaints
The best way to resolve complaints with Arnott's
Arnott's is a well-established Australian company known for its wide range of biscuits and snacks. With a history dating back to 1865, Arnott's has become a household name in Australia and beyond. While some customers have expressed concerns about the packaging of their products, Arnott's continues to maintain a strong presence in the market, offering a variety of delicious and popular treats.
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Have a complaint? Click below to resolve your issue with Arnott's
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Arnott's
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Unusual black marks on biscuits
Unresolved
Sent
12/7/2024
Unusual black marks on biscuits
Ian
•
July 12, 2024
Concerned about product quality
Outcome Sought
Apology
Compensation
Other
Other
Quality and value
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daphne
Quality and value
Daphne
•
June 29, 2024
Decreased quality and value
Outcome Sought
Apology
Compensation
Other
Other
Too small
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Too small
James
•
June 18, 2024
Outcome Sought
Apology
Compensation
Other
Other
Line through biscuits
Unresolved
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vince
Line through biscuits
Vince
•
June 9, 2024
Not display for visitors
Outcome Sought
Apology
Compensation
Other
Other
Little flavour added
Closed
11/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Little flavour added
Edward
•
June 6, 2024
Outcome Sought
Apology
Compensation
Other
Other
Missing biscuit, incorrect weight
Closed
24/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roy
Missing biscuit, incorrect weight
Roy
•
May 31, 2024
Feeling cheated, inconvenience
Outcome Sought
Apology
Compensation
Other
Other
No jam inside biscuit
Unresolved
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
No jam inside biscuit
John
•
May 17, 2024
Feeling cheated
Outcome Sought
Apology
Compensation
Other
Other
Undercooked biscuits
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Undercooked biscuits
Chris
•
May 13, 2024
Dissatisfied with quality
Outcome Sought
Apology
Compensation
Other
Other
Small stones in biscuit
Closed
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Small stones in biscuit
Catherine
•
May 3, 2024
Could have caused injury
Outcome Sought
Apology
Compensation
Other
Other
Lack of flavor and sprinkles
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gina
Lack of flavor and sprinkles
Gina
•
April 29, 2024
Disappointed
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Arnott's
To Listen
Live Campaign
Do you manage complaints for
Arnott's
?
Unusual black marks on biscuits
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Ian
•
July 12, 2024
Customer found black marks on ritz crackers, seeking quality control investigation and instructions for sending images and biscuits.
Other
Quality and value
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daphne
Daphne
•
June 29, 2024
Customers are unhappy with the decline in quality and value of salada crackers from arnott's, seeking an apology and change.
Other
Too small
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
June 18, 2024
Customer requesting correct size chocolate monty.
Other
Line through biscuits
Unresolved
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vince
Vince
•
June 9, 2024
Customer seeking refund from arnott's for pack of tim tams with line through middle affecting display for visitors.
Other
Little flavour added
Closed
11/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Edward
•
June 6, 2024
Customer seeking refund voucher from arnott's for bland pizza shapes, not yet received
Other
Missing biscuit, incorrect weight
Closed
24/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roy
Roy
•
May 31, 2024
Customer purchased lemon crisp biscuits, found only 19 in pack instead of 20, weight was 220g instead of advertised 250g, unable to contact arnott's.
Other
No jam inside biscuit
Unresolved
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
May 17, 2024
Customer complaint about monte carlo biscuit lacking jam inside, disappointed with quality and value for money.
Other
Undercooked biscuits
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Chris
•
May 13, 2024
Customer is unhappy with the quality of arnott's yo yo biscuits, seeking an apology and better quality control. dissatisfied with previous occurrences.
Other
Small stones in biscuit
Closed
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Catherine
•
May 3, 2024
Customer found small stones in tim tam biscuits, seeking apology and resolution from arnott's to prevent potential harm to others.
Other
Lack of flavor and sprinkles
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gina
Gina
•
April 29, 2024
Customer is complaining about lack of flavor and barbecue sprinkles in arnott's barbecue shapes, requesting a return to original recipe.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Little flavour added
Closed
11/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Little flavour added
Edward
•
June 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Missing biscuit, incorrect weight
Closed
24/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roy
Missing biscuit, incorrect weight
Roy
•
May 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Small stones in biscuit
Closed
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Small stones in biscuit
Catherine
•
May 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Broken and overcooked biscuits
Closed
Sent
17/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gillian
Broken and overcooked biscuits
Gillian
•
March 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Poor quality biscuits
Closed
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barry
Poor quality biscuits
Barry
•
March 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Arnott's
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Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Arnott's
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Arnott's
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Fair and Free
Join our campaign to get
Arnott's
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Arnott's
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Online
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In person
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Complaint Policy
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Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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