I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Grill'd Complaints
The fastest way to resolve your Grill'd complaint
Grill'd, a popular Australian burger chain, offers a diverse menu of fresh and healthy options. With a focus on quality ingredients and sustainable practices, Grill'd aims to provide a satisfying dining experience. While some customers have expressed concerns about pricing and wait times during peak hours, others appreciate the restaurant's commitment to supporting local communities through their Local Matters program.
COMPLAINTS WE'VE TAKEN CARE OF
Incorrect order preparation
Unresolved
Sent
Incorrect order preparation
Ann
•
Disrupted meal plans and inconvenience
Outcome Sought
Apology
Compensation
Other
Drink not available without ice
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Drink not available without ice
Paul
•
Considerable frustration and discomfort
Outcome Sought
Apology
Compensation
Other
Poor food quality and service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tasha
Poor food quality and service
Tasha
•
Disappointment and wasted money
Outcome Sought
Apology
Compensation
Other
Food poisoning
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Candice
Food poisoning
Candice
•
Loss of trust in brand
Outcome Sought
Apology
Compensation
Other
Missing gluten-free hamburger
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Missing gluten-free hamburger
Amanda
•
Disrupted meal plans
Outcome Sought
Apology
Compensation
Other
Employee aggressive behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nancy
Employee aggressive behavior
Nancy
•
Significant distress to child
Outcome Sought
Apology
Compensation
Other
Incorrect orders
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Incorrect orders
David
•
Frustration and lack of response
Outcome Sought
Apology
Compensation
Other
Order mix-up
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shelley
Order mix-up
Shelley
•
Delayed meal and disrupted plans
Outcome Sought
Apology
Compensation
Other
Delayed order and missing ingredients
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lukesh
Delayed order and missing ingredients
Lukesh
•
Disrupted schedule and no dinner
Outcome Sought
Apology
Compensation
Other
Cold patties and burnt fries
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorna
Cold patties and burnt fries
Lorna
•
Affected overall enjoyment of meal
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Grill'd
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Grill'd
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Grill'd
We handle everything for you, results guaranteed.
How to contact
Grill'd
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Grill'd
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Grill'd
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