I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Verified
Grill'd
partners with Ajust
Grill'd Complaints
The best way to resolve complaints with Grill'd
Grill'd, a popular Australian burger chain, offers a diverse menu of fresh and healthy options. With a focus on quality ingredients and sustainable practices, Grill'd aims to provide a satisfying dining experience. While some customers have expressed concerns about pricing and wait times during peak hours, others appreciate the restaurant's commitment to supporting local communities through their Local Matters program.
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Have a complaint? Click below to resolve your issue with Grill'd
Have a complaint? Click below to resolve your issue with Grill'd
Ajust is putting pressuring on
Grill'd
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Incorrect chicken in salad
Unresolved
Sent
12/7/2024
Incorrect chicken in salad
Debbie
•
July 12, 2024
Customer felt hungry and let down
Outcome Sought
Apology
Compensation
Other
Other
Late order, noisy atmosphere
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rod
Late order, noisy atmosphere
Rod
•
July 8, 2024
Uncomfortable, lacking service
Outcome Sought
Apology
Compensation
Other
Other
Order cancellation and refund
Closed
7/7/2024
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nishant
Order cancellation and refund
Nishant
•
July 6, 2024
Customer did not receive order and has to chase for refund
Outcome Sought
Apology
Compensation
Other
Other
Not receiving free item
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ron
Not receiving free item
Ron
•
July 1, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Other
Quantity not acceptable
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debra
Quantity not acceptable
Debra
•
June 30, 2024
Feeling ripped off
Outcome Sought
Apology
Compensation
Other
Other
Take-away policy
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ravneet
Take-away policy
Ravneet
•
June 17, 2024
Unable to take away food
Outcome Sought
Apology
Compensation
Other
Other
Overcooked chicken
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
Overcooked chicken
Dylan
•
June 12, 2024
Couldn't bite through it
Outcome Sought
Apology
Compensation
Other
Other
Long wait time
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Long wait time
Michelle
•
June 5, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Other
Undercooked patties
Unresolved
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Undercooked patties
Paul
•
June 2, 2024
Unsatisfactory meal
Outcome Sought
Apology
Compensation
Other
Other
Incorrect order
Unresolved
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Luke
Incorrect order
Luke
•
May 21, 2024
Disappointing, person is coeliac
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Grill'd
To Listen
Live Campaign
Do you manage complaints for
Grill'd
?
Incorrect chicken in salad
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Debbie
•
July 12, 2024
Customer disappointed with caesar salad at grill'd, ocean keys. ordered crispy chicken, received grilled with few pieces. seeking refund and apology.
Other
Late order, noisy atmosphere
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rod
Rod
•
July 8, 2024
Customer seeks refund and apology from grill'd due to long wait, missing order, and loud atmosphere. dissatisfied with service and lack of communication.
Other
Order cancellation and refund
Closed
7/7/2024
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nishant
Nishant
•
July 6, 2024
Customer seeking refund of $53.7 from grill'd for cancelled order, told to chase doordash for money, feels grill'd should take responsibility.
Other
Not receiving free item
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ron
Ron
•
July 1, 2024
Customer is upset about not receiving free burger with relish after eight visits, seeking resolution and apology from grill'd.
Other
Quantity not acceptable
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debra
Debra
•
June 30, 2024
Customer received insufficient sweet potato chips in their order, seeking credit from grill'd for the discrepancy.
Other
Take-away policy
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ravneet
Ravneet
•
June 17, 2024
Customer upset with grill'd browns plains grand plaza branch for not allowing take-away of uneaten burger, despite sustainability vision. seeking apology and policy change.
Other
Overcooked chicken
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
Dylan
•
June 12, 2024
Customer received overcooked chicken burger from grill'd, unable to chew through it. seeking apology and resolution.
Other
Long wait time
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
June 5, 2024
Customer waited 50 minutes for dine-in at grill'd carlton store, upset about uber promotion delay. staff blamed, management failure.
Other
Undercooked patties
Unresolved
Sent
2/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Paul
•
June 2, 2024
Customer received undercooked burger patties from grill'd in bendigo, too far to return for replacement.
Other
Incorrect order
Unresolved
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Luke
Luke
•
May 21, 2024
Incorrect burger and missing chips, requested refund for incorrect items due to gluten allergy.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Order cancellation and refund
Closed
7/7/2024
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nishant
Order cancellation and refund
Nishant
•
July 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Overcooked chicken
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
Overcooked chicken
Dylan
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Misleading website information
Closed
Sent
8/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ros
Misleading website information
Ros
•
April 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Missing drink in order
Closed
23/3/2024
Sent
3/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Missing drink in order
Samantha
•
March 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Grill'd
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Grill'd
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Grill'd
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04
Fair and Free
Join our campaign to get
Grill'd
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Grill'd
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Grill'd
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Grill'd
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