McDonald's

Complaints

Customer's reward points were incorrectly deducted for a mcchicken burger at mcdonald's. staff suggested contacting the app company for point recovery.

Customer had a recurring issue with wrong orders at mcdonald's. manager threw food at them and they seek an apology.

Tonight (9pm 28th January 2024) I attended the Macdonalds morayfield road location. I ordered two cheeseburgers, a medium fries, a double cheeseburger and a medium Fanta. The customer service ethics or lack there of that I experienced in restaurant was horrific due to the young duty manager who was arrogant, rude and displayed absolutely no duty of care in his service and duties. I witnessed 3 major food safety violations in the 5-6 minutes that I was waiting for my order to be made. These violations included all three of the kitchen staff (food preparation staff) using their blue gloves to blow their noses (without tissues or the like) clean up dropped food trays (and even putting most of the food that fell onto the filthy floor back into serving trays to be served to customers) and scratching themselves inside their pants while looking directly at me while I watched them (while they smiled at me knowing that I was watching them). To add to this, I complained to the young duty manager about what I had witnessed and instead of the duty manager acknowledging my concerns he measly told me to have a good night ad shoved the filthy food into my hands and pointed me towards the exit door. I then drove home to bring the food to my pregnant wife but before I gave it to her to eat I thougoughly checked the food for health concerns for my unborn daughter and wife only to find that all the burgers had visible dirt and grime on and in them and they only had badly overcooked meat paddies, crusty cheese and a tiny dot of tomatoes sauce on them (missing the pickles, onions, mustard and parts of the bread buns. The fries were only half filled and they were ice cold with not a trace of salt at all. The soft drink (fanta) also had visible grime around the lid and dirty floating buts in it. I shall contact the corporate head office tomorrow morning at ope of office hours to voice my immense co cerns and demand that compensation be made in a significant way. I will also be calling my legal team to discuss any D all legal action options as I know that if I had not checked the food and witnessed the gross food health violations that my wife could have fallen victim to deadly food poisoning and I could have also lost my unborn child due to this horrific case of a very, very dodgy operator at the morayfield road Macdonalds location.

Food

My daughter was driving and we went through Drive thru at Plumpton Mcdonalds at around 10pm on Saturday 1st June We order 4 Soft Serves , 2 Large Cokes and a Apple Pie. We got to where you pay and my daughter said have you definitely ordered the Apple Pie as it was not on the screen, we were told yes it is ordered , the screens are playing up. We then went to the next window and a girl with an Adidas Jumper on gave us the Soft Serves and the cokes, we then asked for the apple Pie, she said rudely you never paid for it, We explained the situation and the girl with black hair and a black Nike or Adidas Jumper said , well you never paid for it so you will have to drive around again. I said i am not moving and can you please bring a Manager so i can speak to them, she rudely closed the window and refused to bring a Manager. We waited for say 8 minutes and then our 4 year old in the car was getting upset and so was my 18 year old daughter so we left and went home , Once i got the 4 year old into bed i then personally drove back to the store to talk to a manager. The Manager was so rude and arrogant and it made me realize why the staff were the exact same. The manager refused to hear what i had to say , totally dismissed me and when i asked for her name , she refused to give it to me. at this point i took a photo of the manager and she pushed me and called me a disgusting name and told me to delete the photo or she will smash me in the face. You can watch the video footage of this to prove what i am saying. I am about to take this complaint to the CEO of Mcdonalds Australia, The CEO worldwide ,Chris Kempczinski and take it to Ray Hadley and every media Channel i can think of. I want the staff names of the people on shift at Plumpton Mcdonalds from 9.45pm to 10.23 p,, which is when i took a photo of the outside after i was assaulted by the so called Manager at Plumpton Mcdonalds I hope someone can please call me regarding the way i was treated by staff of a Mcdonalds store Kind Regards Renee Gobbo Director 8 Florence Street Oakhurst NSW 2761 Mobile:: 0403920225 Web: www.littlefishes.com.au

This is regarding the McDonald's grilled chicken patties at the Wollert location (Cnr Jardin Rd & Craigieburn Rd E, Wollert VIC 3750) on June 13, 2024, around 6 PM. I purchased two burgers, each containing very small chicken patties. It appeared as though a single patty had been divided between the two burgers. When I raised my concerns with the manager, he was dismissive and unhelpful. It is my opinion that the restaurant may be managed by immature staff or a manager who might not be adhering to proper practices, possibly to avoid producing more patties. I have a picture available for reference. Thank you.

Customer complains about a disturbing McDonald's ad showing a fly in mayonnaise on the 'Steakhouse Stack burger', seeking rectification.

Customer complains about a big pothole at McDonald's Revesby and seeks resolution.