I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Muhammad
Verified
Kraft
partners with Ajust
Kraft Complaints
The best way to resolve complaints with Kraft
Kraft is a well-established food company that offers a wide range of products, including cheese, spreads, dressings, and snacks. With a strong presence in the market, Kraft has faced complaints related to product quality, packaging issues, and customer service. Despite these concerns, Kraft continues to be a popular choice for consumers seeking convenient and affordable food options.
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Have a complaint? Click below to resolve your issue with Kraft
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Kraft
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Grey pieces in salt
Unresolved
Sent
16/5/2024
Grey pieces in salt
Muhammad
•
May 16, 2024
Concerned about edibility
Outcome Sought
Apology
Compensation
Other
Other
High salt content
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mrs. Ruth
High salt content
Mrs. Ruth
•
March 18, 2024
Customer has to stop using the product
Outcome Sought
Apology
Compensation
Other
Other
Missing cheese powder
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aria
Missing cheese powder
Aria
•
Unable to use product
Outcome Sought
Apology
Compensation
Other
Other
Exploding can of pineapple
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Exploding can of pineapple
Neil
•
Damaged pantry
Outcome Sought
Apology
Compensation
Other
No flavour sachet
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
No flavour sachet
Kim
•
Food lacks flavor
Outcome Sought
Apology
Compensation
Other
Large air pocket
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Large air pocket
Lynette
•
Outcome Sought
Apology
Compensation
Other
Found dead maggot
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liza
Found dead maggot
Liza
•
Kids are upset
Outcome Sought
Apology
Compensation
Other
Mouldy cheese
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carmen
Mouldy cheese
Carmen
•
Unable to consume product
Outcome Sought
Apology
Compensation
Other
Pasta turns into shards
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Isabella
Pasta turns into shards
Isabella
•
Meal rendered inedible and waste of money
Outcome Sought
Apology
Compensation
Other
Bugs in food product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kane
Bugs in food product
Kane
•
Loss of trust in brand
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Kraft
To Listen
Live Campaign
Do you manage complaints for
Kraft
?
Other
Grey pieces in salt
Unresolved
Sent
16/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Muhammad
Muhammad
•
May 16, 2024
Customer found grey pieces in saxa himalayan pink salt, seeking clarification from kraft on edibility of tnt residuals.
Other
High salt content
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mrs. Ruth
Mrs. Ruth
•
March 18, 2024
Customer concerned about high salt content in kraft grated parmesan cheese, seeking clarification to continue use due to health limitations.
Other
Missing cheese powder
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aria
Aria
•
Customer received mac and cheese without cheese powder, only pasta in the packet.
Other
Exploding can of pineapple
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Neil
•
Customer complaint about exploding can of pineapple from kraft, seeking resolution for packaging issue.
No flavour sachet
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
Customer received Easy Mac without flavor sachet and requests a replacement.
Large air pocket
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Lynette
•
Customer complains about a large air pocket inside a Kraft product and seeks a replacement.
Found dead maggot
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liza
Liza
•
Customer found a dead maggot in Easy Mac, seeks apology from Kraft, and expresses disappointment affecting their children.
Mouldy cheese
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carmen
Carmen
•
Customer received mouldy cheese despite it being within the expiration date.
Pasta turns into shards
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Isabella
Isabella
•
Customer disappointed with Kraft Mac and Cheese quality, requests a full refund and improvements.
Bugs in food product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kane
Kane
•
Customer found bugs in Mac and Cheese, seeks refund, compensation, and an incentive to not share the issue online.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
High salt content
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mrs. Ruth
High salt content
Mrs. Ruth
•
March 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Kraft
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Kraft
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Kraft
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04
Fair and Free
Join our campaign to get
Kraft
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Kraft
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Kraft
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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