I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Mark
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Heinz
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Heinz Complaints
The best way to resolve complaints with Heinz
Heinz is a well-established food company that offers a wide range of products, including sauces, condiments, and canned goods. Heinz has faced occasional complaints related to product quality, packaging issues, and customer service. However, the company continues to be a popular choice for consumers seeking convenient and tasty food options.
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Have a complaint? Click below to resolve your issue with Heinz
Have a complaint? Click below to resolve your issue with Heinz
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Heinz
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Flavour profile changed
Unresolved
Sent
18/7/2024
Flavour profile changed
Mark
•
July 18, 2024
Inedible to kids and adults
Outcome Sought
Apology
Compensation
Other
Other
Hair in steamer bag
Closed
21/7/2024
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chloe
Hair in steamer bag
Chloe
•
June 30, 2024
Shocked and turned off
Outcome Sought
Apology
Compensation
Other
Other
Unavailability in shops
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anita
Unavailability in shops
Anita
•
June 28, 2024
Unable to find product
Outcome Sought
Apology
Compensation
Other
Other
Excessive plastic wrapping
Closed
2/7/2024
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Excessive plastic wrapping
John
•
June 24, 2024
May not buy heinz products
Outcome Sought
Apology
Compensation
Other
Other
Bad smell and taste
Closed
22/7/2024
Sent
23/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Bad smell and taste
Rebecca
•
June 23, 2024
Son felt sick, struggling to go to toilet, felt unwell
Outcome Sought
Apology
Compensation
Other
Other
Poor quality, lack of pasta
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Poor quality, lack of pasta
Tracy
•
June 19, 2024
Ruined dinner plans
Outcome Sought
Apology
Compensation
Other
Other
Quality of product
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Quality of product
Sue
•
June 19, 2024
Unable to enjoy meal
Outcome Sought
Apology
Compensation
Other
Other
Food poisoning
Closed
25/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Food poisoning
Matthew
•
June 17, 2024
12 hours of illness
Outcome Sought
Apology
Compensation
Other
Other
Fermented
Closed
24/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Fermented
Andrew
•
May 27, 2024
Outcome Sought
Apology
Compensation
Other
Other
Separated and curdled
Closed
24/6/2024
Sent
25/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
MARIE
Separated and curdled
MARIE
•
May 25, 2024
Unable to make dinner
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Heinz
To Listen
Live Campaign
Do you manage complaints for
Heinz
?
Other
Flavour profile changed
Unresolved
Sent
18/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
July 18, 2024
Customer is upset about change in flavor of heinz extra cheesy spaghetti, seeking apology and discontinuing purchase.
Other
Hair in steamer bag
Closed
21/7/2024
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chloe
Chloe
•
June 30, 2024
Customer found a hair in heinz steam fresh carrots, corn & broccoli, seeking full refund and apology.
Other
Unavailability in shops
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anita
Anita
•
June 28, 2024
Customer unable to find heinz cottage thick and rich strawberry topping in multiple shops, seeking assistance in locating product in victoria knox city.
Other
Excessive plastic wrapping
Closed
2/7/2024
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
June 24, 2024
Customer complains about excessive plastic wrapping on heinz spaghetti 'the one for two' sold in groups of three cans, suggests biodegradable paper instead.
Other
Bad smell and taste
Closed
22/7/2024
Sent
23/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Rebecca
•
June 23, 2024
Customer complaint regarding spoiled cans of spaghetti from heinz causing illness in child with special needs, requesting removal of batch.
Other
Poor quality, lack of pasta
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Tracy
•
June 19, 2024
Customer received poor quality spaghetti in tomato sauce, seeking apology from heinz for ruined dinner plans.
Other
Quality of product
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Sue
•
June 19, 2024
Customer purchased heinz spaghetti, found quality to be poor with thin sauce and less spaghetti. unable to contact heinz, seeking apology and resolution.
Other
Food poisoning
Closed
25/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Matthew
•
June 17, 2024
Customer experienced digestive issues after consuming heinz soup, seeking apology and resolution from the company.
Other
Fermented
Closed
24/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
May 27, 2024
Complaint about baked beans being fermented, requesting batch check for fermentation.
Other
Separated and curdled
Closed
24/6/2024
Sent
25/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
MARIE
MARIE
•
May 25, 2024
Customer seeking product replacement and compensation for curdled mayonnaise that was never opened and appeared blown.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Hair in steamer bag
Closed
21/7/2024
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chloe
Hair in steamer bag
Chloe
•
June 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Excessive plastic wrapping
Closed
2/7/2024
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Excessive plastic wrapping
John
•
June 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Bad smell and taste
Closed
22/7/2024
Sent
23/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Bad smell and taste
Rebecca
•
June 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Poor quality, lack of pasta
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Poor quality, lack of pasta
Tracy
•
June 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Quality of product
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Quality of product
Sue
•
June 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Food poisoning
Closed
25/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Food poisoning
Matthew
•
June 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Fermented
Closed
24/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Fermented
Andrew
•
May 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Separated and curdled
Closed
24/6/2024
Sent
25/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
MARIE
Separated and curdled
MARIE
•
May 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Mould on top of beans
Closed
19/6/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheryl
Mould on top of beans
Cheryl
•
May 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Bad smell and taste
Closed
17/6/2024
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Bad smell and taste
Peta
•
May 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Heinz
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Heinz
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Heinz
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Heinz
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Heinz
Phone
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Post
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Online
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In person
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Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Heinz
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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