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My complaint was closed by Ajust.
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Julia
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Lindt
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Lindt Complaints
The best way to resolve complaints with Lindt
Lindt is a well-known Swiss chocolatier that offers a wide range of premium chocolates and confectionery products. With a global presence, Lindt has established itself as a leading brand in the industry. Customers may have concerns regarding product availability, pricing, or customer service.
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Have a complaint? Click below to resolve your issue with Lindt
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Lindt
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Melted chocolates
Closed
20/5/2024
Sent
17/5/2024
Melted chocolates
Julia
•
May 17, 2024
Disappointed with taste
Outcome Sought
Apology
Compensation
Other
Retail
Dry centres
Closed
1/6/2024
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Dry centres
Sarah
•
May 12, 2024
Not as tasty
Outcome Sought
Apology
Compensation
Other
Retail
Quality of product
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesly
Quality of product
Lesly
•
April 18, 2024
Disappointment
Outcome Sought
Apology
Compensation
Other
Retail
Empty inside
Closed
9/5/2024
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judy
Empty inside
Judy
•
April 5, 2024
Disappointment
Outcome Sought
Apology
Compensation
Other
Other
Badly heat affected
Closed
20/3/2024
Sent
17/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Badly heat affected
Susan
•
March 17, 2024
Completely ruined, inedible
Outcome Sought
Apology
Compensation
Other
Other
White patches on chocolate
Unresolved
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
White patches on chocolate
Paul
•
March 5, 2024
Disappointed with product quality
Outcome Sought
Apology
Compensation
Other
Other
Discolouration and feel
Closed
20/2/2024
Sent
3/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Discolouration and feel
Jodie
•
February 3, 2024
Affected the quality /flavor of chocolate
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Lindt
To Listen
Live Campaign
Do you manage complaints for
Lindt
?
Retail
Melted chocolates
Closed
20/5/2024
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julia
Julia
•
May 17, 2024
Received melted lindor chocolates, seeking compensation and apology from lindt for poor quality and storage issue.
Was given a 235g box of assorted Lindor for mothers day.
When opened, the chocolates were partly melted and the taste was not good.
Very disappointed. I feel the boxes must not have been stored properly when being transported or after delivery. If the taste had been ok, I would not have bothered complaining. But they were terrible.
Retail
Dry centres
Closed
1/6/2024
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
May 12, 2024
Customer is complaining about two bags of lindt chocolates with dry centers instead of liquid smooth. requesting replacements for the unsatisfactory products.
Two bags of Lindt chocolates have dry centres, not liquid smooth like normal. Not as tasty as normal.
I would like some yummy replacements.
Retail
Quality of product
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesly
Lesly
•
April 18, 2024
Customer received twin bunnies that looked like old chocolate from iga in st claire, wa, causing disappointment as they usually give lindt for easter.
I was given twin bunnies for Easter
When I opened a couple of weeks later
They were no good looked like old chocolate they were bought at IGA
St Claire Wa
I was so disappointed as I have never had a problem before I love to give Lindt for Easter. And other occasions
Retail
Empty inside
Closed
9/5/2024
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judy
Judy
•
April 5, 2024
Customer disappointed with empty lindor truffle, seeking replacement. provided details but no picture. loves lindt flavors, open to any replacement.
I was so shocked when I bit into a Lindt, Lindor Truffle, and the inside was empty! Disappointment that I wouldn't get the creamy filling. It is always gone too fast as it is.
I would like you to replace some, please.
I did not realize I should have taken a picture of it until it was too late. I ate the shell.
I do have numbers from the package.
It was likely one that slipped by in the machine that fills them (?).
Best before 07/31/2024
L2563 M3
Bottom: 09542 43890
PCN 105372
Statham, NH 03885
Limited Edition Neapolitan
I love most all your flavors. It doesn't have to be this one. White chocolate is so decadent. 😉
THANK YOU FOR YOUR CONSIDERATION.
Other
Badly heat affected
Closed
20/3/2024
Sent
17/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Susan
•
March 17, 2024
Customer received a badly heat-affected block of lindt chocolate, seeking refund and apology for expensive ruined product.
Badly heat affected block of Les Grandes milk chocolate block.
It was inedable completley ruined.
These products are expensive and this is not the first time I have had to throw items in the bin.
Other
White patches on chocolate
Unresolved
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Paul
•
March 5, 2024
Customer received a defective bar of les grandes hazelnut from lindt store at dfo south wharf, seeking refund and apology.
Bought a bar of Les grandes hazelnut and when we opened it it was white in patches. We bought it from DFO At south wharf Lindt store
Other
Discolouration and feel
Closed
20/2/2024
Sent
3/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Jodie
•
February 3, 2024
Complaint about discolored and affected quality/flavor of chocolates, requesting replacement.
Chocolate discolouration and feel has affected the quality /flavor of chocolate
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Melted chocolates
Closed
20/5/2024
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julia
Melted chocolates
Julia
•
May 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Dry centres
Closed
1/6/2024
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Dry centres
Sarah
•
May 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Quality of product
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesly
Quality of product
Lesly
•
April 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Empty inside
Closed
9/5/2024
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judy
Empty inside
Judy
•
April 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Badly heat affected
Closed
20/3/2024
Sent
17/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Badly heat affected
Susan
•
March 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Discolouration and feel
Closed
20/2/2024
Sent
3/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Discolouration and feel
Jodie
•
February 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Lindt
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Lindt
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Lindt
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Lindt
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Lindt
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Lindt
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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