I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julia
Verified
Lindt
partners with Ajust
Lindt Complaints
The best way to resolve complaints with Lindt
Lindt is a well-known Swiss chocolatier that offers a wide range of premium chocolates and confectionery products. With a global presence, Lindt has established itself as a leading brand in the industry. Customers may have concerns regarding product availability, pricing, or customer service.
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Have a complaint? Click below to resolve your issue with Lindt
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Lindt
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Melted chocolates
Closed
20/5/2024
Sent
17/5/2024
Melted chocolates
Julia
•
May 17, 2024
Disappointed with taste
Outcome Sought
Apology
Compensation
Other
Retail
Dry centres
Closed
1/6/2024
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Dry centres
Sarah
•
May 12, 2024
Not as tasty
Outcome Sought
Apology
Compensation
Other
Retail
Quality of product
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesly
Quality of product
Lesly
•
April 18, 2024
Disappointment
Outcome Sought
Apology
Compensation
Other
Retail
Empty inside
Closed
9/5/2024
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judy
Empty inside
Judy
•
April 5, 2024
Disappointment
Outcome Sought
Apology
Compensation
Other
Other
Badly heat affected
Closed
20/3/2024
Sent
17/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Badly heat affected
Susan
•
March 17, 2024
Completely ruined, inedible
Outcome Sought
Apology
Compensation
Other
Other
White patches on chocolate
Unresolved
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
White patches on chocolate
Paul
•
March 5, 2024
Disappointed with product quality
Outcome Sought
Apology
Compensation
Other
Other
Discolouration and feel
Closed
20/2/2024
Sent
3/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Discolouration and feel
Jodie
•
February 3, 2024
Affected the quality /flavor of chocolate
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Lindt
To Listen
Live Campaign
Do you manage complaints for
Lindt
?
Retail
Melted chocolates
Closed
20/5/2024
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julia
Julia
•
May 17, 2024
Received melted lindor chocolates, seeking compensation and apology from lindt for poor quality and storage issue.
Retail
Dry centres
Closed
1/6/2024
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
May 12, 2024
Customer is complaining about two bags of lindt chocolates with dry centers instead of liquid smooth. requesting replacements for the unsatisfactory products.
Retail
Quality of product
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesly
Lesly
•
April 18, 2024
Customer received twin bunnies that looked like old chocolate from iga in st claire, wa, causing disappointment as they usually give lindt for easter.
Retail
Empty inside
Closed
9/5/2024
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judy
Judy
•
April 5, 2024
Customer disappointed with empty lindor truffle, seeking replacement. provided details but no picture. loves lindt flavors, open to any replacement.
Other
Badly heat affected
Closed
20/3/2024
Sent
17/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Susan
•
March 17, 2024
Customer received a badly heat-affected block of lindt chocolate, seeking refund and apology for expensive ruined product.
Other
White patches on chocolate
Unresolved
Sent
5/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Paul
•
March 5, 2024
Customer received a defective bar of les grandes hazelnut from lindt store at dfo south wharf, seeking refund and apology.
Other
Discolouration and feel
Closed
20/2/2024
Sent
3/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Jodie
•
February 3, 2024
Complaint about discolored and affected quality/flavor of chocolates, requesting replacement.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Melted chocolates
Closed
20/5/2024
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julia
Melted chocolates
Julia
•
May 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Dry centres
Closed
1/6/2024
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Dry centres
Sarah
•
May 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Quality of product
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesly
Quality of product
Lesly
•
April 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Empty inside
Closed
9/5/2024
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judy
Empty inside
Judy
•
April 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Badly heat affected
Closed
20/3/2024
Sent
17/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susan
Badly heat affected
Susan
•
March 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Discolouration and feel
Closed
20/2/2024
Sent
3/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Discolouration and feel
Jodie
•
February 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Lindt
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Lindt
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Lindt
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Lindt
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Lindt
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
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Complaint Policy
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Common issues related to
Lindt
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Lindt
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
