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My complaint was closed by Ajust.
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Jackson
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Guzman y Gomez (GYG)
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Guzman y Gomez (GYG) Complaints
The best way to resolve complaints with Guzman y Gomez (GYG)
Guzman y Gomez (GYG) is a fast-food chain in Australia known for its Mexican cuisine. With a wide range of menu options, including burritos, tacos, and nachos, GYG aims to satisfy customers' cravings for authentic Mexican flavors. While some customers have expressed concerns about long wait times during peak hours and occasional inconsistencies in food quality, GYG continues to attract a loyal customer base with its affordable prices and convenient locations.
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Have a complaint? Click below to resolve your issue with Guzman y Gomez (GYG)
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Guzman y Gomez (GYG)
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Bone in food
Unresolved
Sent
22/7/2024
Bone in food
Jackson
•
July 22, 2024
Upset, illegal for vegetarian
Outcome Sought
Apology
Compensation
Other
Other
Filling non-existent
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rusty
Filling non-existent
Rusty
•
June 25, 2024
Disappointed
Outcome Sought
Apology
Compensation
Other
Other
Undercooked rice and hard corn chips
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zoe
Undercooked rice and hard corn chips
Zoe
•
June 17, 2024
Health issues, near-death experience
Outcome Sought
Apology
Compensation
Other
Other
Wrong order
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meg
Wrong order
Meg
•
June 14, 2024
Confusion
Outcome Sought
Apology
Compensation
Other
No issues raised
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marisa
No issues raised
Marisa
•
Outcome Sought
Apology
Compensation
Other
Cleanliness at franchise
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damon
Cleanliness at franchise
Damon
•
Disappointment with hygiene standards
Outcome Sought
Apology
Compensation
Other
Lack of courtesy from staff
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rob
Lack of courtesy from staff
Rob
•
Frustration and unprofessional experience
Outcome Sought
Apology
Compensation
Other
Communication barrier
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzie
Communication barrier
Suzie
•
Inconvenient and frustrating experience
Outcome Sought
Apology
Compensation
Other
Incorrect order preparation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caine
Incorrect order preparation
Caine
•
Food was inedible
Outcome Sought
Apology
Compensation
Other
Non-vegetarian food found
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nitika
Non-vegetarian food found
Nitika
•
Discarded meal, distressing experience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Guzman y Gomez (GYG)
To Listen
Live Campaign
Do you manage complaints for
Guzman y Gomez (GYG)
?
Bone in food
Unresolved
Sent
22/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
July 22, 2024
Customer found a bone in vegetarian guacamole at guzman y gomez, seeking apology and clarification on meat products in food.
Other
Filling non-existent
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rusty
Rusty
•
June 25, 2024
Customer seeks $22.10 refund and apology from gyg for order 40417259 with virtually non-existent taco filling.
Other
Undercooked rice and hard corn chips
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zoe
Zoe
•
June 17, 2024
Customer complains of undercooked rice causing health issues and hard, sharp corn chips. urges guzman y gomez to improve recipes and ingredients for safety.
Other
Wrong order
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meg
Meg
•
June 14, 2024
Customer received incorrect order with dairy despite requesting non-dairy tacos from guzman y gomez. seeking apology and resolution.
No issues raised
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marisa
Marisa
•
Customer appreciates exceptional service from staff member Camilla and requests recognition for her efforts.
Cleanliness at franchise
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damon
Damon
•
Customer complains about cleanliness at Cannington Carousel franchise, requesting improved hygiene standards.
Lack of courtesy from staff
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rob
Rob
•
Customer experienced unprofessional service and delays while picking up an order, requesting staff training for better treatment of delivery drivers.
Communication barrier
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suzie
Suzie
•
Customer experienced communication barrier with staff, requesting improved language skills for better service.
Incorrect order preparation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caine
Caine
•
Customer received incorrect order with beans and cold food, requesting a refund or replacement.
Non-vegetarian food found
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nitika
Nitika
•
Customer received non-vegetarian food in a vegetarian burrito and requests a refund.
The best way to resolve an issue with
Guzman y Gomez (GYG)
Quick Solutions
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Guzman y Gomez (GYG)
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Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
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Guzman y Gomez (GYG)
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Guzman y Gomez (GYG)
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Guzman y Gomez (GYG)
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