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Marisa
Guzman y Gomez (GYG) Complaints
The fastest way to resolve your Guzman y Gomez (GYG) complaint
Guzman y Gomez (GYG) is a fast-food chain in Australia known for its Mexican cuisine. With a wide range of menu options, including burritos, tacos, and nachos, GYG aims to satisfy customers' cravings for authentic Mexican flavors. While some customers have expressed concerns about long wait times during peak hours and occasional inconsistencies in food quality, GYG continues to attract a loyal customer base with its affordable prices and convenient locations.
COMPLAINTS WE'VE TAKEN CARE OF
No issues raised
Closed
7/2/2025
Sent
21/1/2025
No issues raised
Marisa
•
January 21, 2025
Outcome Sought
Apology
Compensation
Other
Cleanliness at franchise
Closed
26/1/2025
Sent
20/1/2025
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My complaint was closed by Ajust.
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Damon
Cleanliness at franchise
Damon
•
January 20, 2025
Disappointment with hygiene standards
Outcome Sought
Apology
Compensation
Other
Other
Filling non-existent
Unresolved
Sent
25/6/2024
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My complaint was closed by Ajust.
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Rusty
Filling non-existent
Rusty
•
June 25, 2024
Disappointed
Outcome Sought
Apology
Compensation
Other
Missing extra rice
Unresolved
Sent
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My complaint was closed by Ajust.
—
Triddium
Missing extra rice
Triddium
•
Dissatisfied dining experience
Outcome Sought
Apology
Compensation
Other
Racially abusive language by employee
Unresolved
Sent
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My complaint was closed by Ajust.
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Shakiya
Racially abusive language by employee
Shakiya
•
Feeling humiliated and disrespected
Outcome Sought
Apology
Compensation
Other
Refund not received
Unresolved
Sent
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My complaint was closed by Ajust.
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Anmol
Refund not received
Anmol
•
Significant inconvenience managing finances
Outcome Sought
Apology
Compensation
Other
Missing and undercooked food
Unresolved
Sent
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My complaint was closed by Ajust.
—
Makayla
Missing and undercooked food
Makayla
•
Health risk and incomplete meal
Outcome Sought
Apology
Compensation
Other
Payment processing failure
Unresolved
Sent
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My complaint was closed by Ajust.
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Chris
Payment processing failure
Chris
•
Inability to order online
Outcome Sought
Apology
Compensation
Other
Missing extra cheese
Unresolved
Sent
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My complaint was closed by Ajust.
—
Lisa
Missing extra cheese
Lisa
•
Dissatisfaction with dining experience
Outcome Sought
Apology
Compensation
Other
No chicken
Unresolved
Sent
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My complaint was closed by Ajust.
—
Chris
No chicken
Chris
•
Dissatisfaction with meal
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Guzman y Gomez (GYG)
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How to complain to
Guzman y Gomez (GYG)
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Guzman y Gomez (GYG)
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How to contact
Guzman y Gomez (GYG)
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Common problems with
Guzman y Gomez (GYG)
and how to resolve them
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Guzman y Gomez (GYG)
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