I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Verified
Guzman y Gomez (GYG)
partners with Ajust
Guzman y Gomez (GYG) Complaints
The best way to resolve complaints with Guzman y Gomez (GYG)
Guzman y Gomez (GYG) is a fast-food chain in Australia known for its Mexican cuisine. With a wide range of menu options, including burritos, tacos, and nachos, GYG aims to satisfy customers' cravings for authentic Mexican flavors. While some customers have expressed concerns about long wait times during peak hours and occasional inconsistencies in food quality, GYG continues to attract a loyal customer base with its affordable prices and convenient locations.
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Have a complaint? Click below to resolve your issue with Guzman y Gomez (GYG)
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Guzman y Gomez (GYG)
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Bone in food
Unresolved
Sent
22/7/2024
Bone in food
Jackson
•
July 22, 2024
Upset, illegal for vegetarian
Outcome Sought
Apology
Compensation
Other
Other
Filling non-existent
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rusty
Filling non-existent
Rusty
•
June 25, 2024
Disappointed
Outcome Sought
Apology
Compensation
Other
Other
Undercooked rice and hard corn chips
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zoe
Undercooked rice and hard corn chips
Zoe
•
June 17, 2024
Health issues, near-death experience
Outcome Sought
Apology
Compensation
Other
Other
Wrong order
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meg
Wrong order
Meg
•
June 14, 2024
Confusion
Outcome Sought
Apology
Compensation
Other
Other
Rude service and uncleanliness
Unresolved
6/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Rude service and uncleanliness
Chris
•
June 4, 2024
Customer not happy, had to sit in a dirty restaurant
Outcome Sought
Apology
Compensation
Other
Other
Lack of filling in burrito
Unresolved
Sent
11/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jess
Lack of filling in burrito
Jess
•
May 11, 2024
Disappointed with the meal
Outcome Sought
Apology
Compensation
Other
Other
Charged full price
Unresolved
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natalee
Charged full price
Natalee
•
May 8, 2024
Charged full price instead of free
Outcome Sought
Apology
Compensation
Other
Other
Wrong item charged extra
Closed
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jayden
Wrong item charged extra
Jayden
•
May 7, 2024
Financial effect
Outcome Sought
Apology
Compensation
Other
Other
Poor job organization
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steven
Poor job organization
Steven
•
February 29, 2024
Negative experience for daughter
Outcome Sought
Apology
Compensation
Other
Other
Cold and not fresh
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Cold and not fresh
Bronwyn
•
Disgusting taste, unsafe, waste of money
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Guzman y Gomez (GYG)
To Listen
Live Campaign
Do you manage complaints for
Guzman y Gomez (GYG)
?
Bone in food
Unresolved
Sent
22/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
July 22, 2024
Customer found a bone in vegetarian guacamole at guzman y gomez, seeking apology and clarification on meat products in food.
Other
Filling non-existent
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rusty
Rusty
•
June 25, 2024
Customer seeks $22.10 refund and apology from gyg for order 40417259 with virtually non-existent taco filling.
Other
Undercooked rice and hard corn chips
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zoe
Zoe
•
June 17, 2024
Customer complains of undercooked rice causing health issues and hard, sharp corn chips. urges guzman y gomez to improve recipes and ingredients for safety.
Other
Wrong order
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meg
Meg
•
June 14, 2024
Customer received incorrect order with dairy despite requesting non-dairy tacos from guzman y gomez. seeking apology and resolution.
Other
Rude service and uncleanliness
Unresolved
6/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Chris
•
June 4, 2024
Customer unhappy with cleanliness and service at restaurant, seeking apology from head office.
Other
Lack of filling in burrito
Unresolved
Sent
11/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jess
Jess
•
May 11, 2024
Customer received a chicken burrito with minimal filling, seeking $15 refund or replacement from guzman y gomez (gyg) in maryborough.
Other
Charged full price
Unresolved
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natalee
Natalee
•
May 8, 2024
Customer seeking refund from guzman y gomez after being charged full price for a promised free burrito.
Other
Wrong item charged extra
Closed
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jayden
Jayden
•
May 7, 2024
Customer received wrong item and was charged extra at guzman y gomez. seeks cash refund due to financial impact and previous occurrence.
Other
Poor job organization
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steven
Steven
•
February 29, 2024
Customer's daughter had a disorganized and unprofessional experience working at gyg, with issues regarding training, communication, payment, and lack of available shifts.
Other
Cold and not fresh
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Bronwyn
•
Customer received cold and disgusting food from capalaba store, seeking refund and apology from guzman y gomez due to decline in quality and service.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Wrong item charged extra
Closed
Sent
7/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jayden
Wrong item charged extra
Jayden
•
May 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Poor job organization
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steven
Poor job organization
Steven
•
February 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Guzman y Gomez (GYG)
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Guzman y Gomez (GYG)
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Guzman y Gomez (GYG)
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Guzman y Gomez (GYG)
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Guzman y Gomez (GYG)
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