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My complaint was closed by Ajust.
—
Loreta
Cadbury Complaints
The fastest way to resolve your Cadbury complaint
Cadbury, a well-known confectionery company, offers a wide range of chocolate products. With a history dating back to the 19th century, Cadbury has become a household name in Australia. While some customers have expressed concerns about the quality of their products and customer service, others appreciate the variety and affordability of their offerings.
COMPLAINTS WE'VE TAKEN CARE OF
Missing chocolate
Closed
13/1/2025
Sent
1/1/2025
Missing chocolate
Loreta
•
January 1, 2025
Disappointment during festive season
Outcome Sought
Apology
Compensation
Other
Recipe change
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmine
Recipe change
Jasmine
•
Disappointment with product taste
Outcome Sought
Apology
Compensation
Other
Product quality inconsistency
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hollie
Product quality inconsistency
Hollie
•
Disappointment and inability to share
Outcome Sought
Apology
Compensation
Other
Stale items in package
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clare
Stale items in package
Clare
•
Affected enjoyment of product
Outcome Sought
Apology
Compensation
Other
Hard objects in chocolate
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leanne
Hard objects in chocolate
Leanne
•
Dissatisfaction with product quality
Outcome Sought
Apology
Compensation
Other
Foreign object in chocolate
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jill
Foreign object in chocolate
Jill
•
Caused distress and concerns
Outcome Sought
Apology
Compensation
Other
No raisins in product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
No raisins in product
Tony
•
Disappointment with taste experience
Outcome Sought
Apology
Compensation
Other
Poor product quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Poor product quality
Greg
•
Disappointment and waste of chocolates
Outcome Sought
Apology
Compensation
Other
Missing 'Merry Christmas' phrase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cherie
Missing 'Merry Christmas' phrase
Cherie
•
Cultural and sentimental disappointment
Outcome Sought
Apology
Compensation
Other
Discoloration of chocolate
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julieann
Discoloration of chocolate
Julieann
•
Disappointment with product quality
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Cadbury
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Cadbury
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Cadbury
We handle everything for you, results guaranteed.
How to contact
Cadbury
Post
Consumer Advisory Service, PO Box 1673, Melbourne VIC. 3001 AUSTRALIA
Details missing. Help fill in the gaps.
Online
contactus.mdlzapps.com/mondelezinternational/contact/en-AU/
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Cadbury
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
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Share your experience
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Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Cadbury
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