I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Rosh
Verified
The Cheesecake Shop
partners with Ajust
The Cheesecake Shop Complaints
The best way to resolve complaints with The Cheesecake Shop
The Cheesecake Shop is a popular bakery chain in Australia, known for its wide variety of delicious cheesecakes and other baked goods. Customers have occasionally expressed concerns about the prices of their products and the limited availability of certain flavors. However, the business has a strong reputation for its consistent taste across all its stores.
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Have a complaint? Click below to resolve your issue with The Cheesecake Shop
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The Cheesecake Shop
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Hair in cake
Closed
18/6/2024
Sent
17/6/2024
Hair in cake
Rosh
•
June 17, 2024
Found hair in cake
Outcome Sought
Apology
Compensation
Other
Other
Quality of the cake
Closed
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Akhila
Quality of the cake
Akhila
•
May 17, 2024
Spoiled party, disappointed everyone
Outcome Sought
Apology
Compensation
Other
Other
Refund denied
Closed
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Refund denied
Jodie
•
May 9, 2024
Not satisfied with product
Outcome Sought
Apology
Compensation
Other
Other
Off tiramisu cake
Unresolved
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zainab
Off tiramisu cake
Zainab
•
May 8, 2024
Ruined dessert experience
Outcome Sought
Apology
Compensation
Other
Other
Not fresh cake
Unresolved
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emohamed
Not fresh cake
Emohamed
•
April 19, 2024
Could not cut by knife
Outcome Sought
Apology
Compensation
Other
Other
Inedible condition
Unresolved
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Namer
Inedible condition
Namer
•
April 18, 2024
Children unable to eat
Outcome Sought
Apology
Compensation
Other
Other
Payment dispute
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lazarus
Payment dispute
Lazarus
•
Feeling of racism, dissatisfaction
Outcome Sought
Apology
Compensation
Other
Cake was frozen and spoiled
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanpreet
Cake was frozen and spoiled
Amanpreet
•
Customer's son got diarrhoea
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
The Cheesecake Shop
To Listen
Live Campaign
Do you manage complaints for
The Cheesecake Shop
?
Other
Hair in cake
Closed
18/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosh
Rosh
•
June 17, 2024
Customer found hair in cake from wynnum cheesecake shop, seeking resolution from manager.
Hi, how r u?
i bought the cake from wynnum cheesecake shop,
in cake we pulled hair from cake and i got video also.i trying to contact wynnum manager but she said u talk with you to help me out.
Other
Quality of the cake
Closed
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Akhila
Akhila
•
May 17, 2024
Customer seeking refund from the cheesecake shop due to poor quality cake that spoiled a party.
Quality of the cake.
The cake was dry it’s falling off not fresh at all it spoiled our party n disappointed everyone at the party
We are expecting a refund
Other
Refund denied
Closed
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Jodie
•
May 9, 2024
Customer seeking full refund from the cheesecake shop for incorrect birthday cake, denied refund despite policy stating otherwise.
I was refused a refund by the cheesecake shop after I ordered my daughters birthday cake which was nothing like what I ordered their refund policy states that if not satisfied with the produ t return for a full refund which I was denied
Other
Off tiramisu cake
Unresolved
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zainab
Zainab
•
May 8, 2024
Customer received a bad tiramisu cake from the cheesecake shop in red bank plains and wants to know how to complain.
Today I got tiramisu cake from Red Bank plains the cheesecake shop and it was off! How should I complain about it, do i need to take it back to the shop ?
Other
Not fresh cake
Unresolved
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emohamed
Emohamed
•
April 19, 2024
Customer unhappy with non-fresh cake from the cheesecake shop, requesting new cake and apology. bad experience, unable to cut cake.
I m not happy at al as I bought not fresh cake so even we could not cut by knife
It is very bad experience,,,,
I need new fresh cake to be sent to my home,,,,,
Other
Inedible condition
Unresolved
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Namer
Namer
•
April 18, 2024
Customer complaint about inedible belgian white mudcake purchased for child's celebration, included images of poor condition.
My partner purchased a Belgian white MUDCAKE.
Which was not in an edible condition.
The cake was purchased at Dandenong for a child's celebration and my children were unable to eat this cake due to the cake being in a poor state. I have attached some images.
Other
Payment dispute
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lazarus
Lazarus
•
Customer seeking apology for racist behavior and accusation of taking extra candles at the cheesecake shop.
Hi<br />Yesterday I went to aspley cheesecake shop to pick my cake which I ordered at 5pm<br />We picked our cake then we pick one pack of candles and paid for that<br />The sales girl or customer service she said that she didn't receive the payment<br />Then I showed her message of my bank which comes after every transaction<br />Then she started complaining that I took one more pack of candles <br />The time we entered in the shop her behaviour was a racist why we take one more pack when we already bought it and what we do with that pack candles I am not happy with that behaviour I need apology from that girl <br />Thanks <br />Lazarus Matta
Cake was frozen and spoiled
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanpreet
Amanpreet
•
Customer received a stale cake, leading to illness, and faced rude service when seeking a refund.
So disappointed. bought a half rainbow cake yesterday and I had asked for one to be cut off from the one in the display and he pulled out an already cut slice from the fridge. as soon as i took a bite i threw it up as it was off and rock solid as it was frozen. Sponge cakes are always soft but this wasn’t.Definitely not worth the money i paid for it.<br />I called back and the girl could not give a refund and again was again extremely rude she told me it’s winter that’s why cake is like that. Cheesecake Mandurah are making their customers fool, selling frozen cakes instead sponge.<br />And after eating this cake my son got diarrhoea.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Hair in cake
Closed
18/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosh
Hair in cake
Rosh
•
June 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Quality of the cake
Closed
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Akhila
Quality of the cake
Akhila
•
May 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Refund denied
Closed
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Refund denied
Jodie
•
May 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
The Cheesecake Shop
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How to complain to
The Cheesecake Shop
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
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Fair and Free
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The Cheesecake Shop
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How to contact
The Cheesecake Shop
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Online
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Complaint Policy
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The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
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