I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosh
Verified
The Cheesecake Shop
partners with Ajust
The Cheesecake Shop Complaints
The best way to resolve complaints with The Cheesecake Shop
The Cheesecake Shop is a popular bakery chain in Australia, known for its wide variety of delicious cheesecakes and other baked goods. Customers have occasionally expressed concerns about the prices of their products and the limited availability of certain flavors. However, the business has a strong reputation for its consistent taste across all its stores.
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Have a complaint? Click below to resolve your issue with The Cheesecake Shop
Ajust is putting pressuring on
The Cheesecake Shop
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Hair in cake
Closed
18/6/2024
Sent
17/6/2024
Hair in cake
Rosh
•
June 17, 2024
Found hair in cake
Outcome Sought
Apology
Compensation
Other
Other
Quality of the cake
Closed
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Akhila
Quality of the cake
Akhila
•
May 17, 2024
Spoiled party, disappointed everyone
Outcome Sought
Apology
Compensation
Other
Other
Refund denied
Closed
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Refund denied
Jodie
•
May 9, 2024
Not satisfied with product
Outcome Sought
Apology
Compensation
Other
Other
Off tiramisu cake
Unresolved
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zainab
Off tiramisu cake
Zainab
•
May 8, 2024
Ruined dessert experience
Outcome Sought
Apology
Compensation
Other
Other
Not fresh cake
Unresolved
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emohamed
Not fresh cake
Emohamed
•
April 19, 2024
Could not cut by knife
Outcome Sought
Apology
Compensation
Other
Other
Inedible condition
Unresolved
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Namer
Inedible condition
Namer
•
April 18, 2024
Children unable to eat
Outcome Sought
Apology
Compensation
Other
Other
Payment dispute
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lazarus
Payment dispute
Lazarus
•
Feeling of racism, dissatisfaction
Outcome Sought
Apology
Compensation
Other
Cake was frozen and spoiled
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanpreet
Cake was frozen and spoiled
Amanpreet
•
Customer's son got diarrhoea
Outcome Sought
Apology
Compensation
Other
False advertisement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simone
False advertisement
Simone
•
Misleading pricing information
Outcome Sought
Apology
Compensation
Other
Dry and crumbly
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rahul
Dry and crumbly
Rahul
•
Embarrassing in front of relatives
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
The Cheesecake Shop
To Listen
Live Campaign
Do you manage complaints for
The Cheesecake Shop
?
Other
Hair in cake
Closed
18/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosh
Rosh
•
June 17, 2024
Customer found hair in cake from wynnum cheesecake shop, seeking resolution from manager.
Other
Quality of the cake
Closed
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Akhila
Akhila
•
May 17, 2024
Customer seeking refund from the cheesecake shop due to poor quality cake that spoiled a party.
Other
Refund denied
Closed
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Jodie
•
May 9, 2024
Customer seeking full refund from the cheesecake shop for incorrect birthday cake, denied refund despite policy stating otherwise.
Other
Off tiramisu cake
Unresolved
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zainab
Zainab
•
May 8, 2024
Customer received a bad tiramisu cake from the cheesecake shop in red bank plains and wants to know how to complain.
Other
Not fresh cake
Unresolved
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emohamed
Emohamed
•
April 19, 2024
Customer unhappy with non-fresh cake from the cheesecake shop, requesting new cake and apology. bad experience, unable to cut cake.
Other
Inedible condition
Unresolved
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Namer
Namer
•
April 18, 2024
Customer complaint about inedible belgian white mudcake purchased for child's celebration, included images of poor condition.
Other
Payment dispute
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lazarus
Lazarus
•
Customer seeking apology for racist behavior and accusation of taking extra candles at the cheesecake shop.
Cake was frozen and spoiled
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanpreet
Amanpreet
•
Customer received a stale cake, leading to illness, and faced rude service when seeking a refund.
False advertisement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simone
Simone
•
Customer complains about false advertising due to unupdated pricing tags at The Cheesecake Shop and seeks an apology.
Dry and crumbly
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rahul
Rahul
•
Customer complains about a dry, crumbly mud cake purchased for a birthday, seeking compensation.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Hair in cake
Closed
18/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosh
Hair in cake
Rosh
•
June 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Quality of the cake
Closed
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Akhila
Quality of the cake
Akhila
•
May 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Refund denied
Closed
Sent
9/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Refund denied
Jodie
•
May 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
The Cheesecake Shop
Quick Solutions
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Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
The Cheesecake Shop
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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The Cheesecake Shop
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04
Fair and Free
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The Cheesecake Shop
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
The Cheesecake Shop
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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