Crust Pizza

Complaints

Pizza crust was burnt and very hard to bite into.

Only sending this beacause it is the second time this has happened now. We ordered the ‘Peri Peri Chicken’ pizza. And 1) it was so dry and cold and 2) there was no Per Peri sauce on it (kinda the whole reason you buy the pizza right?). It sounds like a small detail but when you pay $26 a pizza and get this as a treat it’s really not good enough. We are hoping to be reimbursed in whatever way you possibly can.

I ordered a meat deluxe pizza to pick up. When I entered the store I seen a rack attached to the wall full of seasoned chicken. Although I was only in the store for a few minutes I stood outside for 5 minutes to see if anyone would put them away. No one did. Pretty sure this is against the food hygiene act. As a result a couldn't eat my pizza due to it having chicken on it I took some pictures of the chicken

I ordered a Gluten Free base with a cheese crust. Nowhere on the website does it say that you can't have a GF base with a cheese crust. I ordered it and was told at my front door that they couldn't provide a GF base with the cheese crust. No call or question - it was also stone cold. I am gluten intolerant so it went straight into the bin. VERY unhappy. A complete waste of $35. Order number: 50569621 Places with Crust Pizza Micham

Ordered two pizza and was given a 30 minute delivery time. After 60 minutes I phoned the store and was told driver was 6 minutes away. 30 minutes later driver called to say he was outside but he wasn’t and appeared to be at a completely different address. Driver said docket was wrong he needed to contact store. He said he would call me back. He didn’t call back. 20 minutes later driver arrived and apologized saying that the store was ‘busy.’ Both Pizzas were stone cold and inedible. I am asking for full refund to be credited to my credit card.

My partner had his lips burnt with how hot the pizza was what kind of ingredients are being used in this franchise his lips have blistered and he is in alot of pain have photo to show if required.

My husband ordered dinner from you Alexandria store, 9/8/2024. it took 1 and half hours and did not arrive. I end up cancel my order is the worse service I ever seen. My child went to bed with left over food in fridge.

I bought a large bbq chicken pizza from Crust Pizza located on Bay St, Brighton on 9/8/2024 at 10:54 PM. After picking the pizza up from the store, it took me 1 minute to drive back home which is only 300m away from the store. I then consumed the entire pizza straight away and went to sleep. I then woke up at 7AM with a severe case of food poisoning-extreme nausea and diarrhea-I vomitted every 20 minutes for 3 hours before being driven to Holmesglen Private hospital. I stayed here from 10 AM to 8PM. I initially was given 2 X 1L IV drips and ondansetron, however this was not sufficient to stop my vomitting and my symptoms became worse. I eventually recieved an anti-nausea injection at 3PM which was able to cease my vomitting. After this I developed a fever and was only able to take small sips of water without feeling nauseous. I then recieved a script from my doctor for anti nausea medication which I took after leaving the hospital so that I was able to fall asleep. Due to this, I had to miss 2 work shifts and was unable to complete University work.