I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katherine
Verified
Milkrun
partners with Ajust
Milkrun Complaints
The best way to resolve complaints with Milkrun
Milkrun is a grocery delivery platform owned by Woolworths. Their shelves are stocked with a range of over 10,000 items.
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Have a complaint? Click below to resolve your issue with Milkrun
Ajust is putting pressuring on
Milkrun
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Closed
5/6/2024
Sent
4/6/2024
Katherine
•
June 4, 2024
Sparkling spring water not delivered
Outcome Sought
Apology
Compensation
Other
Other
Bad bananas
Closed
1/7/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Bad bananas
Annette
•
June 3, 2024
Bananas not edible
Outcome Sought
Apology
Compensation
Other
Other
Order not delivered
Unresolved
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaya
Order not delivered
Jaya
•
April 18, 2024
My Mother Has a sore leg and cannot walk. The delivery driver made her come down the stairs all the way to the street to collect our purchase. I have ordered milk run tens of times and every time the driver has delivered the goods to the door as they are meant to.
Outcome Sought
Apology
Compensation
Other
Other
Order charged for cancelled item
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Order charged for cancelled item
Amanda
•
March 18, 2024
Charged for unwanted item
Outcome Sought
Apology
Compensation
Other
Other
Missing delivery
Closed
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elisabeth
Missing delivery
Elisabeth
•
March 16, 2024
Had to borrow money for groceries
Outcome Sought
Apology
Compensation
Other
Other
Missing pavlova
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ayesha
Missing pavlova
Ayesha
•
Incomplete order
Outcome Sought
Apology
Compensation
Other
App down, order not delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susanna
App down, order not delivered
Susanna
•
Unable to access app, no food delivered
Outcome Sought
Apology
Compensation
Other
Wrong address deliveries
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Wrong address deliveries
Julie
•
Dealing with angry drivers
Outcome Sought
Apology
Compensation
Other
No groceries delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janet
No groceries delivered
Janet
•
Disappointment and inconvenience
Outcome Sought
Apology
Compensation
Other
Poor quality produce
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Poor quality produce
Fatima
•
Produce damaged by rain
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Milkrun
To Listen
Live Campaign
Do you manage complaints for
Milkrun
?
Other
Closed
5/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katherine
Katherine
•
June 4, 2024
Customer complaint about missing item in delivery.
Other
Bad bananas
Closed
1/7/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Annette
•
June 3, 2024
Customer received groceries with fantastic delivery service but had an issue with bananas being not very nice inside to eat.
Other
Order not delivered
Unresolved
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaya
Jaya
•
April 18, 2024
Delivery driver did not deliver to the door, made elderly mother with sore leg go to the street. seeking full refund and apology.
Other
Order charged for cancelled item
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Amanda
•
March 18, 2024
Customer seeks refund for duplicate order and poor customer service. dissatisfied with milkrun's handling of situation and inability to reach anyone.
Other
Missing delivery
Closed
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elisabeth
Elisabeth
•
March 16, 2024
Customer seeks refund and apology from milkrun for failed delivery, unable to reorder due to financial constraints, had to borrow money for groceries.
Other
Missing pavlova
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ayesha
Ayesha
•
Customer complaint about missing pavlova in order from milkrun.
App down, order not delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susanna
Susanna
•
Customer placed order, app crashed, unable to access for hours, no food delivered, customer service options not working, seeking refund or delivery.
Wrong address deliveries
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
Repeated delivery issues at wrong address causing frustration and rude drivers.
No groceries delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janet
Janet
•
Customer experienced poor service with no driver assigned, lack of communication, and disappointment with first order from Milkrun.
Poor quality produce
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Fatima
•
Customer complains about poor quality produce, delivery issues, and seeks a refund for rotten lettuce and bread from Milkrun.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Closed
5/6/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katherine
Katherine
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Bad bananas
Closed
1/7/2024
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Bad bananas
Annette
•
June 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Missing delivery
Closed
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elisabeth
Missing delivery
Elisabeth
•
March 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Milkrun
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Milkrun
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Milkrun
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Milkrun
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Milkrun
Phone
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Online
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In person
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Complaint Policy
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Common issues related to
Milkrun
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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