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Jackie
The Coffee Club Complaints
The fastest way to resolve your The Coffee Club complaint
The Coffee Club is a popular Australian café chain, known for its extensive menu and relaxed atmosphere. With locations across the country, they offer a range of breakfast, lunch, and dinner options, as well as a variety of hot and cold beverages. While some customers have expressed concerns about the wait times during peak hours, others appreciate the friendly service and convenient locations.
Instantly file a complaint and resolve your issue with The Coffee Club
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COMPLAINTS WE'VE TAKEN CARE OF
Overcharge on transaction
Closed
20/1/2025
Sent
13/1/2025
Overcharge on transaction
Jackie
•
January 13, 2025
Disrupted budget for the month
Outcome Sought
Apology
Compensation
Other
Poor food quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Poor food quality
Lorraine
•
Disappointed with service and food
Outcome Sought
Apology
Compensation
Other
Double charge for meal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Double charge for meal
Rachel
•
Significant inconvenience and financial strain
Outcome Sought
Apology
Compensation
Other
Inadequate response to incident
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Inadequate response to incident
Kelly
•
Felt uncared for and embarrassed
Outcome Sought
Apology
Compensation
Other
Rude staff response
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David Sellars
Rude staff response
David Sellars
•
Distress and disappointment
Outcome Sought
Apology
Compensation
Other
Poor food quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Poor food quality
Patricia
•
Disappointment with food standards
Outcome Sought
Apology
Compensation
Other
Promotion not honored
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elezea
Promotion not honored
Elezea
•
Disappointment and inconvenience
Outcome Sought
Apology
Compensation
Other
Poor waitressing service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sineas
Poor waitressing service
Sineas
•
Disrupted dining experience
Outcome Sought
Apology
Compensation
Other
Unable to access account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simona
Unable to access account
Simona
•
Inconvenient for managing account
Outcome Sought
Apology
Compensation
Other
Incorrect coffee temperature
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rakshak
Incorrect coffee temperature
Rakshak
•
Disappointment and poor experience
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
The Coffee Club
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
The Coffee Club
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
The Coffee Club
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How to contact
The Coffee Club
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
The Coffee Club
and how to resolve them
Coming soon!
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The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
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People resolving complaints with Ajust
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The Coffee Club
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