I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Verified
The Coffee Club
partners with Ajust
The Coffee Club Complaints
The best way to resolve complaints with The Coffee Club
The Coffee Club is a popular Australian café chain, known for its extensive menu and relaxed atmosphere. With locations across the country, they offer a range of breakfast, lunch, and dinner options, as well as a variety of hot and cold beverages. While some customers have expressed concerns about the wait times during peak hours, others appreciate the friendly service and convenient locations.
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Have a complaint? Click below to resolve your issue with The Coffee Club
Ajust is putting pressuring on
The Coffee Club
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Poor food quality
Unresolved
Sent
Poor food quality
Lorraine
•
Disappointed with service and food
Outcome Sought
Apology
Compensation
Other
Overcharge on transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackie
Overcharge on transaction
Jackie
•
Disrupted budget for the month
Outcome Sought
Apology
Compensation
Other
Double charge for meal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Double charge for meal
Rachel
•
Significant inconvenience and financial strain
Outcome Sought
Apology
Compensation
Other
Inadequate response to incident
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Inadequate response to incident
Kelly
•
Felt uncared for and embarrassed
Outcome Sought
Apology
Compensation
Other
Rude staff response
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David Sellars
Rude staff response
David Sellars
•
Distress and disappointment
Outcome Sought
Apology
Compensation
Other
Poor food quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Poor food quality
Patricia
•
Disappointment with food standards
Outcome Sought
Apology
Compensation
Other
Promotion not honored
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elezea
Promotion not honored
Elezea
•
Disappointment and inconvenience
Outcome Sought
Apology
Compensation
Other
Poor waitressing service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sineas
Poor waitressing service
Sineas
•
Disrupted dining experience
Outcome Sought
Apology
Compensation
Other
Unable to access account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simona
Unable to access account
Simona
•
Inconvenient for managing account
Outcome Sought
Apology
Compensation
Other
Incorrect coffee temperature
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rakshak
Incorrect coffee temperature
Rakshak
•
Disappointment and poor experience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
The Coffee Club
To Listen
Live Campaign
Do you manage complaints for
The Coffee Club
?
Poor food quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Lorraine
•
Customer dissatisfied with food quality and manager's conduct, seeking explanation from management.
Overcharge on transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackie
Jackie
•
Customer was overcharged $21.00 and requests a refund.
Double charge for meal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Rachel
•
Customer was charged twice for a meal, seeking a refund for the erroneous charge.
Inadequate response to incident
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Kelly
•
Customer disappointed with service after a chai spill, seeks assurance of improved staff training and response.
Rude staff response
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David Sellars
David Sellars
•
Customer disappointed by rude supervisor's response to accidental coffee consumption.
Poor food quality
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Patricia
•
Customer disappointed with the quality and presentation of food at The Coffee Club.
Promotion not honored
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elezea
Elezea
•
Customer disappointed with promotion misunderstanding; requests compensation and clarification on terms.
Poor waitressing service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sineas
Sineas
•
Customer disappointed with service; requests staff training to improve dining experience.
Unable to access account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simona
Simona
•
Customer unable to access account on app; requests resolution and alternative access methods.
Incorrect coffee temperature
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rakshak
Rakshak
•
Customer dissatisfied with coffee temperature and taste; requests staff training for improvement.
The best way to resolve an issue with
The Coffee Club
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
The Coffee Club
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
The Coffee Club
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
The Coffee Club
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
The Coffee Club
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
The Coffee Club
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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