I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Verified
The Coffee Club
partners with Ajust
The Coffee Club Complaints
The best way to resolve complaints with The Coffee Club
The Coffee Club is a popular Australian café chain, known for its extensive menu and relaxed atmosphere. With locations across the country, they offer a range of breakfast, lunch, and dinner options, as well as a variety of hot and cold beverages. While some customers have expressed concerns about the wait times during peak hours, others appreciate the friendly service and convenient locations.
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Have a complaint? Click below to resolve your issue with The Coffee Club
Ajust is putting pressuring on
The Coffee Club
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Customer service
Closed
22/7/2024
Sent
7/7/2024
Customer service
Karen
•
July 7, 2024
Terrible experience, cancelled membership
Outcome Sought
Apology
Compensation
Other
Other
Long wait, cold coffee, lack of supervision
Closed
22/7/2024
Sent
23/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Long wait, cold coffee, lack of supervision
Chris
•
June 23, 2024
Customer not impressed
Outcome Sought
Apology
Compensation
Other
Other
Portion sizes too small
Closed
18/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rochelle
Portion sizes too small
Rochelle
•
June 17, 2024
Feeling ripped off
Outcome Sought
Apology
Compensation
Other
Other
Surcharge for card payment
Closed
2/7/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Surcharge for card payment
Rachel
•
June 9, 2024
Overcharged by $0.40
Outcome Sought
Apology
Compensation
Other
Other
Free coffee not received
Closed
20/6/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophia
Free coffee not received
Sophia
•
June 9, 2024
Customer did not receive 2 free coffees
Outcome Sought
Apology
Compensation
Other
Other
Poor meal quality and service
Closed
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Poor meal quality and service
James
•
May 4, 2024
Unable to eat meal, treated poorly
Outcome Sought
Apology
Compensation
Other
Other
High prices for pensioners
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
High prices for pensioners
Ken
•
April 15, 2024
Unable to afford meals
Outcome Sought
Apology
Compensation
Other
Other
Small weak cold coffee
Closed
Sent
9/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophia
Small weak cold coffee
Sophia
•
April 9, 2024
Disappointed
Outcome Sought
Apology
Compensation
Other
Other
Long wait for coffee
Closed
27/4/2024
Sent
7/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Garry
Long wait for coffee
Garry
•
April 7, 2024
Delayed service
Outcome Sought
Apology
Compensation
Other
Other
Overpriced sourdough
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Overpriced sourdough
Jane
•
March 20, 2024
Made customer hungry
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
The Coffee Club
To Listen
Live Campaign
Do you manage complaints for
The Coffee Club
?
Customer service
Closed
22/7/2024
Sent
7/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Karen
•
July 7, 2024
Customer upset with coffee club canelands service, cancelled membership after terrible experience on mother's birthday.
Other
Long wait, cold coffee, lack of supervision
Closed
22/7/2024
Sent
23/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Chris
•
June 23, 2024
Long wait for cold coffee, unclean table, lack of supervision, inexperienced staff. disappointed long-time customer.
Other
Portion sizes too small
Closed
18/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rochelle
Rochelle
•
June 17, 2024
Customer complains about overpriced avo smash at the coffee club, seeking refund for small portion sizes and lack of egg in the dish.
Other
Surcharge for card payment
Closed
2/7/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Rachel
•
June 9, 2024
Customer upset about undisclosed surcharge at the coffee club, seeking refund of 0.40 and an apology.
Other
Free coffee not received
Closed
20/6/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophia
Sophia
•
June 9, 2024
Customer is complaining about not receiving 2 free coffees from the coffee club.
Other
Poor meal quality and service
Closed
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
May 4, 2024
Customer dissatisfied with poor quality of food and service at the coffee club, seeking $64.50 refund and apology from manager.
Other
High prices for pensioners
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
Ken
•
April 15, 2024
Customer complains about high prices and lack of affordable options at the coffee club, but praises the quality of tea and coffee.
Other
Small weak cold coffee
Closed
Sent
9/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophia
Sophia
•
April 9, 2024
Customer received a weak and cold coffee on their birthday, requesting a better experience and a hot coffee.
Other
Long wait for coffee
Closed
27/4/2024
Sent
7/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Garry
Garry
•
April 7, 2024
Customer waited 25 minutes for coffee, encountered rude waiter at the coffee club. seeking apology and resolution.
Other
Overpriced sourdough
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Jane
•
March 20, 2024
Customer is complaining about overpriced and small portion of food at the coffee club, seeking $10 reimbursement due to dissatisfaction.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Customer service
Closed
22/7/2024
Sent
7/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Customer service
Karen
•
July 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Long wait, cold coffee, lack of supervision
Closed
22/7/2024
Sent
23/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Long wait, cold coffee, lack of supervision
Chris
•
June 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Portion sizes too small
Closed
18/6/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rochelle
Portion sizes too small
Rochelle
•
June 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Surcharge for card payment
Closed
2/7/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Surcharge for card payment
Rachel
•
June 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Free coffee not received
Closed
20/6/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophia
Free coffee not received
Sophia
•
June 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Poor meal quality and service
Closed
Sent
4/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Poor meal quality and service
James
•
May 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
High prices for pensioners
Closed
Sent
15/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
High prices for pensioners
Ken
•
April 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Small weak cold coffee
Closed
Sent
9/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sophia
Small weak cold coffee
Sophia
•
April 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Long wait for coffee
Closed
27/4/2024
Sent
7/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Garry
Long wait for coffee
Garry
•
April 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Overpriced sourdough
Closed
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Overpriced sourdough
Jane
•
March 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
The Coffee Club
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
The Coffee Club
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
The Coffee Club
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
The Coffee Club
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
Common issues related to
The Coffee Club
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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