I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Verified
Big W
partners with Ajust
Big W Complaints
The best way to resolve complaints with Big W
Big W is a popular Australian retail chain offering a wide range of products, including clothing, electronics, homeware, and groceries. Customers have occasionally expressed concerns about long wait times at checkout, limited stock availability, and occasional difficulties with returns and exchanges. However, Big W continues to be a go-to destination for affordable and diverse shopping options.
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Have a complaint? Click below to resolve your issue with Big W
Have a complaint? Click below to resolve your issue with Big W
Ajust is putting pressuring on
Big W
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Size not as advertised
Closed
1/2/2025
Sent
26/1/2025
Size not as advertised
Daniel
•
January 26, 2025
Distress and embarrassment
Outcome Sought
Apology
Compensation
Other
Order not received
Closed
22/1/2025
Sent
16/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alec
Order not received
Alec
•
January 16, 2025
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Parcel not delivered
Closed
21/1/2025
Sent
14/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Parcel not delivered
Denise
•
January 14, 2025
Cancelled order and refund needed
Outcome Sought
Apology
Compensation
Other
Delayed delivery
Closed
22/1/2025
Sent
12/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Delayed delivery
David
•
January 12, 2025
Inconvenience and additional purchase
Outcome Sought
Apology
Compensation
Other
Order not delivered
Closed
13/1/2025
Sent
31/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Devinder
Order not delivered
Devinder
•
December 31, 2024
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Missing components
Closed
13/1/2025
Sent
30/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Missing components
Jo
•
December 30, 2024
Unable to set up TV
Outcome Sought
Apology
Compensation
Other
Damaged delivery and incomplete order
Unresolved
Sent
28/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petra
Damaged delivery and incomplete order
Petra
•
December 28, 2024
Significant inconvenience and unusable items
Outcome Sought
Apology
Compensation
Other
Game missing from case
Closed
21/1/2025
Sent
26/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Game missing from case
Ann
•
December 26, 2024
Disappointment for grandson
Outcome Sought
Apology
Compensation
Other
Damaged item received
Closed
1/1/2025
Sent
24/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerrie
Damaged item received
Kerrie
•
December 24, 2024
Lounge rendered unusable
Outcome Sought
Apology
Compensation
Other
Non-removable covers
Closed
8/1/2025
Sent
24/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Non-removable covers
Elizabeth
•
December 24, 2024
Difficulty in cleaning cushions
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Big W
To Listen
Live Campaign
Do you manage complaints for
Big W
?
Size not as advertised
Closed
1/2/2025
Sent
26/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Daniel
•
January 26, 2025
Customer disappointed with incorrect bike size; requests exchange for a suitable bike for son's age.
Order not received
Closed
22/1/2025
Sent
16/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alec
Alec
•
January 16, 2025
Customer complains about delayed order delivery and requests a full refund and an apology.
Parcel not delivered
Closed
21/1/2025
Sent
14/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Denise
•
January 14, 2025
Customer dissatisfied with service due to undelivered parcel and seeks refund.
Delayed delivery
Closed
22/1/2025
Sent
12/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
January 12, 2025
Customer dissatisfied with delivery delays and requests a full refund and item collection.
Order not delivered
Closed
13/1/2025
Sent
31/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Devinder
Devinder
•
December 31, 2024
Customer's order not delivered; seeks update and expedited delivery.
Missing components
Closed
13/1/2025
Sent
30/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Jo
•
December 30, 2024
Customer received a TV without feet and requests the missing components or alternative resolution.
Damaged delivery and incomplete order
Unresolved
Sent
28/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petra
Petra
•
December 28, 2024
Customer received damaged sofa bed and incomplete chest of drawers, demanding refunds and prompt resolution.
Game missing from case
Closed
21/1/2025
Sent
26/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Ann
•
December 26, 2024
Customer received an empty game case and requests a replacement for Mario Kart Deluxe.
Damaged item received
Closed
1/1/2025
Sent
24/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerrie
Kerrie
•
December 24, 2024
Customer received a damaged sun lounge and requests a replacement with pickup of the damaged item.
Non-removable covers
Closed
8/1/2025
Sent
24/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Elizabeth
•
December 24, 2024
Customer disappointed with chair cushions lacking removable covers, requests replacement.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Size not as advertised
Closed
1/2/2025
Sent
26/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Size not as advertised
Daniel
•
January 26, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Order not received
Closed
22/1/2025
Sent
16/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alec
Order not received
Alec
•
January 16, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Parcel not delivered
Closed
21/1/2025
Sent
14/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Parcel not delivered
Denise
•
January 14, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Delayed delivery
Closed
22/1/2025
Sent
12/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Delayed delivery
David
•
January 12, 2025
Resolved < 48 hrs
Resolved < 1week
Resolved
Order not delivered
Closed
13/1/2025
Sent
31/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Devinder
Order not delivered
Devinder
•
December 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Missing components
Closed
13/1/2025
Sent
30/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Missing components
Jo
•
December 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Game missing from case
Closed
21/1/2025
Sent
26/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Game missing from case
Ann
•
December 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Damaged item received
Closed
1/1/2025
Sent
24/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerrie
Damaged item received
Kerrie
•
December 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Non-removable covers
Closed
8/1/2025
Sent
24/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth
Non-removable covers
Elizabeth
•
December 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Big W
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Big W
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Big W
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Big W
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Big W
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Big W
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Big W
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
