I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Big W Complaints
The fastest way to resolve your Big W complaint
Big W is a popular Australian retail chain offering a wide range of products, including clothing, electronics, homeware, and groceries. Customers have occasionally expressed concerns about long wait times at checkout, limited stock availability, and occasional difficulties with returns and exchanges. However, Big W continues to be a go-to destination for affordable and diverse shopping options.
Instantly file a complaint and resolve your issue with Big W
Your answer is 2 mins away!
Fix Problem Now
Ajust handles it for you
80% success
½ the effort
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COMPLAINTS WE'VE TAKEN CARE OF
Delayed delivery
Closed
5/3/2025
Sent
23/2/2025
Delayed delivery
Mark
•
February 23, 2025
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Size not as advertised
Closed
1/2/2025
Sent
26/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Size not as advertised
Daniel
•
January 26, 2025
Distress and embarrassment
Outcome Sought
Apology
Compensation
Other
Order not received
Closed
22/1/2025
Sent
16/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alec
Order not received
Alec
•
January 16, 2025
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Parcel not delivered
Closed
21/1/2025
Sent
14/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Parcel not delivered
Denise
•
January 14, 2025
Cancelled order and refund needed
Outcome Sought
Apology
Compensation
Other
Delayed delivery
Closed
22/1/2025
Sent
12/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Delayed delivery
David
•
January 12, 2025
Inconvenience and additional purchase
Outcome Sought
Apology
Compensation
Other
False complaints against family
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katherine
False complaints against family
Katherine
•
Frustration and distress for family
Outcome Sought
Apology
Compensation
Other
Confusion about refund process
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amy
Confusion about refund process
Amy
•
Significant stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Health and Safety Risk
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Orie
Health and Safety Risk
Orie
•
Outcome Sought
Apology
Compensation
Other
Faulty product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Faulty product
Jodie
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Damaged delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patty
Damaged delivery
Patty
•
Items unusable and messy
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Big W
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Big W
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Big W
We handle everything for you, results guaranteed.
How to contact
Big W
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Big W
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Big W
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