I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Henry
Verified
Big W
partners with Ajust
Big W Complaints
The best way to resolve complaints with Big W
Big W is a popular Australian retail chain offering a wide range of products, including clothing, electronics, homeware, and groceries. Customers have occasionally expressed concerns about long wait times at checkout, limited stock availability, and occasional difficulties with returns and exchanges. However, Big W continues to be a go-to destination for affordable and diverse shopping options.
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Have a complaint? Click below to resolve your issue with Big W
Have a complaint? Click below to resolve your issue with Big W
Ajust is putting pressuring on
Big W
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Order not processed
Unresolved
Sent
Order not processed
Henry
•
Frustration and financial loss
Outcome Sought
Apology
Compensation
Other
Leak when connected
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nigel
Leak when connected
Nigel
•
Stove has caught fire
Outcome Sought
Apology
Compensation
Other
Incorrect sizes received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Incorrect sizes received
Helen
•
Frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Missing instructions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harvey
Missing instructions
Harvey
•
Unable to use the product
Outcome Sought
Apology
Compensation
Other
Refund denial for clearance item
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosemary
Refund denial for clearance item
Rosemary
•
Upsetting customer service experience
Outcome Sought
Apology
Compensation
Other
Refused return on clearance item
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Refused return on clearance item
Sarah
•
Unable to exchange unsuitable jeans
Outcome Sought
Apology
Compensation
Other
Self-service checkout barrier
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Self-service checkout barrier
Lorraine
•
Customer feels frustrated and angry
Outcome Sought
Apology
Compensation
Other
Refund denied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Refund denied
Stephanie
•
Poor customer service experience
Outcome Sought
Apology
Compensation
Other
Email address not recognized
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ronda
Email address not recognized
Ronda
•
Not receiving Qantas Points
Outcome Sought
Apology
Compensation
Other
Rude staff treatment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Violeta
Rude staff treatment
Violeta
•
Emotional distress during crisis
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Big W
To Listen
Live Campaign
Do you manage complaints for
Big W
?
Order not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Henry
Henry
•
Customer frustrated with order cancellation and refund delay, seeking $749 compensation and an apology.
Leak when connected
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nigel
Nigel
•
Customer reports leaking gas canisters causing a fire and seeks resolution from Big W.
Incorrect sizes received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Helen
•
Customer requests a $24 refund for postage and an apology due to multiple order issues.
Missing instructions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harvey
Harvey
•
Customer requests instructions for alarm clock radio, not making a complaint.
Refund denial for clearance item
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rosemary
Rosemary
•
Customer upset over refund denial for clearance shirt due to lack of signage; experienced poor customer service and argues about consumer rights.
Refused return on clearance item
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
Customer seeks $15 refund and apology due to unclear return policy on clearance jeans, which were not suitable and lacked proper signage.
Self-service checkout barrier
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Lorraine
•
Customer frustrated with self-service checkout barriers at Big W, demands an apology and threatens to stop shopping there.
Refund denied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Stephanie
•
Customer seeks apology and refund for a faulty item, faced poor service and denial despite explaining personal circumstances.
Email address not recognized
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ronda
Ronda
•
Customer frustrated with Big W's failure to recognize email, preventing Qantas Points accumulation and ineffective support from staff.
Rude staff treatment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Violeta
Violeta
•
Customer Violeta Dimoska complains about rude service and lack of empathy from staff at Big W, seeking an apology and better customer service training.
The best way to resolve an issue with
Big W
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Big W
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Big W
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Big W
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Big W
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Big W
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Big W
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
