I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Violet
Verified
Coles
partners with Ajust
Coles Complaints
The best way to resolve complaints with Coles
Coles is a well-known Australian supermarket chain that offers a wide range of grocery products, including fresh produce, pantry staples, and household items. With numerous locations across the country, Coles aims to provide convenient shopping experiences for customers. Some common complaints about Coles may include issues with product availability, long queues during peak hours, and occasional pricing discrepancies.
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Have a complaint? Click below to resolve your issue with Coles
Ajust is putting pressuring on
Coles
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Broken crackers in package
Unresolved
Sent
Broken crackers in package
Violet
•
Disappointment with product quality
Outcome Sought
Apology
Compensation
Other
Unfresh produce and stock issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loretta
Unfresh produce and stock issues
Loretta
•
Frustration and potential change of provider
Outcome Sought
Apology
Compensation
Other
Not activated
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Not activated
Brian
•
Unable to use the card
Outcome Sought
Apology
Compensation
Other
No taste or flavour
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fsye
No taste or flavour
Fsye
•
Wasted time and money
Outcome Sought
Apology
Compensation
Other
Misleading pricing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fran
Misleading pricing
Fran
•
Affects financial planning and trust
Outcome Sought
Apology
Compensation
Other
Wrong item sent
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabrielle
Wrong item sent
Gabrielle
•
Inconvenience from measuring groceries
Outcome Sought
Apology
Compensation
Other
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loan
Loan
•
Outcome Sought
Apology
Compensation
Other
Mould on cheese
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mandy
Mould on cheese
Mandy
•
Inconvenience and dissatisfaction
Outcome Sought
Apology
Compensation
Other
Late delivery and missing items
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nina
Late delivery and missing items
Nina
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Pricing issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Pricing issue
Brian
•
Frustration due to misleading pricing
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Coles
To Listen
Live Campaign
Do you manage complaints for
Coles
?
Broken crackers in package
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Violet
Violet
•
Customer disappointed with broken crackers in package; suggests better packaging and handling to prevent damage.
Unfresh produce and stock issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loretta
Loretta
•
Customer unhappy with Coles online orders due to poor produce quality, short expiry dates, and frequent stock shortages, considering switching to Woolworths.
Not activated
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Brian
•
Customer seeks $600 and an apology due to an unactivated Apple Card.
No taste or flavour
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fsye
Fsye
•
Customer dissatisfied with tasteless sausages, seeks refund or replacement and investigation into product quality.
Misleading pricing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fran
Fran
•
Customer complains about misleading pricing and requests an apology and assurance of future accuracy.
Wrong item sent
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabrielle
Gabrielle
•
Received wrong item in order, requests better accuracy in future deliveries.
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Loan
Loan
•
Customer praises exceptional service from Lorraine and requests recognition for her efforts.
Mould on cheese
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mandy
Mandy
•
Customer received mouldy cheese and seeks a refund or replacement.
Late delivery and missing items
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nina
Nina
•
Customer dissatisfied with late delivery, missing items, and poor service; requests apology and $15 refund.
Pricing issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Brian
•
Customer was overcharged for a Toblerone due to misleading pricing display.
The best way to resolve an issue with
Coles
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Coles
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Coles
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Coles
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
Common issues related to
Coles
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Coles
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