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Kmart
partners with Ajust

Kmart
Complaints

The best way to resolve complaints with
Kmart

Kmart Australia is an Australian retailer with over 230 stores nationwide. The company is committed to providing customers with a great shopping experience.

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Kmart

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Kmart

Have a complaint? Click below to resolve your issue with
Kmart

Ajust is putting pressuring on
Kmart
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Didn't work

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bernard
Didn't work

Bernard

July 22, 2024

Outcome Sought

Apology

Compensation

Other

Receipt not provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tracey
Receipt not provided

Tracey

July 21, 2024

Feeling disrespected, uneventful day

Outcome Sought

Apology

Compensation

Other

Retail

Incomplete order pickup

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melanie
Incomplete order pickup

Melanie

July 16, 2024

Customer unable to collect full order

Outcome Sought

Apology

Compensation

Other

Retail

Phone not answered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Phone not answered

Michelle

July 15, 2024

Unable to pick up click and collect

Outcome Sought

Apology

Compensation

Other

Failed to stand hot oil

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gi
Failed to stand hot oil

Gi

July 13, 2024

Disappointed

Outcome Sought

Apology

Compensation

Other

Out of stock

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sophie
Out of stock

Sophie

July 13, 2024

Inconvenience, wasted time

Outcome Sought

Apology

Compensation

Other

Coin for trolley

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mandy
Coin for trolley

Mandy

July 13, 2024

Inconvenience of not returning coin

Outcome Sought

Apology

Compensation

Other

Retail

Forced to use

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dee
Forced to use

Dee

July 12, 2024

Feeling harassed

Outcome Sought

Apology

Compensation

Other

Unreliable and poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leanne
Unreliable and poor customer service

Leanne

July 12, 2024

Decreased reliability, decrease in purchasing

Outcome Sought

Apology

Compensation

Other

Sold out items

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anne
Sold out items

Anne

July 12, 2024

Very disappointed

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Kmart

To Listen

Live Campaign
Do you manage complaints for
Kmart
?

Didn't work

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bernard

Bernard

July 22, 2024

Customer wasted 30 minutes due to non-functional photo machine at bundaberg store.

Receipt not provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tracey

Tracey

July 21, 2024

Customer purchased items at kmart, didn't receive receipt, manager refused refund without receipt, offered store credit for next day, left feeling disrespected and unheard.
Retail

Incomplete order pickup

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melanie

Melanie

July 16, 2024

Customer ordered 10 items from kmart, only received 2. live chat redirected to kodak, still no resolution. unable to physically go to store.
Retail

Phone not answered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle

Michelle

July 15, 2024

Customer complaint about kmart toowong store not answering phones, seeking resolution and staff training.

Failed to stand hot oil

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gi

Gi

July 13, 2024

Customer purchased cooking utensils from kmart that melted when exposed to hot oil, seeking to provide feedback

Out of stock

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sophie

Sophie

July 13, 2024

Customer frustrated with inaccurate stock information, wasted time driving to multiple stores, and inability to reach staff by phone.

Coin for trolley

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mandy

Mandy

July 13, 2024

Customer complained about lack of trolleys at kmart burwood nsw, had to seek help to return coin for trolley.
Retail

Forced to use

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dee

Dee

July 12, 2024

Customer upset about being forced to use self-serve at kmart, wants to be served by staff instead of doing job themselves.

Unreliable and poor customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leanne

Leanne

July 12, 2024

Customer unhappy with couriersplease service, seeking no refund for missing parcels, suggests returning to australia post for better accountability and customer service.

Sold out items

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anne

Anne

July 12, 2024

Customer is requesting a total refund from kmart for a clearance order due to items being sold out and only cheap items left.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Incomplete order pickup

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Melanie
Incomplete order pickup

Melanie

July 16, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Phone not answered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michelle
Phone not answered

Michelle

July 15, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Failed to stand hot oil

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gi
Failed to stand hot oil

Gi

July 13, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Forced to use

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dee
Forced to use

Dee

July 12, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Sold out items

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anne
Sold out items

Anne

July 12, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Rude customer service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Liz
Rude customer service

Liz

July 8, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Kmart

The best way to resolve an issue with 

Kmart

Quick Solutions
Prepared by
Kmart
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Kmart

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Kmart
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Kmart
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Kmart
Phone
1800 124 125
Details missing. Help fill in the gaps.
Post
690 Springvale Rd, Mulgrave VIC 3170
Details missing. Help fill in the gaps.
Online
https://www.kmart.com.au/contact-us/enquire/
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Ajust as on the phone