I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SHARYN
Verified
Dan Murphy's
partners with Ajust
Dan Murphy's Complaints
The best way to resolve complaints with Dan Murphy's
Dan Murphy's is a popular Australian liquor retailer offering a wide range of alcoholic beverages, including beer, wine, and spirits. With numerous locations across the country, customers can conveniently shop in-store or online. The store provides a variety of options to suit different tastes and budgets.
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Have a complaint? Click below to resolve your issue with Dan Murphy's
Have a complaint? Click below to resolve your issue with Dan Murphy's
Ajust is putting pressuring on
Dan Murphy's
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Wrong vintage delivered
Unresolved
Sent
20/5/2024
Wrong vintage delivered
SHARYN
•
May 20, 2024
Received wrong product
Outcome Sought
Apology
Compensation
Other
Lack of assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
B
Lack of assistance
B
•
Frustration with service quality
Outcome Sought
Apology
Compensation
Other
Pricing discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Arun
Pricing discrepancy
Arun
•
Feeling overcharged and disappointed
Outcome Sought
Apology
Compensation
Other
Incorrect pricing for bulk purchase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Incorrect pricing for bulk purchase
John
•
Frustration and loss of trust
Outcome Sought
Apology
Compensation
Other
Store Manager's conduct
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anonymous
Store Manager's conduct
Anonymous
•
Undermines team morale and productivity
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marj
Poor customer service
Marj
•
Disheartened and reluctant to return
Outcome Sought
Apology
Compensation
Other
Price discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Price discrepancy
Diane
•
Disappointment and loss of trust
Outcome Sought
Apology
Compensation
Other
Incomplete delivery of order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lyn
Incomplete delivery of order
Lyn
•
Frustration and loss of business
Outcome Sought
Apology
Compensation
Other
Refusal of service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Refusal of service
Anna
•
Caused embarrassment and inconvenience
Outcome Sought
Apology
Compensation
Other
Poor service experience
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Heather
Poor service experience
Heather
•
Frustration and reconsidering future use
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Dan Murphy's
To Listen
Live Campaign
Do you manage complaints for
Dan Murphy's
?
Retail
Wrong vintage delivered
Unresolved
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SHARYN
SHARYN
•
May 20, 2024
Customer received wrong vintage of wine from dan murphy's, requesting replacement at their expense.
Lack of assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
B
B
•
Customer disappointed with lack of assistance at Manly Vale store compared to Frenchs Forest location.
Pricing discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Arun
Arun
•
Customer claims overcharge on products and requests a refund of the price difference.
Incorrect pricing for bulk purchase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer frustrated with incorrect pricing and poor customer service, requests clarification and a direct response.
Store Manager's conduct
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anonymous
Anonymous
•
Complaint about Store Manager's unprofessional conduct and ineffective management, requesting resolution and training.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marj
Marj
•
Customer dissatisfied with service at Karingal store, requests staff training and an apology.
Price discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Diane
•
Customer requests a refund for a price discrepancy on a recent purchase.
Incomplete delivery of order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lyn
Lyn
•
Customer received fewer bottles than ordered and seeks delivery of remaining bottles.
Refusal of service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Anna
•
Customer's daughter was refused service due to foreign ID, requesting staff training for consistency.
Poor service experience
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Heather
Heather
•
Customer experienced poor service and seeks an apology, compensation, and staff retraining.
The best way to resolve an issue with
Dan Murphy's
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Dan Murphy's
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Dan Murphy's
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Dan Murphy's
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Dan Murphy's
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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