I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SHARYN
Verified
Dan Murphy's
partners with Ajust
Dan Murphy's Complaints
The best way to resolve complaints with Dan Murphy's
Dan Murphy's is a popular Australian liquor retailer offering a wide range of alcoholic beverages, including beer, wine, and spirits. With numerous locations across the country, customers can conveniently shop in-store or online. The store provides a variety of options to suit different tastes and budgets.
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Have a complaint? Click below to resolve your issue with Dan Murphy's
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Dan Murphy's
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Wrong vintage delivered
Unresolved
Sent
20/5/2024
Wrong vintage delivered
SHARYN
•
May 20, 2024
Received wrong product
Outcome Sought
Apology
Compensation
Other
Other
Denied service due to license
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liam
Denied service due to license
Liam
•
Embarrassed and discriminated against
Outcome Sought
Apology
Compensation
Other
Selling alcohol to a minor
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tania
Selling alcohol to a minor
Tania
•
Outcome Sought
Apology
Compensation
Other
Specials disappeared during checkout
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katrina
Specials disappeared during checkout
Katrina
•
Customer unable to complete order
Outcome Sought
Apology
Compensation
Other
Price discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Price discrepancy
Peter
•
Feeling ripped off
Outcome Sought
Apology
Compensation
Other
Offer not honored
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Offer not honored
Greg
•
Disappointment as a long-time customer
Outcome Sought
Apology
Compensation
Other
Upselling by sellers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Upselling by sellers
Marie
•
Annoyance and potential loss of business
Outcome Sought
Apology
Compensation
Other
Website freezing during order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Doug
Website freezing during order
Doug
•
Unable to complete order
Outcome Sought
Apology
Compensation
Other
Rushed service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Justin
Rushed service
Justin
•
Insulted and dissatisfied
Outcome Sought
Apology
Compensation
Other
Inappropriate staff attire
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ross
Inappropriate staff attire
Ross
•
Customer may stop purchasing
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Dan Murphy's
To Listen
Live Campaign
Do you manage complaints for
Dan Murphy's
?
Retail
Wrong vintage delivered
Unresolved
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SHARYN
SHARYN
•
May 20, 2024
Customer received wrong vintage of wine from dan murphy's, requesting replacement at their expense.
Other
Denied service due to license
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liam
Liam
•
Customer's son was denied service at dan murphy's due to an incorrect claim about his license being out of date, seeking an apology.
Selling alcohol to a minor
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tania
Tania
•
Complaint about selling alcohol to a minor, requesting staff awareness.
Specials disappeared during checkout
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katrina
Katrina
•
Customer wants the alcohol specials honored after they disappeared during checkout.
Price discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
Customer complains about being overcharged for whisky, seeks $70.32 refund and an apology, frustrated by membership discount policy.
Offer not honored
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Greg
•
Customer disappointed with Dan Murphy's for ending a promotional offer early, seeking an apology.
Upselling by sellers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Marie
•
Customer is frustrated with aggressive upselling by raffle ticket sellers at Dan Murphy's, considering stopping visits due to annoyance.
Website freezing during order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Doug
Doug
•
Customer complains about website issues, double delivery charge, and requests $9.95 refund and an apology from Dan Murphy's.
Rushed service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Justin
Justin
•
Customer felt rushed and insulted during a visit to Dan Murphy's, seeking an apology and expressing intent to stop shopping there.
Inappropriate staff attire
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ross
Ross
•
Customer complains about inappropriate staff attire and dismissive behavior at Dan Murphy's, demanding an apology and uniform policy.
The best way to resolve an issue with
Dan Murphy's
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Dan Murphy's
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Dan Murphy's
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Dan Murphy's
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Dan Murphy's
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Dan Murphy's
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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