I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mick
Verified
Kogan
partners with Ajust
Kogan Complaints
The best way to resolve complaints with Kogan
Kogan is an Australian online retailer that offers a wide range of products, including electronics, appliances, and home goods. Kogan received a 'Shonky Award' from Choice for a sneaky $99 charge for the Kogan First subscription program. Thanks to Kogan's complaint handling, consumers who have used Ajust to make a complaint about the fee have been refunded. Other customers have made complaints about delivery delays, customer service response times, and product quality.
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Have a complaint? Click below to resolve your issue with Kogan
Have a complaint? Click below to resolve your issue with Kogan
Ajust is putting pressuring on
Kogan
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Unauthorized charge
Closed
22/7/2024
Sent
13/7/2024
Unauthorized charge
Mick
•
July 13, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Retail
Difficulty with order delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Difficulty with order delivery
Peter
•
Delayed delivery
Outcome Sought
Apology
Compensation
Other
Unauthorized subscription charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Til
Unauthorized subscription charge
Til
•
Loss of $120
Outcome Sought
Apology
Compensation
Other
Unauthorized membership charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Unauthorized membership charge
Robyn
•
Customer feels tricked and frustrated
Outcome Sought
Apology
Compensation
Other
Unauthorized membership charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emma
Unauthorized membership charges
Emma
•
Financial strain due to unexpected fees
Outcome Sought
Apology
Compensation
Other
Unauthorized charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Unauthorized charge
Pamela
•
Financial strain on pensioner
Outcome Sought
Apology
Compensation
Other
Unwanted charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diego
Unwanted charges
Diego
•
Charged for unwanted subscriptions
Outcome Sought
Apology
Compensation
Other
Faulty door seal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yasemin
Faulty door seal
Yasemin
•
Inconvenience and extra laundry costs
Outcome Sought
Apology
Compensation
Other
Heat pad too small
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deborah
Heat pad too small
Deborah
•
Received incorrect product size
Outcome Sought
Apology
Compensation
Other
Automatic payments
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mina
Automatic payments
Mina
•
Unexpected charges
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Kogan
To Listen
Live Campaign
Do you manage complaints for
Kogan
?
Unauthorized charge
Closed
22/7/2024
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mick
Mick
•
July 13, 2024
Customer seeking $129 refund from unauthorized transaction by kogan.
Retail
Difficulty with order delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
Customer seeking resolution for delivery issue with order 7hlz9bge from kogan, options to cancel or arrange afternoon delivery.
Unauthorized subscription charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Til
Til
•
Customer requests a $120 refund and an apology from Kogan, citing an unauthorized subscription deduction.
Unauthorized membership charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Robyn
•
Customer seeks $99 refund and apology from Kogan for being misled into an annual membership during a purchase from Dick Smith.
Unauthorized membership charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emma
Emma
•
Customer demands a $228 refund and apology from Kogan for unauthorized membership fees charged without notice.
Unauthorized charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Pamela
•
Customer demands a $129 refund and an apology from Kogan for unauthorized membership charge, impacting their finances as a pensioner.
Unwanted charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diego
Diego
•
Customer requests a $228 refund and apology for unwanted subscription charges totaling $228, unaware of subscription linked to original purchase.
Faulty door seal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yasemin
Yasemin
•
Customer frustrated with Kogan's lack of response for a washing machine repair, impacting daily life with a young child.
Heat pad too small
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deborah
Deborah
•
Received incorrect size heated dog bed; requesting the correct size.
Automatic payments
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mina
Mina
•
Customer complains about unauthorized $129 charge after trial, seeking a refund and an apology from Kogan.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Unauthorized charge
Closed
22/7/2024
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mick
Unauthorized charge
Mick
•
July 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Kogan
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Kogan
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right people at Kogan, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
Help Kogan understand your issue by explaining what went wrong, such as a faulty product or unfair fee. Give Kogan additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Consider how you’d like Kogan to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
Outline the action you are requesting Kogan to take to resolve your complaint, such as a replacement product or a refund of the $99 Kogan First subscription.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
Share any files that might help Kogan understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product and order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Kogan
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Kogan
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Kogan
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Kogan
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Kogan
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
