I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cao Minh The
Kogan Complaints
The fastest way to resolve your Kogan complaint
Kogan is an Australian online retailer that offers a wide range of products, including electronics, appliances, and home goods. Kogan received a 'Shonky Award' from Choice for a sneaky $99 charge for the Kogan First subscription program. Thanks to Kogan's complaint handling, consumers who have used Ajust to make a complaint about the fee have been refunded. Other customers have made complaints about delivery delays, customer service response times, and product quality.
COMPLAINTS WE'VE TAKEN CARE OF
Service not as advertised
Closed
26/1/2025
Sent
15/1/2025
Service not as advertised
Cao Minh The
•
January 15, 2025
Inconvenience and disappointment
Outcome Sought
Apology
Compensation
Other
Faulty monitor
Closed
21/1/2025
Sent
15/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pirathap
Faulty monitor
Pirathap
•
January 15, 2025
Disrupted work routine
Outcome Sought
Apology
Compensation
Other
Unauthorized subscription charge
Closed
18/1/2025
Sent
7/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brent
Unauthorized subscription charge
Brent
•
January 7, 2025
Inconvenience and financial disruption
Outcome Sought
Apology
Compensation
Other
Unauthorized charge
Closed
22/7/2024
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mick
Unauthorized charge
Mick
•
July 13, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Josh
Unauthorised charge
Josh
•
Financial distress and frustration
Outcome Sought
Apology
Compensation
Other
Unusable due to fault
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Unusable due to fault
Paul
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Unexpected charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
Unexpected charge
Martin
•
Disrupted financial planning
Outcome Sought
Apology
Compensation
Other
Defective screen
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dawn
Defective screen
Dawn
•
Disrupted ability to enjoy product
Outcome Sought
Apology
Compensation
Other
Missing water tank
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Benjamin
Missing water tank
Benjamin
•
Unable to use the machine
Outcome Sought
Apology
Compensation
Other
Delay in installation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barry
Delay in installation
Barry
•
Unable to use air conditioner
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Kogan
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Kogan
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right people at Kogan, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
Help Kogan understand your issue by explaining what went wrong, such as a faulty product or unfair fee. Give Kogan additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Consider how you’d like Kogan to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
Outline the action you are requesting Kogan to take to resolve your complaint, such as a replacement product or a refund of the $99 Kogan First subscription.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
Share any files that might help Kogan understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product and order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Kogan
We handle everything for you, results guaranteed.
How to contact
Kogan
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Common problems with
Kogan
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Kogan
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