Verified
Kogan
partners with Ajust

Kogan
Complaints

The best way to resolve complaints with
Kogan

Kogan is an Australian online retailer that offers a wide range of products, including electronics, appliances, and home goods. Kogan received a 'Shonky Award' from Choice for a sneaky $99 charge for the Kogan First subscription program. Thanks to Kogan's complaint handling, consumers who have used Ajust to make a complaint about the fee have been refunded. Other customers have made complaints about delivery delays, customer service response times, and product quality.

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Kogan

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Have a complaint? Click below to resolve your issue with
Kogan

Have a complaint? Click below to resolve your issue with
Kogan

Ajust is putting pressuring on
Kogan
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Unauthorized membership charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
LEONARD
Unauthorized membership charge

LEONARD

July 23, 2024

No money to eat for 2 weeks

Outcome Sought

Apology

Compensation

Other

Audio cutting off

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Audio cutting off

Peter

July 19, 2024

No audio

Outcome Sought

Apology

Compensation

Other

Retail

Charged for cancelled account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Debbie
Charged for cancelled account

Debbie

July 15, 2024

Financial burden on pensioner

Outcome Sought

Apology

Compensation

Other

Unauthorized charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mick
Unauthorized charge

Mick

July 13, 2024

Financial loss

Outcome Sought

Apology

Compensation

Other

Retail

Damaged replacement not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon
Damaged replacement not received

Sharon

July 10, 2024

Still waiting for replacement

Outcome Sought

Apology

Compensation

Other

Retail

Faulty screen

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Olivia
Faulty screen

Olivia

July 9, 2024

Unable to reset, missing pin, freezes

Outcome Sought

Apology

Compensation

Other

Retail

Difficulty with order delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Difficulty with order delivery

Peter

Delayed delivery

Outcome Sought

Apology

Compensation

Other

Retail

Unauthorized charges

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Katharine
Unauthorized charges

Katharine

Financial loss

Outcome Sought

Apology

Compensation

Other

Retail

Payment not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dora
Payment not received

Dora

Money deducted from bank

Outcome Sought

Apology

Compensation

Other

Retail

Broken product

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dion
Broken product

Dion

Received broken product

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Kogan

To Listen

Live Campaign
Do you manage complaints for
Kogan
?

Unauthorized membership charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
LEONARD

LEONARD

July 23, 2024

Customer complains about unauthorized payments and seeks compensation due to financial hardship.

Audio cutting off

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter

Peter

July 19, 2024

Customer seeking refund for faulty soundbar from kogan, experiencing audio cutting off. no response after multiple tickets.
Retail

Charged for cancelled account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Debbie

Debbie

July 15, 2024

Customer seeking $129 refund and apology from kogan for unauthorized charge on cancelled account, no response received, financial hardship as a pensioner.

Unauthorized charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mick

Mick

July 13, 2024

Customer seeking $129 refund from unauthorized transaction by kogan.
Retail

Damaged replacement not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon

Sharon

July 10, 2024

Customer received damaged tv from kogan, requested replacement but has not received it despite sending multiple emails since may 30, 2024.
Retail

Faulty screen

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Olivia

Olivia

July 9, 2024

Customer complaining about faulty laptop screen, unable to reset, missing pin, and constant freezing. seeking resolution and apology from kogan.
Retail

Difficulty with order delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter

Peter

Customer seeking resolution for delivery issue with order 7hlz9bge from kogan, options to cancel or arrange afternoon delivery.
Retail

Unauthorized charges

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Katharine

Katharine

Customer seeking refund of $129.00 charged for unauthorized purchase and $14.99 monthly charges for past 12 months from kogan.
Retail

Payment not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dora

Dora

Customer seeking return of $380.37 from kogan for samsung flip phone ordered on 29/06 but not received or notified about.
Retail

Broken product

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dion

Dion

Customer received broken product from kogan, seeking resolution but has not received response yet.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Retail

Charged for cancelled account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Debbie
Charged for cancelled account

Debbie

July 15, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Unauthorized charge

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mick
Unauthorized charge

Mick

July 13, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Retail

Damaged replacement not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon
Damaged replacement not received

Sharon

July 10, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Kogan

The best way to resolve an issue with 

Kogan

Quick Solutions
Prepared by
Kogan
WE SUGGEST

Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Kogan

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right people at Kogan, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
Help Kogan understand your issue by explaining what went wrong, such as a faulty product or unfair fee. Give Kogan additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Consider how you’d like Kogan to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
Outline the action you are requesting Kogan to take to resolve your complaint, such as a replacement product or a refund of the $99 Kogan First subscription.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
Share any files that might help Kogan understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product and order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Kogan
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Kogan
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Ajust as on the phone