I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
LEONARD
Verified
Kogan
partners with Ajust
Kogan Complaints
The best way to resolve complaints with Kogan
Kogan is an Australian online retailer that offers a wide range of products, including electronics, appliances, and home goods. Kogan received a 'Shonky Award' from Choice for a sneaky $99 charge for the Kogan First subscription program. Thanks to Kogan's complaint handling, consumers who have used Ajust to make a complaint about the fee have been refunded. Other customers have made complaints about delivery delays, customer service response times, and product quality.
Get heard by Kogan
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Kogan
Have a complaint? Click below to resolve your issue with Kogan
Ajust is putting pressuring on
Kogan
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Unauthorized membership charge
Unresolved
Sent
23/7/2024
Unauthorized membership charge
LEONARD
•
July 23, 2024
No money to eat for 2 weeks
Outcome Sought
Apology
Compensation
Other
Audio cutting off
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Audio cutting off
Peter
•
July 19, 2024
No audio
Outcome Sought
Apology
Compensation
Other
Retail
Charged for cancelled account
Closed
23/7/2024
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Charged for cancelled account
Debbie
•
July 15, 2024
Financial burden on pensioner
Outcome Sought
Apology
Compensation
Other
Unauthorized charge
Closed
22/7/2024
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mick
Unauthorized charge
Mick
•
July 13, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Retail
Damaged replacement not received
Closed
19/7/2024
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Damaged replacement not received
Sharon
•
July 10, 2024
Still waiting for replacement
Outcome Sought
Apology
Compensation
Other
Retail
Faulty screen
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Olivia
Faulty screen
Olivia
•
July 9, 2024
Unable to reset, missing pin, freezes
Outcome Sought
Apology
Compensation
Other
Retail
Loss of suction
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Loss of suction
Wayne
•
July 4, 2024
Product is now useless
Outcome Sought
Apology
Compensation
Other
Retail
Remote doesn't show youtube
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susie
Remote doesn't show youtube
Susie
•
July 2, 2024
Essential feature missing
Outcome Sought
Apology
Compensation
Other
Retail
Not received response
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Not received response
Brian
•
July 1, 2024
Delay in resolution
Outcome Sought
Apology
Compensation
Other
Retail
Charged for unauthorized purchase
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Charged for unauthorized purchase
Pamela
•
June 27, 2024
Charged $129 for unauthorized purchase
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Kogan
To Listen
Live Campaign
Do you manage complaints for
Kogan
?
Unauthorized membership charge
Unresolved
Sent
23/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
LEONARD
LEONARD
•
July 23, 2024
Customer complains about unauthorized payments and seeks compensation due to financial hardship.
They have taking money out of my account since I bought something (do'nt remember even buying anything, but must have. I did not however sign up to any f&^*ng membership. Why would anyone? it's a chinese drop shop. I am a pensioner and got payed today but now have no money to eat for 2 weeks.
I didn't notice the other years.
Who does Kogan think he is? I want to smash his face in.
How can the ACCC let this shit happen. He should be in jail.
details of last transaction;
KOGAN.COM
−$129.00
19 July 2024 . Automatic payment
You reported a problem with this transaction. See the status of your case in the Resolution Centre.
Paid with
(anz x-2823)
$129.00
on 19 July 2024
Your backup is VISA x-6829
Ship to
Leonard Smidmore
92 launceston street
lyons ACT 2606
Australia
Manage KOGAN.COM payments
Transaction ID
5LN56943P43618830
Seller information
KOGAN.COM
+61 390685771
help@kogan.com.au
Invoice ID
VCG842T7-0
Purchase details
Kogan.com Order VCG842T7
$129.00
Total
$129.00
Leonard Smidmore
len_smidmore@yahoo.com
0411 592415
Audio cutting off
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
July 19, 2024
Customer seeking refund for faulty soundbar from kogan, experiencing audio cutting off. no response after multiple tickets.
Have a 7.1.2 soundbar Kevin brain that is cutting audio on and off and is faulty waiting for a reply for refund and it been several ways for the first ticket and around a week second ticket still no reply and I know it's faulty because in the ticket I have mentioned I've brought a Hisense sound bar now with no audio cutting cut off
Retail
Charged for cancelled account
Closed
23/7/2024
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Debbie
•
July 15, 2024
Customer seeking $129 refund and apology from kogan for unauthorized charge on cancelled account, no response received, financial hardship as a pensioner.
Kogan charged me for a kogans first account that had been cancelled they told me they would refund but haven't heard anything and have no refund . IM A Pentioner and can't afford $129 I would just like money refunded
Unauthorized charge
Closed
22/7/2024
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mick
Mick
•
July 13, 2024
Customer seeking $129 refund from unauthorized transaction by kogan.
Why did you take $129 from my account. I didn't authorise this transaction. Mick Azpiri
Retail
Damaged replacement not received
Closed
19/7/2024
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Sharon
•
July 10, 2024
Customer received damaged tv from kogan, requested replacement but has not received it despite sending multiple emails since may 30, 2024.
I got a Kogan 65 inch tv and it was damaged so I sent email and they said they would sent replacement tv but I’m still waiting I got the tv on 30/5/24 I have sent 4 emails no response I think it’s been long enough
Retail
Faulty screen
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Olivia
Olivia
•
July 9, 2024
Customer complaining about faulty laptop screen, unable to reset, missing pin, and constant freezing. seeking resolution and apology from kogan.
Faulty product
I have sent customer service care in Kogan website regarding faulty screen laptop unable to reset, missing pin no. log in n constantly freezes.
Please
Retail
Loss of suction
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Wayne
•
July 4, 2024
Customer seeks replacement or full credit from kogan for stick vac losing suction after minimal use on laminated floors.
We purchased a stick vac from Kogan on July 13, 2023 and followed instructions and looked after it. We use it once a week on laminated floors. The product has all of a sudden it started to lose suction and is now useless. We have now diverted back to the floor vacuum cleaner, our old Dyson.
To supply a replacement before the warrantee runs out or a full credit so we can upgrade to a more expensive one.
Retail
Remote doesn't show youtube
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Susie
Susie
•
July 2, 2024
Customer purchased tv with missing youtube functionality on remote, requesting correct remote to be sent.
I bought a 50" smart TV which is fine but the remote doesn't show youtube? This is essential for me. Have they sent the wrong remote or don't they include youtube? Susie Chalmers
Retail
Not received response
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Brian
•
July 1, 2024
Customer seeking $631.00 refund from kogan for undelivered air conditioner, contacted paypal for assistance.
I bought a 2.7kwa air conditioner of you at $631.00 and have not received any response yet
I have been in contact with
PayPal who I payed for it iwi
Retail
Charged for unauthorized purchase
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Pamela
•
June 27, 2024
Customer wants $129 refund for unauthorized charge by kogan.
I have been charged $129 for what. I didn't buy anything
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Charged for cancelled account
Closed
23/7/2024
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Charged for cancelled account
Debbie
•
July 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Unauthorized charge
Closed
22/7/2024
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mick
Unauthorized charge
Mick
•
July 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Damaged replacement not received
Closed
19/7/2024
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Damaged replacement not received
Sharon
•
July 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Billed without knowledge
Closed
29/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Billed without knowledge
David
•
June 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Unauthorized charge
Closed
20/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Duncan
Unauthorized charge
Duncan
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Overcharged for membership
Closed
20/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Faito
Overcharged for membership
Faito
•
June 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Yearly subscription charge
Closed
10/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashim
Yearly subscription charge
Ashim
•
June 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Product defects
Closed
10/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peppa
Product defects
Peppa
•
June 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Unauthorized withdrawal
Closed
24/6/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Unauthorized withdrawal
Michael
•
May 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Membership deduction without consent
Closed
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shiva
Membership deduction without consent
Shiva
•
May 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Kogan
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Kogan
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right people at Kogan, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
Help Kogan understand your issue by explaining what went wrong, such as a faulty product or unfair fee. Give Kogan additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Consider how you’d like Kogan to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
Outline the action you are requesting Kogan to take to resolve your complaint, such as a replacement product or a refund of the $99 Kogan First subscription.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
Share any files that might help Kogan understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product and order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Kogan
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Kogan
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Kogan
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Kogan
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Kogan
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
